SHARON ALTON BARNES
Mumbai
Summary
Customer-centric Product Manager with 11+ years of experience in SaaS platforms, IT services, and product development. Skilled in defining roadmaps, authoring PRDs, and leading cross-functional teams through the full product lifecycle using agile practices. Experienced in translating business needs into scalable solutions, facilitating UATs, and driving adoption through client engagement, continuous improvement, and user-focused design, along with expertise in defining AI-driven use cases such as chatbots, intelligent recommendations, and leading their end-to-end functional implementation within products. Recognized with multiple awards for innovation, collaboration, and delivering business impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager
Unlock:U, Unlock:Learn, U:Bot- Infopro Learning, Inc.
04.2021 - 01.2025
- Domain: Employee Success and L&D (SaaS-based)
- Developed product roadmaps and strategies consistent with the company's vision and objectives.
- Prioritized product backlog and roadmap based on business value, and customer impact.
- Conducted market research and analyzed trends to identify new opportunities and enhancements.
- Led the end-to-end product development process, including planning, prioritizing, and execution.
- Authored comprehensive Product Requirement Documents (PRDs), capturing business objectives, feature scope, and functional flows to ensure clarity and alignment across all stakeholders.
- Collaborated closely with cross-functional teams, including Development, UX/UI, Sales, and Marketing, and Operations, to deliver high-quality products for success.
- Worked with engineers to confirm that builds meet user specifications.
- Participated in design reviews to ensure usability standards are being met, which improves user experience.
- Used tools like Jira for building the product backlog by creating user stories, tracking bugs, and enhancements; used Visio, Balsamiq, and draw.io for wireframing; and Bizagi for workflow creation.
- Facilitated agile ceremonies, like sprint planning, daily stand-ups, and retrospectives.
- Acted as the primary point of contact for product-related inquiries, and maintained transparent communication with internal and external stakeholders.
- Spearheaded client engagement by performing UATs, client trainings, product demos, thus driving product adoption by implementing customer feedback and empathy.
- Contributed to AI strategy by outlining product-level use cases that addressed customer pain points through intelligent recommendations, chatbots, and contextual responses.
- Led and mentored teams of BAs, improvised development lifecycle processes, and drove appraisals for the team.
- Awards: "Behind the Scenes" (2022), "Employee of the Year - Runner-Up" (2024), "Innovative Team" (2024).
Business Analyst Manager
Fitness Force - Grip Technologies Pvt. Ltd.
10.2017 - 04.2021
- Domain: Fitness Technology (SAAS based)
- Worked with the Product Head on new feature development for the Product (Web and Mobile).
- Gathered and documented client requirements and new feature development details in PRDs, ensuring alignment with the product vision.
- Created workflows and wireframes using Bizagi and Draw.io for visualizing system processes.
- Managed Jira workflows to plan execution with the team (UX and Dev), tracked project completion, managed rollouts, and ensured successful releases.
- Led client demos, walkthrough sessions, and UATs, ensuring seamless feature adoption.
- Conducted onsite (Saudi) and offshore trainings.
- Supervised and streamlined team operations for the BA department, including task assignments, appraisals, and process optimization.
- Worked with gym brands like Fitness Time (Saudi & UAE), Gold's Gym, Al-Futaim, Anytime Fitness, etc.
- Won the 'Rising Star Award' for my contributions during 2018 and was nominated for Performer of the Year in 2019.
Business Analyst
CRMNext - Acidaes Solutions Pvt. Ltd.
03.2016 - 10.2017
- Domain: Banking (SAAS based)
- Managed CRM solutions for banks (HDFC and SBI), from requirement analysis to post-go-live support.
- Solely managed the full implementation of the CRM solution for SBI Foreign Offices in the Maldives and Bangladesh.
- Conducted software configurations as per requirements, customizations as change requests, UATs, and stakeholder/client training sessions.
- Created solution documents for sign-offs and facilitated integrations with the Product.
Senior Systems Engineer
Infosys Limited
07.2013 - 02.2016
- Domain: Insurance - Technology - Mainframes.
- Developed and tested enterprise applications using COBOL, JCL, and DB2, while conducting root cause analysis and production issue resolution.
- Transitioned from development to business analysis by collaborating with onsite BAs to gather requirements and translate them for the technical team.
Education
Bachelors of Engineering (B.E.) - Information Technology (IT)
Xavier Institute of Engineering
Mumbai06-2012
Skills
- Product management
- Product Strategy and Road-mapping
- Business Analysis
- Requirements Engineering
- User and market research
- Stakeholder management
- Cross-functional collaboration
- Customer engagement
- Feature prioritization
- Project Coordination
- Agile and Scrum project handling
- Jira
- User Stories
- Use cases
- Workflows
- Product Requirement Document (PRD)
- User Acceptance Testing (UAT)
- Client Training
- Product Demo's
- Process Optimization
- Team Mentorship
Personal Information
- Date of Birth: 05/21/90
- Nationality: Indian
- Marital Status: Married
Accomplishments
Recognized across multiple years in different organizations for innovation and delivering consistent performance, which included awards like 'Rising Star', 'Behind-the-scenes', ‘Employee of the Year – Runner-Up’, ‘Innovative Team’, and other organizational accolades.
Certification
· Business Analyst Workshop
Centre of Excellence for Professional Development (COEPD)
· Global Certificate in Product Management (GCPM) & Post Graduation in Product Management (PGDM)
INSAID [August 2022 & December 2022] – No Expiration
· Foundations of Business Banking
LinkedIn [March 2025] – No Expiration
· Product Marketing Foundations
LinkedIn [March 2025] – No Expiration
Career Break | Jan 2025 – Apr 2025
Took a planned career pause to prioritize health and well-being; currently re-engaged in the job market with full availability.
Timeline
Product Manager
Unlock:U, Unlock:Learn, U:Bot- Infopro Learning, Inc.
04.2021 - 01.2025
Business Analyst Manager
Fitness Force - Grip Technologies Pvt. Ltd.
10.2017 - 04.2021
Business Analyst
CRMNext - Acidaes Solutions Pvt. Ltd.
03.2016 - 10.2017
Senior Systems Engineer
Infosys Limited
07.2013 - 02.2016
Bachelors of Engineering (B.E.) - Information Technology (IT)
Xavier Institute of Engineering
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