Shaurya Kaushal
Gurgaon
Summary
Results-driven professional with expertise in analytics and project management within the general insurance and automotive sectors. Proven track record of optimizing operations and enhancing customer satisfaction. Skilled in leading strategic initiatives across B2B and B2C business environments to drive growth.
Overview
8
8
years of professional experience
Work History
Product Manager
Care Health Insurance
Gurgaon
01.2026 - Current
- Coordinated research inputs between business teams and IT support daily.
- Aligned business requirements with IT department needs for smoother delivery.
- Drafted detailed BRDs with clear scope and dependencies to speed approvals.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with IT.
- Collaborated with IT specialists to design and refine system specifications for business applications.
Business System Analyst
Qualtech consultant
Gurugram
04.2024 - 01.2026
- Conduct market trend analysis and competitive benchmarking for strategic decisions support.
- Manage project timelines and resources to deliver key milestones on time.
- Prioritise project backlogs using agile Scrum for sprint planning and stand-ups.
- Elicit and document business requirements, then translate into functional and business specs.
- Coordinate with IT to complete system configuration, data migration, and application testing.
Customer Excellence
Insurencedekho.com (Girnar Brokers Pvt. ltd.)
Gurgaon
12.2021 - 04.2024
- Coordinated UAT cycles and evaluated test cases for defects to ensure quality assurance and successful sign-off.
- Handled social media escalations to uphold brand reputation, addressing negative feedback and disputes to safeguard public perception.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Service Consultant
PolicyBazar.com
Gurgaon
05.2020 - 12.2021
- Managed motor policy endorsement processing, ensuring accuracy and compliance with regulatory standards.
- Reviewed endorsement documentation, confirming alignment with regulatory requirements for each case.
- Handled endorsement checks and amendments, overseeing the process from submission to completion.
Consultant
CarDekho Group
Jaipur
02.2019 - 09.2019
- Facilitated BRD walkthroughs with business and development teams to gather and integrate insights. with business and development teams, incorporating feedback.
- Managed B2B and B2C used car sales, leveraging CRM to enhance customer interactions.
- Tracked customer touchpoints and logged follow-ups in CRM to ensure timely communication.
Education
Master of Business Administration - Marketing Managements
Shoolini University
Solan, HP01-2027
Bachelor of Arts -
Delhi University
Delhi, India08-2023
Higher Secondary -
Kendriya Vidhyala
Kota, Rajasthan, India05-2018
Skills
- Product Management
- Project Management
- Stakeholder Management
- Documentation
- SQL
- JIRA
- Process Improvement
- Manual Testing
- Automation Testing
- Critical Thinking
- Problem solving
- Customer engagement
- Presentation Skills
- Microsoft Tools
Custom
- Dance
- Music
Timeline
Product Manager
Care Health Insurance
01.2026 - Current
Business System Analyst
Qualtech consultant
04.2024 - 01.2026
Customer Excellence
Insurencedekho.com (Girnar Brokers Pvt. ltd.)
12.2021 - 04.2024
Service Consultant
PolicyBazar.com
05.2020 - 12.2021
Consultant
CarDekho Group
02.2019 - 09.2019
Master of Business Administration - Marketing Managements
Shoolini University
Bachelor of Arts -
Delhi University
Higher Secondary -
Kendriya Vidhyala