SAURAV SNIGDHA TRIPATHY
Dombivli
Summary
With professional experience, innovative skill and dedication towards work, I aspire to serve an organization to meet its motive with sincerity, devotion to duty and determination to succeed. Aim to occupy a responsible and challenging position and prove myself as an asset to the organization.
A professional with more than 20 years experience in PL, BL, Credit Cards, Agri collections, Renewals collections, WFM, Admin & Operations.
Overview
29
29
years of professional experience
Work History
State Head
Conneqt Business Solutions Ltd
01.2022 - Current
- Currently working as Project Manager for CNH Process handling Collections for Maharashtra & Manpower portfolio of 130 employees PAN India
- Handling a team of 18 FOS with 3700 accounts of New Holland tractor portfolio
- Allocations of cases as and when comes & sending to TL & field staffs
- Maintaining MIS on day to day basis, sharing with Team, Client & planning accordingly
- Driving monthly target with focus for weekly target achievements
- Tracking field visit activities on daily basis
- Driving on Bucket wise achievement
- Monthly training & Handholding for field staffs & Team
- Recruitment of manpower as and when required by client
- Coordinating with respective teams from RFH generation, offer letter generation till joining
- Processing of attendance of the employees and coordinating with payroll team for correct updating of the same
- Updating Roster
- Updating resignation of employees
- Preparing data to raise invoice for Salary, Conveyance & Incentives in coordination with client and finance team
- Coordination with client for payment against raised invoices within TAT
- Managing all back end related queries of the employees like salary slip, mediclaim, bank updations, PF details etc
Area Collection Manager
Indiabulls Consumer Finance Ltd (DHANI Loans & Services)
Vidya Vihar
09.2020 - 01.2022
- Handling a Profile of Area Collection Manager in PL and Dhani One Freedom Card with 5 Managers & 98 FOS, 5 TL for the location of Dombivli, Kalwa, Ghatkoper, Vidya Vihar, Kurla, Dharavi & Navi Mumbai with a portfolio of more than 19 Cr & 10000 Accounts with EMI outstanding of 8 Cr
- Allocations of cases as and when comes & sending to Managers & field staffs
- Personal loan (0-30 days) bucket
- (Currently handling up to 180+ cases)
- Maintaining MIS on day to day basis, sharing with Managers & planning accordingly
- Driving monthly target with focus for weekly target achievements
- Driving on Bucket wise achievement
- Maintaining Cash collection DRE on daily basis
- Loan EMI collections through FOS
- Sharing data for NC, Skip cases for tracking out customers
- Calling & Visit on Diecy cases
- Monthly training & Handholding for field staffs & Managers
- Clearance of DRE on daily basis with follow up (Managers, Customers & Ops)
Divisional Ops Head
Bajaj Allianz Life Insurance Co. Ltd
Mumbai
06.2016 - 06.2018
- Heading the entire operation and renewal Collection and lead generation for orphan policies of Mumbai Dombivli Division with 4 branches, Ulhasnagar, Kalyan & Bhiwandi
- Regular Customer Service reviews, Renewal collections, New business processing up for Banca and Agency channels, MIS management, renewals calls monitoring, home visits and development of the teams through extensive traveling across the Divisional Office
- Adhering to KYC norms for both NB and Policy servicing
- Renewals Collections (50% of KRA)– Collections of 13th, 25th & 37th renewal, Renewal calling, collections and data enrichment activities
- Home visit for orphan & complaint cases of renewals
- Collections of cheques & card swipe at the time of home visit
- Addressing Divisional sales meet each month towards educating the sales team for new guidelines in related to New Business process/ Customer service / Lead generation which will help to organization for smooth operation
- Responsible to maintain all parameters of Branch Service Index Meter: Renewal collections, New Business, Customer Service
- For Customer Service the key responsibilities are processing of Surrender/Partial withdraw/Maturity / Assignment/Re-assignment / Loan process / Fund switching - all should be resolved within stipulated time period
- Responsible for resolving all grievances, escalations pertaining to operations
- Responsible for appointments of Panel Doctors with consultation of medinet team across all branches of DO
Customer Support Executive
Bajaj Allianz Life Insurance Co. Ltd
Balasore
07.2005 - 01.2006
Customer Service Representative
Bajaj Allianz Life Insurance Co. Ltd
Balasore
02.2004 - 06.2005
Sr. Executive (Accounts)
Er. B.K. Giri & Associates
Cuttack
06.2001 - 01.2004
Medical Transcriptionist and Editor
Iris Softech Services
Bhubaneswar
07.2000 - 05.2001
Articled Clerk
M/s Lenka & Pani, Chartered Accountants
Bhubaneswar
07.1996 - 07.1999
- Auditing and compilation of accounts of various organizations banks, including Cuttack Development Authority
Asst. Manager (operations)
Bajaj Allianz Life Insurance Co. Ltd
Cuttack
04.2008
Asst. Branch Supervisor
Bajaj Allianz Life Insurance Co. Ltd
Sambalpur & Bhubaneswar
01.2006
Education
+3 (Commerce) -
Ravenshaw College(Auto)
01.1996
+2 (Science) -
CHSC, Orissa
Orissa01.1993
Matriculation -
B.S.E, Orissa
Orissa01.1991
Skills
- Work under pressure
- Motivational power
- Time management
- Discipline
- Teamwork
- Honesty
- Confidence
- Leadership
Accomplishments
- Promoted to Area Collection Manager within 2 years of Joining.
- Achievement of more than 98 % target for consecutive 3 months in India Bulls Consumer finance.
- Maintaining a completion ratio of over 99% for every financial year end.
- Got Promotion as Asst. Manager 2008.
- Got promotion as Asst. Branch Supervisor in the year 2006.
- Got promotion as Customer Support Execution in the year 2005.
- Joined as Customer Support Representative in the year 2004.
Summaryofresume
A professional with more than 20 years experience in PL, BL, Credit Cards, Agri collections, Renewals collections, WFM, Admin & Operations.
Languages
- English
- Hindi
- Marathi
- Odiya
References
- Mr Arvind Parad, National Collection Head, Conneqt Business Solution, Mumbai, 8169217434
- Ms Sunil Mahindkar, Cluster Collection Manager, Tata Motors Finance, Thane, 9223510702
Skillsandactivities
- To work under pressure with the help of motivational power for self & team.
- Taking Challenge to complete work within time.
- Determined to achieve target through discipline, teamwork, honesty and confidence on my ability and through my leadership.
Personal Information
- Age: 47+
- Father's Name: Mr Sashi Bhusan Tripathy
- Date of Birth: 05/12/76
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
State Head
Conneqt Business Solutions Ltd
01.2022 - Current
Area Collection Manager
Indiabulls Consumer Finance Ltd (DHANI Loans & Services)
09.2020 - 01.2022
Divisional Ops Head
Bajaj Allianz Life Insurance Co. Ltd
06.2016 - 06.2018
Asst. Manager (operations)
Bajaj Allianz Life Insurance Co. Ltd
04.2008
Asst. Branch Supervisor
Bajaj Allianz Life Insurance Co. Ltd
01.2006
Customer Support Executive
Bajaj Allianz Life Insurance Co. Ltd
07.2005 - 01.2006
Customer Service Representative
Bajaj Allianz Life Insurance Co. Ltd
02.2004 - 06.2005
Sr. Executive (Accounts)
Er. B.K. Giri & Associates
06.2001 - 01.2004
Medical Transcriptionist and Editor
Iris Softech Services
07.2000 - 05.2001
Articled Clerk
M/s Lenka & Pani, Chartered Accountants
07.1996 - 07.1999
+3 (Commerce) -
Ravenshaw College(Auto)
+2 (Science) -
CHSC, Orissa
Matriculation -
B.S.E, Orissa