Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic
Shivam Mishra

Shivam Mishra

IMT Manesar Sector 1 Gurgaon Haryana

Summary

4+ years of experience in Fulfillment Center Operations, Last-Mile Delivery, and Logistics & Supply Chain Management. Proven expertise in inventory management, order fulfillment, warehouse optimization, and process improvement, combined with strong data management and KPI tracking skills to drive operational efficiency. Demonstrates hardworking and proactive approach, leading teams effectively through people management, training, and performance monitoring, while ensuring safety, compliance, and 5S standards. Committed to continuous learning and growth, with a strong focus on enhancing operational excellence, achieving targets, and contributing to organizational success in fast-paced, hyperlocal operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. Executive - FC Operations

Flipkart
Gurgaon Haryana
04.2025 - Current
  • Inbound
  • Timely receiving of goods from vendors/suppliers.
  • Accurate verification of shipments against PO/GRN.
  • Quick sorting of items based on category/priority.
  • Reporting discrepancies/damaged items (AMD).
  • Updating WMS for real-time stock visibility.
  • Putaway
  • Correct placement of items in designated storage locations.
  • Optimize space utilization for high-density storage.
  • Minimize handling time to improve workflow efficiency.
  • Maintain proper labeling for easy picking.
  • Regular audit to ensure items are in correct locations.
  • Inventory
  • Conduct cycle counts to maintain accurate stock levels.
  • Monitor fast-moving and slow-moving SKUs.
  • Investigate and resolve stock discrepancies.
  • Update WMS with accurate inventory status.
  • Prevent stockouts and overstock situations.
  • Picking
  • Accurate selection of items based on orders.
  • Minimize picking errors to reduce returns/corrections.
  • Maintain speed without compromising accuracy.
  • Follow FIFO/FEFO (First In First Out / First Expired First Out) rules.
  • Optimize pick paths to save time and labor.
  • Packing
  • Ensure items are packed securely and appropriately.
  • Correct labeling and documentation for each package.
  • Prevent damage during transit (AMD tracking).
  • Maintain packing speed to meet delivery SLA.
  • Monitor packing material usage and minimize wastage.
  • Outbound
  • Timely dispatch of orders per delivery schedule.
  • Verify orders to ensure accuracy and completeness.
  • Coordinate with logistics/last-mile DS Team.
  • Maintain proper documentation (waybills, invoices).
  • Monitor SLA compliance and update WMS post-dispatch.
  • Return Centre (RC)
  • Process returned items efficiently and record reason for return.
  • Inspect product quality and determine disposition (resell, refurbish, scrap).
  • Update WMS with returned inventory status.
  • Communicate ds with customer service for refunds/exchanges.
  • Minimize RC processing time to improve customer satisfaction.
  • Compliance
  • Ensure adherence to company policies, SOPs, and legal regulations.
  • Maintain proper documentation for audits.
  • Monitor adherence to safety and quality standards.
  • Track employee compliance with operational procedures.
  • Conduct regular checks to avoid penalties/fines.
  • Safety
  • Implement safety protocols and prevent workplace accidents.
  • Conduct regular safety training and drills.
  • Ensure proper use of PPE and safety equipment.
  • Report and record any incidents or near-misses.
  • Maintain clean and hazard-free work areas.
  • 5S (Sort, Set in order, Shine, Standardize, Sustain)
  • Keep warehouse organized and clutter-free.
  • Ensure tools, equipment, and inventory are in designated places.
  • Maintain the cleanliness of workstations and storage areas.
  • Standardize processes to improve efficiency.
  • Conduct regular audits to sustain 5S practices.
  • People Management
  • Lead and motivate warehouse staff to achieve targets.
  • Assign tasks based on skills and workload.
  • Monitor performance and provide feedback.
  • Conduct training and upskilling programs.
  • Maintain team morale and reduce attritio

Store Manager

Blinkit
Gurgaon Haryana
01.2024 - 03.2025

Assistant Store Manager

Blinkit
Gurgaon Haryana
08.2023 - 12.2023

Team Leader

Blinkit
Gurgaon Haryana
12.2022 - 08.2023
  • Maintain Fill rate (PNA), order cancelation, minimum complain, QNG case, order cancelation, MDND etc.
  • Ensure the maintain in store, Manpower, Rider availability etc.
  • Responsibility for Quick response and salutation with Z support team.
  • Check and close the same time some Product bad availability like Liquidation, DN Bad Stoke same time done mail process and and despatch on time for FC.
  • Check old item who has not sale for long time creat RSTO and align the team dispatch for the same FC.
  • Manage Rider activities and issue like ID activated and deactivated, Payout issue, order issue, large order issue, cash deposit, BGV, rider Ming etc.
  • Maintain the Surge charge apply rider and in store team.
  • Focus to maintain store wastage, order cancelation, in store timing, FOD, return loos, in store and rider hiring, FIFO maintain, cold adherence follow up, milestone achievement, Nayla case, fake customer etc.
  • Manage & update some multiple report tracker like PNA, order cancelation, putway qty, daily & weekly complain, FE wise RTO deef, weekly FOD, supply timing and activities Vendor+FC, etc.
  • Share all those report on daily basis cluster Manage & City head like complain, fill rate, PNA, Order cancelation, rider login, in store timing, wastage, vendor PRN, surge charge etc.
  • Manage all operations related to ES (Express Stores) full ownership of the express stores operational SLA and metrics.
  • Lead all aspects of express stores operations including to inbound, inventory, last mile operations, manpower management, rostering and training.
  • Ensure implementation and adherence to all SOPs as part of express stores operations.
  • Performance monitoring and collaborating with operation teams on operational/customer experience metrics, including root cause analysis of problems and planning corrective actions.
  • Lead, manage, and motivate a full express stores team within a time-sensitive and demanding operational environment.
  • Ensuring safety & quality compliance across the premises.
  • Expansion planning and budgeting.
  • Communicate and negotiate with suppliers and vendors to land more profitable deals.
  • Find cost-effective solutions for supply chain processes.
  • Maintain supply chain inventory and records.
  • Collaborate with other departments, such as Operations and Finance, to create effective business plans.
  • Process enhancement improving SLA and rest factors.
  • Coordinate with vendors about timing of supply at store after creating PO.
  • Maintain vendor payments and rejection tracker.

Last Mile Eexcutive

Udaan.com
East Delhi
10.2021 - 07.2022
  • Managing Route planning and Vendor Management.
  • Daily Dispatch (Food & Fresh).
  • Handle Last mile delivery.
  • Hire Delivery executive like - riders and co-riders.
  • Coordinate and track movement of goods through logistic pathways.
  • Responsible for Daily Vehicle plan.
  • Tracking deliveries on Last mile track in console.
  • Managing cost (CPK) cost per kg.
  • Review freight rates and other transportation costs to keep working costs low.
  • Daily updating on google sheet sharing with City head and Logistic manager.
  • Maintain MIS reports.
  • Onboard new vehicles for delivery.
  • Handle Udaan Express (DPM) Direct Payment Module.
  • On-boarding the vehicles like Bolero pickup & Tata ace, Eeco etc.
  • Planning and managing logistics, warehouse, transportation and customer services.
  • Focus on (COD) amounts short cases and pendancy.
  • Focus on Deliveries and redusing monthly Ra- Reattemped & RTO-Return to origin.
  • Focus on pending Dc's and ensure all load is attempted on Day 1 receipt.
  • Monitor all RVP Pendency and quick collection of RVP assigned.
  • Managing 3 Local vendor supervisors and 30 Vehicle Riders/Co-riders.
  • Training and management of delivery experiance with delivery boys.
  • Good logical reasoning & analytical skills.
  • Able to interact with customers via calls, should be able to answer servicing questions.
  • Handling escalations from seller, providing solution to buyers.
  • On boarding and training new drivers/transporters to be used for FM transportation.
  • Hand holding and monitoring team performance composed of operations manager, seller operations managers and executives.
  • Maintaining good rapport with sellers and be the first point of contact for resolution around seller pickup issues.
  • To work closely with Hub & WH team to settle any disputes arising due to stock mismatches during pickups.
  • Ensuring payments and debits are raised on timely basis to driver partners and ensuring motivation and harmony among driver partners.
  • Responsible for secondary sale for achieving targets.
  • Responsible for 10 lac. business of Personal Care.
  • To achieve volume & value sales of products across categories and outlets wise.
  • Ensure continuous development of the assigned area and addition of new outlets.

Education

Graduation - Hindi

Dr. Ram Manohar Lohia Avadh University
Ayodhya Utter Pradesh
07-2022

A.D.C.A (Advanced Diploma in Computer Application) - Data Analysis

Dr. B. R. Ambedkar Computer Saksharta Mission
Kanpur
10-2019

12th Pass - Science Education

Up Board
G.V.I.C Bikapur Ayodhya Utter Pradesh
04-2019

10th Pass - Science Education

Up Board
G.V.I.C Bikapur Ayodhya Utter Pradesh
06-2017

Skills

  • Operation Management
  • Scheduling & Roster Management
  • Order Fulfillment & Process Execution
  • Data & KPI Management
  • Team & People Management
  • Compliance, Safety & 5S Practic
  • Route Planning & Logistics Coordination
  • Time & SLA Management
  • Customer Communication & Service
  • Data Tracking & Performance Monitoring
  • Problem-Solving & Adaptability
  • Supply Chain Planning & Coordination
  • Logistics & Distribution Management
  • Data Analysis & Reporting
  • Vendor & Stakeholder Management
  • Problem-Solving & Process Optimization
  • Data Collection & Entry
  • Data Analysis & Interpretation
  • Database & Tools Management
  • Reporting & Visualization
  • Data Accuracy & Integrity

Websites

Languages

Hindi
First Language
Hindi
Proficient (C2)
C2
Awadhi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Certification

  • Six Sigma Yellow Belt

Timeline

Sr. Executive - FC Operations

Flipkart
04.2025 - Current

Store Manager

Blinkit
01.2024 - 03.2025

Assistant Store Manager

Blinkit
08.2023 - 12.2023

Team Leader

Blinkit
12.2022 - 08.2023

Last Mile Eexcutive

Udaan.com
10.2021 - 07.2022

Graduation - Hindi

Dr. Ram Manohar Lohia Avadh University

A.D.C.A (Advanced Diploma in Computer Application) - Data Analysis

Dr. B. R. Ambedkar Computer Saksharta Mission

12th Pass - Science Education

Up Board

10th Pass - Science Education

Up Board

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Shivam Mishra