SHRADDHA SHAH

Senior Process Associate within the Customer Information Services division, dedicated to the Huntington Bank (USA) account. Responsible for maintaining data integrity and compliance by auditing sensitive customer profiles, cross-verifying financial instruments, and analyzing legal documentation to validate claims for beneficiaries and legal representatives.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Collaborated effectively in cross-functional team environments while successfully onboarding and training over 50 personnel on core process methodologies. Recognized as a subject matter expert, efficiently resolving operational queries and stakeholder concerns.
• Adaptable professional with excellent written and verbal communication skills, proven to deliver high-quality results independently or within collaborative team settings.

• Expertise in Team handling and Management, Networking.
• Outstanding, Manpower Training, Leadership, Corporate and Government meetings, Hospitals, Corporate & PSU Coordination and Analysis.
• Adept at handing day-to-day activities in coordination with internal/external departments to ensure smooth business operations with good knowledge of IRDA norms.
• An excellent team player with good presentation skills, communication skills, and quantitative abilities.
• Handling Branch expenses, Maintaining data in Excel sheets, Consolidating data with similar attributes, Manage Office Supplies, and Maintain Inventory.

• Implemented new procedures and technologies that improved efficiency and streamlined operations.
• Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
• Designed visually compelling graphics for digital and print media, enhancing brand identity and engagement.
• Collaborated with cross-functional teams to develop cohesive marketing materials aligned with strategic goals.
• Utilized Adobe Creative Suite to create innovative designs, ensuring high-quality output across projects.