Shanmugaraj K
Relationship Manager
Chennai
Summary
Experienced Relationship Manager with a customer-centric approach. Skilled in cultivating and nurturing client relationships, identifying lucrative business prospects, and delivering top-notch customer service. Proven track record of surpassing sales targets, enhancing customer satisfaction scores, and fostering strong business associations to drive expansion and foster loyalty.
Overview
1
1
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Relationship Manager
ICICI Bank
10.2024 - Current
- Achieved a 20% increase in client portfolio value through proactive relationship management and cross-selling of financial products
- Exceeded quarterly sales targets by 15% through effective client engagement and strategic financial advisory
- Implemented new customer retention strategies, resulting in a 25% reduction in churn rate and an increase in overall customer satisfaction
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
B.Sc - Agriculture
Tamil Nadu Agricultural University
Coimbatore 10.2023 - Current
XIIth - English
CHRIST THE KING MATRIC HIGHER SECONDARY SCHOOL
Kumbakonam 03.2019
Xth - English
Christ The Matrix Higher Secondary School
Kumbakonam 03.2017
Skills
MS Office
Certification
C ++
Extra-Curricular Activities
Badminton, These extracurricular activities demonstrate your passion for badminton, leadership skills, and commitment to community service.
Total Work Experience
We are seeking an experienced and detail-oriented Relationship Manager to join our Back Office team. As a Relationship Manager, you will be responsible for managing and maintaining relationships with our existing and prospective corporate clients, providing exceptional customer service, and ensuring seamless execution of client transactions and requests.
Hobbies
Reading novels
Listening music
Gardening
Timeline
Relationship Manager
ICICI Bank
10.2024 - Current
B.Sc - Agriculture
Tamil Nadu Agricultural University
10.2023 - Current
C ++
03-2017
XIIth - English
CHRIST THE KING MATRIC HIGHER SECONDARY SCHOOL
Xth - English
Christ The Matrix Higher Secondary School
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