Shantanu Joshi

I had the opportunity to work in various departments, including the kitchen, front office, and service, at a prestigious place like The Oberoi. This experience provided me with significant exposure and a broad understanding of the hospitality industry.

• Bill Settlements and Night Closing: Acquired skills in handling bill settlements and conducting night closing procedures efficiently.
• Order Taking: Developed proficiency in taking and managing orders, ensuring high customer satisfaction.
• Restaurant Operations: Worked in the restaurant, mastering section holding and delivering exceptional service.

• Handled end-of-day reports, drawer balance and night audit.
• Handled guest complaints professionally, resolving issues effectively to maintain positive relationships and reputation for the hotel brand.
• Conducted regular audits of reservation systems for accuracy in pricing plans or promotional offers which contributed to increased profitability.
• Collaborated with housekeeping and maintenance teams to resolve guest issues in a timely manner.
• Elevated team performance through regular training sessions on customer service best practices and hotel policies.

• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Menu Designing: Collaborated on designing menus that align with the brand’s standards and appeal to a diverse clientele.
• Branding Team Collaboration: Worked closely with the branding team to maintain and enhance the hotel's prestigious image.
• Client Interaction for Event Bookings: Engaged with clients to facilitate event bookings, ensuring their requirements were met and expectations exceeded.