SHARFAN BARI S A
Bengaluru
Summary
Dedicated and knowledgeable Desktop Support Engineer with 2 years of hands-on experience providing technical assistance and resolving IT issues. Seeking to leverage expertise in troubleshooting, hardware/software maintenance, and customer service to contribute effectively to an innovative IT team.
Overview
2
2
years of professional experience
Work History
Desktop Support Engineer
Sungalactic Renewable Energy Private Limited
2022.01 - Current
- Provided technical support and assistance to end-users regarding hardware, software, and network-related issues.
- Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
- Diagnosed and resolved hardware and software issues promptly to minimize downtime and ensure smooth operations.
- Managed user accounts, permissions, and access rights in Active Directory.
- Conducted regular system updates and patches to ensure security and performance optimization.
- Collaborated with IT team members to implement IT projects and initiatives effectively.
- Documented technical procedures, troubleshooting steps, and resolutions for knowledge sharing and future reference.
- Contributed to the development and improvement of IT support processes and procedures.
Education
Bachelor of Engineering in Mechanical -
N.D.R.K.I.T V.T University
Hassan, India2021
PUC in Science -
St.Philomena PUC Collage
Puttur, India2015
High School Diploma -
Junior High School
Sakleshpur2013
Skills
- Proficient in troubleshooting hardware, software, and network issues.
- Strong knowledge of Windows and Mac operating systems.
- Experience with Active Directory, Exchange Server, and Office 365 administration.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively in a team environment.
- Attention to detail and strong problem-solving abilities.
Timeline
Desktop Support Engineer
Sungalactic Renewable Energy Private Limited
2022.01 - Current
Bachelor of Engineering in Mechanical -
N.D.R.K.I.T V.T University
PUC in Science -
St.Philomena PUC Collage
High School Diploma -
Junior High School
Similar Profiles
Angad Singh SialAngad Singh Sial
Intern at Punjab Renewable Energy Systems Private LimitedIntern at Punjab Renewable Energy Systems Private Limited
THOMAS ODOL OJWANG'THOMAS ODOL OJWANG'
Head of ICT/CIO at SERENGETI SUB-SAHARA ENERGY LIMITED (Renewable Energy)Head of ICT/CIO at SERENGETI SUB-SAHARA ENERGY LIMITED (Renewable Energy)
Balakrishnan RBalakrishnan R
Deputy Manager at Sterling and Wilson Renewable Energy LimitedDeputy Manager at Sterling and Wilson Renewable Energy Limited