Saurabh Sharma
Logistics Expert
Gurgaon
Summary
Working as a Cluster Head for Rajasthan with 6+ years of experience in the logistics and operations background.
Highly motivated professional going extra mile to drive the targeted result, having a good team management and team building skill which has always resulted in helping the individuals grow along with the business.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Cluster Head
Zomato Limited
Gurgaon
07.2021 - Current
- Responsible for the P&L of the assigned cluster
- Designing new rate cards in order to not let riders churn
- Continuously working on lowering down the CPO (cost per order) to run the business efficiently.
- Managing a team of 16 people spread across the core operations
- Responsible for the weekly orders of 1.2lac and an active fleet of 2300 riders with more than 97% serviceability.
- Introduced various methods to drive the rider NPS (net promoter score) from 20% to 60%.
- Successfully launched 49 cities remotely and without sending the team on the field.
- Managed core operations for 61 cities in total in the entire Rajasthan state.
Lead Associate
Zomato Limited
Kota
10.2020 - 06.2021
- Managed a team of 10 members spread across core operations.
- Maintaining 100% onboarding target with 95% First order conversion 70% Fifty order conversion.
- Scaled up onboarding numbers to 4.5X in a span of 6 month's time
- Managing a weekly active fleet of 1400 riders with a weekly order rate of 95K.
- Kept the SLA sorted with serviceability hovering at 98%.
Senior Associate
Zomato limited
Kota
01.2019 - 09.2020
- Worked as the logistics SPOC for Kota and Jodhpur
- Managing a weekly order rate of 78K orders and an active fleet of ~950 riders
- Successfully launched and scaled operations in 4 more cities
- Scaled up 6X weekly orders in Kota in 6 month time
- Kept the SLA metrics sorted and Kota was recognized as one of the most sorted cities PAN India (Got an award for the same)
Team Leader
Samast Technologies limited (magicpin)
Gurgaon
11.2016 - 12.2018
- Led the customer acquisition team of ~12 people (onroll and third party).
- Scaled daily app downloads to 8X in 6 months time (average daily downloads grew to 1200).
- SPOC for getting the magicpin signage boards installation PAN India, reaching out to the restaurant partners and convincing them to install the magicpin boards at their outlets without paying them any money.
- Scaled up magicpin board installation to 9X in 3 months time.
- Negotiated with the vendors to reduce the cost from Rs. 4500/board to Rs. 2200/board.
Education
B.Tech - Mechanical Engineering
GLA University, Mathura
Mathura 08.2012 - 06.2016
Skills
Team Management
Decision-Making
Teambuilding
Communication
MS Excel
Logistics & Last Mile Delivery
Timeline
Cluster Head
Zomato Limited
07.2021 - Current
Lead Associate
Zomato Limited
10.2020 - 06.2021
Senior Associate
Zomato limited
01.2019 - 09.2020
Team Leader
Samast Technologies limited (magicpin)
11.2016 - 12.2018
B.Tech - Mechanical Engineering
GLA University, Mathura
08.2012 - 06.2016