Shiva Kumar Kalwa Mukund
Hyderabad
Summary
Seasoned IT leader with over 16 years of experience in managing development and testing projects across multiple IT organizations. Proven track record in leadership roles, including Delivery Manager, QA Manager, Project Manager, and Transition Manager, driving continuous improvements, profitable growth, and best practices that reduce time to market, and achieve cost savings. Successfully collaborated with clients in both Onsite (USA) and Offshore (India) environments, delivering end-to-end projects that ensure delivery assurance for stakeholders. Profound experience in managing small to large-sized teams spanning across multiple business domains, such as Healthcare, Pharma, Banking, Hospitality, Technology, Retail, and Energy. Consistently excelled in challenging situations, contributing to customer success and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Manager
Apple Inc.
Hyderabad
10.2024 - 07.2025
- Managed delivery for testing and development projects, overseeing a portfolio worth 8 million USD.
- Led a team of over 120 members, ensuring effective onsite and offshore collaboration.
- Executed SOW updates, order booking, and RLS creation to streamline project initiation.
- Collaborated with the talent acquisition team for resource fulfillment, onboarding new team members efficiently.
- Identified new business opportunities by engaging customers and matching profiles to demands.
- Forecasted revenue projections, ensuring actuals align with targets for financial accuracy.
- Monitored daily deliverable progress to maintain project timelines and quality standards.
- Validated efforts logged for invoicing, approving charges for T&M, and fixed-price projects.
Transition Manager
MGM Resorts International
Hyderabad
06.2024 - 10.2024
- Executed seamless transitions for multiple projects within MGM Resorts International.
- Led a team of 30+ Test Engineers.
- Defined comprehensive Transition Plans, including Roles & Responsibilities, RACI Matrix, and Risk Matrix.
- Identified opportunities to enhance transition approaches based on industry trends.
- Trained team members to effectively take over from the incumbent vendor.
- Collaborated with customers and outgoing vendors to ensure smooth transitions.
- Facilitated knowledge transition sessions to prepare team for Steady State operations.
- Recorded insights and contributions during playback sessions throughout knowledge transition phases.
Transition Manager, Test Manager
Novartis
Hyderabad
03.2023 - 05.2024
- Managed transitions and testing for multiple projects within Novartis.
- Led a team of 50+ Test Engineers.
- Designed Transition Solutions, overseeing planning and execution phases.
- Developed TCOE structure to enhance testing capabilities across various IT projects.
- Collaborated with stakeholders to provide accurate estimates and create service agreements.
- Showcased testing capabilities through successful roadshows, securing customer business.
- Onboarded talent aligned with business requirements, ensuring effective delivery.
- Tracked testing progress, publishing daily status reports to stakeholders.
- Facilitated meetings to identify process roadblocks and manage escalations effectively.
Quality Assurance Manager
Pepco
Hyderabad
09.2022 - 02.2023
- Collaborated with vendors to monitor testing status for retail applications.
- Developed comprehensive test strategies and plans for SIT and UAT phases.
- Maintained test management processes within DevOps, including test case execution and defect triaging.
- Tracked testing progress and distributed daily status reports to all stakeholders.
- Administered defects, providing guidance on processes and ensuring resolutions via Azure DevOps.
- Facilitated meetings to identify and address process roadblocks across the program.
- Evaluated launch readiness by coordinating with various test teams for bug fixing efforts.
- Analyzed defect ratios continuously, reporting findings through detailed defect and status reports.
Transition Manager, Test Manager
Gulf International Bank
Hyderabad
10.2021 - 08.2022
- Managed applications and multi-stream transitions for multi-year global deals.
- Led a team of 50+ test engineers.
- Designed, planned, and executed transition solutions to ensure efficiency.
- Contributed to proposal preparation, presales presentations, due diligence, and SOW development.
- Collaborated with Transition Director and delivery teams for smooth transitions to steady state.
- Served as the primary transition contact for customers within the transition management office.
- Identified opportunities to enhance approaches based on industry trends and experience.
- Trained team members to facilitate transitions from incumbent vendors.
- Defined transition plans, roles, RACI matrix, risk matrix, and checklists.
Quality Assurance Test Manager
Sunpharma
Hyderabad
04.2020 - 09.2021
- Led testing projects with 30+ FTEs, including offshore resources.
- Led a team of 50+ test consultants.
- Managed planning, estimation, tracking, mentoring, and reporting for testing delivery.
- Collaborated with Sunpharma team on QA services planning and execution.
- Identified project delivery risks with clients and developed mitigation strategies.
- Assigned daily action items to ensure project objectives met within timelines.
- Coordinated System Integration testing activities with all stakeholders for signoffs.
- Facilitated defects triage meetings, tracking defect lifecycle from initiation to closure.
- Monitored test execution progress, providing stakeholders with timely status updates.
Test Manager
HSBC
Hyderabad
10.2019 - 03.2020
- Led testing project with 10 FTEs, integrating offshore and onsite resources effectively.
- Facilitated sprint planning, daily scrums, and retrospective sessions to enhance team collaboration.
- Managed user stories and defects tracking processes using Jira for improved visibility.
- Served as single point of contact for all testing delivery communications.
- Established strategic partnerships with scrum teams for planning, estimation, and execution of QA services.
- Collaborated with HSBC clients to identify risks and develop mitigation strategies related to project delivery.
- Assigned daily action items to ensure sprint objectives were met within timelines.
- Coordinated system test evidence reviews with stakeholders, ensuring timely signoffs.
QE Lead
Cigna
Connecticut
08.2018 - 10.2019
- Led testing initiatives for project requirements in agile environment.
- Managed and tracked user stories within Rally for effective project oversight.
- Coordinated Sprint planning, retrospectives, and daily Scrum meetings.
- Established strategic partnerships with client leads for QA service execution.
- Collaborated with Cigna QA leads to identify risks and develop mitigation strategies.
- Created comprehensive Application Test Strategy and secured stakeholder approvals.
- Developed Requirement Traceability Matrix for Systems Test Phase to ensure compliance.
- Facilitated system test evidence reviews with stakeholders to confirm signoffs.
Test Manager
Marathon Petroleum Corporation
Findlay
01.2017 - 08.2018
- Oversaw testing activities for OpenText upgrade project, ensuring timely delivery and adherence to standards.
- Led a team of 50+ test consultants.
- Designed and implemented the TCOE structure, defining processes and tools for effective quality management.
- Managed a team of Quality Analysts across offshore and onsite operations to enhance testing efficiency.
- Conducted comprehensive project planning, including estimations for functional, automation, mobility, and performance testing.
- Ensured successful service level agreement (SLA) attainment while exceeding client expectations.
- Tracked milestones and deliverables, providing regular status updates to management on project progress.
- Facilitated defect triage meetings, managing the defect lifecycle and addressing roadblocks effectively.
- Collaborated with various teams to promote bug fixing efforts and optimize launch readiness.
- Facilitated stakeholder meetings to discuss progress, challenges, and next steps in testing initiatives.
- Reviewed and approved test plans to align with project requirements and standards.
- Oversaw complete lifecycle of testing on projects.
Test Lead/Defect Manager
Cardinal Health
Dublin
11.2015 - 12.2016
- Migrated legacy applications to SAP environment, enhancing operational efficiency.
- Led defect administration by triaging new defects and coordinating resolutions via HP ALM.
- Generated daily and weekly reports on test execution progress and defect statuses.
- Monitored test execution, promptly reporting roadblocks to stakeholders.
- Facilitated meetings to identify process roadblocks and coordinate with partner teams.
- Tracked defect lifecycle from initiation to closure, ensuring timely updates to project teams.
- Collaborated with various test teams to assess readiness for launch dates.
- Maintained communication with clients, directors, and vendor stakeholders for project alignment.
Test Manager
Blue Cross Blue Shield of Arizona
Phoenix
04.2015 - 10.2015
- Evaluated implementation of client business processes on Health suite application.
- Conducted requirements gathering sessions with Blue Cross Blue Shield.
- Analyzed requirements and communicated findings to business analysts.
- Developed software test plans and strategies, obtaining stakeholder approvals.
- Designed and approved test cases based on business requirements.
- Executed test cases post-build readiness, ensuring system functionality.
- Validated source and target databases for data integrity and compliance.
- Coordinated with development teams for testing iterations and deployment updates.
UAT Lead
LabCorp
Burlington
10.2014 - 03.2015
- Supported UAT team in planning and executing testing activities for business applications.
- Gathered requirements from LabCorp Business Analysts and developers for project alignment.
- Analyzed requirements and communicated insights to Business Analysts for clarity.
- Forecasted estimates for test requirements; prepared and submitted test plans for stakeholder approval.
- Designed test cases based on business requirements, obtaining necessary approvals from stakeholders.
- Validated and tested data within Mainframe applications to ensure accuracy.
- Executed approved test cases post-build readiness, ensuring thorough testing coverage.
- Coordinated with Development and Deployment teams during iterations and deployment phases.
Test Lead
GlaxoSmithKline (GSK)
Raleigh
05.2009 - 09.2014
- Executed quality assurance activities for Aprimo Marketing Studio 8.8 implementation within GlaxoSmithKline’s 360 Marketing Project.
- Led system and integration testing for Aprimo Marketing Management Tool to ensure functionality.
- Developed comprehensive test strategies, plans, and designs to enhance quality assurance processes.
- Coordinated defect management and resolution using industry-standard tools for efficient tracking.
- Analyzed test results to identify improvement opportunities and streamline processes.
- Facilitated daily stand-ups to maintain project alignment across cross-functional teams.
- Mentored offshore team on effective test case design aligned with business requirements.
- Managed integration testing for Aprimo interfaces with JD Edwards, Ariba, and Adobe CMS.
Senior Software Engineer
GSK-Stiefel/ISS
Hyderabad
09.2008 - 04.2009
- Conducted comprehensive requirement analysis and prepared requirement understanding documents.
- Executed test design, defect management, and regression testing processes.
- Performed system testing for content, design, and cross-browser compatibility.
- Validated text resizing, print functionality, broken links, Omniture tags, and SEO tags.
- Created PDFs of websites for FDA approval using Snag-It, Adobe PDF Writer, and Photoshop.
- Facilitated user acceptance testing (UAT) following successful evaluations and sign-offs.
- Developed marketing-related websites for GlaxoSmithKline focused on drugs and health information.
- Executed thorough system testing to meet established SOPs and project requirements.
Education
High School Diploma -
Central Institute of Petrochemicals Engineering
Hyderabad01-2002
Skills
- Program management
- Stakeholder engagement and management
- Process optimization and quality assurance
- Team leadership and supervision
- Risk management and performance monitoring
- Financial forecasting and business analysis
- Effective communication and conflict resolution
- Agile methodologies and scrum master skills
- Transition management and delivery management
- Test planning and execution strategies
- User acceptance testing and defect management
Certification
- Certified Scrum Master
- Certified Delivery Lead
- Certified WPMP
Timeline
Delivery Manager
Apple Inc.
10.2024 - 07.2025
Transition Manager
MGM Resorts International
06.2024 - 10.2024
Transition Manager, Test Manager
Novartis
03.2023 - 05.2024
Quality Assurance Manager
Pepco
09.2022 - 02.2023
Transition Manager, Test Manager
Gulf International Bank
10.2021 - 08.2022
Quality Assurance Test Manager
Sunpharma
04.2020 - 09.2021
Test Manager
HSBC
10.2019 - 03.2020
QE Lead
Cigna
08.2018 - 10.2019
Test Manager
Marathon Petroleum Corporation
01.2017 - 08.2018
Test Lead/Defect Manager
Cardinal Health
11.2015 - 12.2016
Test Manager
Blue Cross Blue Shield of Arizona
04.2015 - 10.2015
UAT Lead
LabCorp
10.2014 - 03.2015
Test Lead
GlaxoSmithKline (GSK)
05.2009 - 09.2014
Senior Software Engineer
GSK-Stiefel/ISS
09.2008 - 04.2009
High School Diploma -
Central Institute of Petrochemicals Engineering