To nook up in a corner and watch Movies as soon as they release
Shalu Chaudhary
Deputy Sales Manager
Delhi,IN
Summary
Highly motivated Sales Professional with extensive customer service and sales experience. Outgoing individual with a track record of driving increased sales , improving buying experience and elevating company profile with target market. Diligent about keeping the company's product stand out maximizing revenue figures. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long term, productive relationships.
Overview
1
1
Language
4
4
Certifications
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Deputy Sales Manager
Kuehne+Nagel (India) Pvt Ltd
2017.08 - Current
- Acquired , retained and extended new and existing business customers and ensure growth through structural sales and comprehensive account management.
- Extensively promoting KN digital platforms for a remarkable & visible value addition to customer's supply chain which visibly increased the digital bookings by 40% for air and sea products
- Developed over 58 new prospects and onboarded them to increase the volumes by 168% in past two years
- Increased Gross profit margins for the accounts in my portfolio by around 400% in 2020 and rolling at around 200% rise in GP for the current year, all this with constant new conversions of variety of mid size and big size customers.
- Landed 400 MT of air freight project to company with major Telecom supplier , Brightstar technologies (a wing of Airtel India)
- Led International sales for corporate clients building a global network and paving the way for Kuehne+Nagel to enter their business.
- Successfully developed and increased the export market resulting in 12% increase in company's sales export portfolio from 2020 to 2021
- Attained 105% of individual sales quota by outperforming in Pharmaceuticals , Automotive & Hi-tech verticals
- Helped developing customer base for newly launched airfreight product and overachieved the quarterly target by 150% for consistent two quarters of 2019 and awarded "Freightnet Champion"
- Ability to adapt management, communication, sales and coaching style based on international audience and situation
- Managed over 200 accounts by monitoring production, negotiating promos, establishing rates, and maintaining strong client relationships
- Introduced SOPs, Method Statements and Risk Assessment for each individual account/project to ensure operational accuracy.
- Ensured the international forwarding and domestic brokerage services are pre organized and aligned, meeting deadlines across each sector.
- Maintained and promoted a high awareness of QSHE policies (in and outside the office) Managing and retaining portfolio of existing customer while continuously deep selling to expand the business..
Corporate Sales Support and Inside Sales
Panalpina Worldwide Transport India Pvt Ltd , Hanaro Logistics Pvt Ltd
2016.03 - 2017.08
- Managed Corporate Key accounts of North & West region of the company: Responsible for identifying new opportunities, working out pricing solutions, execution of shipments end to end , accounting activities to book the costs and close files and later on further follow ups for additional opportunities and deep selling with clients.
- Managed 14 National Account Managers to ensure a smooth running operation
- A part of Escalation Matrix aimed at monitoring operations team day to day work to ensure efficiency and report deviations ,if any.
- Trained department in new software programs during implementation and refresher training as needed.
- Developing business /deep selling to key accounts for additional requirements (Inside sales)
- Pricing for Air/ LCL/FCL /custom clearance ( Imports & exports) Negotiation with overseas agents for securing business .
- Acted as a single window to all the customers for their logistics requirements.
- Placated escalated service calls using diplomacy and tact, ensuring that clients' needs are addressed to maintain client satisfaction, retention, and ongoing business.
- Supported sales reps and managers by providing information on various programs and making adjustments to accounts as needed.
Customer Support and Inside Sales Executive
Delhi, Freight Systems India Pvt Ltd
2014.07 - 2016.03
- Worked on team projects with all departments for new products and services development for air and sea mode shipping.
- Worked on implementing new services to attract new potential clients.
- Assisted customers with inquiries, end to end handling of consignments for all modes of shipping.
- Maintained and organized the online customer account database.
- Helped facilitate and create efficient client customer interactions by analyzing data.
- Assisted in creating Profitability Analysis report and SWOT data for better implementation of ongoing business schemes and development of Key Accounts.
Education
Bachelor of Commerce (Honors) - Commerce
Delhi University, Satyawati College
New Delhi 2011.07 - 2014.06
Skills
Business Development
Interests
Turning into an avid reader , Genre: Self help
Playing Guitar
Blogging
Certification
Digital Marketing Specialisation
Software
Microsoft Office Suite
Accomplishments
Employee Of the Month March 2019
Freightnet (KN product tool) , Champion
Timeline
Investment Banking Fundamentals
2021-05
Financial Analysis
2021-05
Digital Marketing Specialisation
2021-04
Database Management System
2021-04
Deputy Sales Manager
Kuehne+Nagel (India) Pvt Ltd
2017.08 - Current
Corporate Sales Support and Inside Sales
Panalpina Worldwide Transport India Pvt Ltd , Hanaro Logistics Pvt Ltd
2016.03 - 2017.08
Customer Support and Inside Sales Executive
Delhi, Freight Systems India Pvt Ltd
2014.07 - 2016.03
Bachelor of Commerce (Honors) - Commerce
Delhi University, Satyawati College
2011.07 - 2014.06
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