SHATRUGHAN
Rajpur Nawada
Summary
Customer-focused sales professional with 12 years of experience in relationship management, account retention, and profit growth. Skilled in product introduction, pricing strategy, and inventory management. Proven ability to assess customer needs and deliver tailored solutions while building effective teams and strategic plans within consumer product sales.
Overview
15
15
years of professional experience
Work History
ASM
MGM Electronics PVT LTD
Haridwar
07.2025 - Current
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Analysed market trends to identify new opportunities, resulting in the expansion into two additional territories.
- Conducted comprehensive training sessions for sales staff, enhancing their product knowledge and sales techniques.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
TEAM LEADER
Paytm Services Pvt. Ltd.
Dehradun
08.2024 - 04.2025
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- .
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
TERRITORY SALES MANAGER
OPPO MOBILE UP WEST
Bareilly
12.2020 - 02.2024
- Maintained direct communication with clients, identifying needs and analyzing competitor activity
- Managed a team of 80 salespeople for Bareilly sales activities
- Successfully developed and maintained excellent client relationships by maintaining regular communications and offering excellent loyalty discounts
TEAM LEADER
PhonePe
Haridwar
01.2019 - 10.2020
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
- Resolved complex customer enquiries, disputes and complaints
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
ROUTE TRAINER
OPPO MOBILE UTK
Haridwar
12.2017 - 12.2018
- Planned Training with sales team and provided product knowledge
- Enhanced working relationships by participating in team-building activities
- .
- Organized files to support efficiency and traceability
- Developed team communications and information for meetings
CUSTOMER CONSULTANT
lava International Ltd
Haridwar
02.2012 - 11.2017
- Processed and issued product orders and service upgrades for customers
- Liaised with potential customers to determine needs and provide recommendations
- Customised service offerings to accommodate consumer needs
Education
BA -
M.J.P University
Najibabad, UP01-2017
Intermediate - Geography
St. Marys Inter College Mandawali
Najibabad, UP01-2011
High School - Science
St. Mary's Inter College Mandawali
UP01-2008
Skills
- Market data analysis
- Outreach and targeting strategies
- Sales pitches
- Market surveys and research
- Business development strategies
- Brand promotion
- Product demonstrations
- Team motivation
- Competitor monitoring
Custom
- Listening Music
- Playing Cricket
Personal Information
- Age: 32
- Father's Name: Mr. Bhoja Singh
Timeline
ASM
MGM Electronics PVT LTD
07.2025 - Current
TEAM LEADER
Paytm Services Pvt. Ltd.
08.2024 - 04.2025
TERRITORY SALES MANAGER
OPPO MOBILE UP WEST
12.2020 - 02.2024
TEAM LEADER
PhonePe
01.2019 - 10.2020
ROUTE TRAINER
OPPO MOBILE UTK
12.2017 - 12.2018
CUSTOMER CONSULTANT
lava International Ltd
02.2012 - 11.2017
BA -
M.J.P University
Intermediate - Geography
St. Marys Inter College Mandawali
High School - Science
St. Mary's Inter College Mandawali