Sathishkumar Shankar

• Spearhead sales operations for corporate, private, and government hospitals, driving regional revenue growth and market share.
• Consistently achieved 102%+ YoY sales growth.
• Expanded portfolio by introducing new diagnostic parameters and implementing strategic price revisions, resulting in increased profitability.
• Manage Oracle Shareville CRM for lead funnel management, proposal generation, and contract execution.
• Partner with premium accounts, institutes, and hospitals to strengthen C-level stakeholder relationships and secure high-value contracts.
• Lead business partner management, forecasting, and stock planning to optimize supply and demand.
• Initiated scientific collaborations & marketing activities to enhance brand presence and customer engagement.

• Company Overview: BIO-RAD LABORATORIES INDIA PVT LTD, Chennai
• Product Support - Bio-Rad HPLC Diabetics Monitoring/ Hemoglobinopathies Screening, Bio-Rad Infectious Disease Screening Products, Bio-Rad Immunohematology Products.
• Sales support, demos, training, product replacement process & customer compliant handling
• Log customer complaints SFDC and Escalate problems to Global Tech support to get quick resolution.
• Quality Control Data Management Solution
• Unity Real Time Software Installation and Training, Demonstration, Unity Report interpretation
• Bio-Rad Quality control product support - Internal Quality control and External Quality Control support includes training, monthly sample processing and online reporting and interpretation.
• Conducting Quality Control Training and Workshops, Participating in regional level CME's.

• Company Overview: ORTHO CLINICAL DIAGNOSTICS INDIA PVT LTD, Chennai
• Responsible for conducting Key Operator Training Vitros Series instruments.
• Ensure Vitros Analyzer Verification is done as per CLSI protocol for accreditation purpose and documentation.
• Planning customer engagement activity at customer site through technical discussion / Workshops as per discussion with account managers.
• Conduct studies based new product lunch / Analyzer performance study along with KOL.
• Yearly performance assessment of Ortho Instrument based on Six Sigma Scale.
• Conducting scientific studies at for product improvement and promotions.
• Providing product demonstrations on-site /off-site along with account manager.
• Addition of new parameters for sale improvement.

• Company Overview: CPC DIAGNOSTICS INDIA PVT LTD, Chennai, India
• Managing a team of application specialists for south region.
• Training to service engineers, sale executives, channel partners for all CPC distributed products.
• Proactive support to mainframe instruments through remote support.
• Serve as primary technical support representative for response to customer support.
• Escalating major issues to Principles companies and follow-up and close escalated call.
• Develop support materials, SOP to ensure efficient customer support functions.
• Act as a key contributor of customer feedback to marketing and product development teams.