SHARFAN BARI S A
Bengaluru
Summary
Dedicated and knowledgeable Desktop Support Engineer with 2 years of hands-on experience providing technical assistance and resolving IT issues. Seeking to leverage expertise in troubleshooting, hardware/software maintenance, and customer service to contribute effectively to an innovative IT team.
Overview
2
2
years of professional experience
Work History
Desktop Support Engineer
Sungalactic Renewable Energy Private Limited
01.2022 - Current
- Provided technical support and assistance to end-users regarding hardware, software, and network-related issues.
- Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
- Diagnosed and resolved hardware and software issues promptly to minimize downtime and ensure smooth operations.
- Managed user accounts, permissions, and access rights in Active Directory.
- Conducted regular system updates and patches to ensure security and performance optimization.
- Collaborated with IT team members to implement IT projects and initiatives effectively.
- Documented technical procedures, troubleshooting steps, and resolutions for knowledge sharing and future reference.
- Contributed to the development and improvement of IT support processes and procedures.
Education
Bachelor of Engineering in Mechanical -
N.D.R.K.I.T V.T University
Hassan, India2021
PUC in Science -
St.Philomena PUC Collage
Puttur, India2015
High School Diploma -
Junior High School
Sakleshpur2013
Skills
- Proficient in troubleshooting hardware, software, and network issues
- Strong knowledge of Windows and Mac operating systems
- Experience with Active Directory, Exchange Server, and Office 365 administration
- Excellent customer service and communication skills
- Ability to work independently and collaboratively in a team environment
- Attention to detail and strong problem-solving abilities
Timeline
Desktop Support Engineer
Sungalactic Renewable Energy Private Limited
01.2022 - Current
Bachelor of Engineering in Mechanical -
N.D.R.K.I.T V.T University
PUC in Science -
St.Philomena PUC Collage
High School Diploma -
Junior High School
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