Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Hi, I’m

Shrish Awasthi

IT Program Manager
MONTREAL
Shrish Awasthi

Summary

Dedicated and results-driven Application Delivery Manager with 16 years of experience in overseeing the successful delivery of applications, Airport Operations and Project. Possessing strong Airport leadership skills, technical expertise, and a proven track record of implementing innovative solutions to enhance Green and Brown field Airport operational efficiency and customer satisfaction within the aviation industry.

Currently associated with Wipro Technologies as IT Program Manager at Aéroports de Montreal, Canada. Credited with successfully executing application rollouts and upgrades, as well as delivering direct support to end-users.

Overview

16
years of professional experience
9
Certifications
3
Languages

Work History

Wipro Limited

Application Program Manager
6 2019 - Current

Job overview

  • Responsible for all aspects of day-to-day operation of ADM Airport's IT systems and ensured Critical Airport Service area area's applications are running with 100% availability
  • Accountable for Airport's Critical Core Application high availability as per defined SOW
  • Review performance with customer periodically during on-going phase
  • Solid understanding of airport operations, regulations, and industry standards (e.g., FAA, ICAO)
  • To ensure smooth operation and meets customer expectation
  • To ensure deliverables are completed within base lined time scales
  • Responsible for Airport Applications Day to day BAU and maintaining SLA and ensured that zero service impact
  • Worked with software development teams on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Recognized incident trends and performed preliminary analysis of problems affecting user community and proactively escalated issue for resolution within Operations or Applications teams
  • Delivered AR augmented reality project Airport Core Area SIP and implemented successfully at ADM
  • Lead a team of application developers, testers, and support staff in successful delivery and maintenance of airport software applications, ensuring adherence to project timelines and budget constraints
  • Collaborate with stakeholders to gather and analyze requirements, identify business needs, and prioritize software development initiatives to meet organizational objectives
  • Develop and implement strategic plans for application deployment, upgrade, and enhancement, leveraging industry best practices and emerging technologies to optimize airport operations
  • Oversee full software development lifecycle, from requirements definition and design to coding, testing, deployment, and ongoing support, ensuring quality and reliability of deliverables
  • Manage vendor relationships and contract negotiations for third-party software solutions, evaluating vendor capabilities and performance to ensure alignment with organizational goals
  • Conduct regular performance evaluations, provide coaching and mentorship to team members, and facilitate professional development opportunities to enhance skills and knowledge
  • Collaborate with cross-functional teams, including IT infrastructure, operations, security, and compliance, to ensure seamless integration and interoperability of airport applications
  • Monitor and assess application performance, security, and scalability, proactively identifying and addressing issues to minimize downtime and maximize user satisfaction
  • Stay informed about industry trends, regulatory requirements, and technological advancements in airport software applications, recommending innovative solutions to drive continuous improvement
  • Proficiency in documenting technical designs, system architectures, deployment procedures, and user manuals to facilitate knowledge sharing and maintainability of airport applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently

Wipro Infotech

IT Operation Manager
02.2014 - 05.2019

Job overview

  • Deputed as Airport Operations Lead and taking care of IT Operations, Incident escalation and Major incident of GVK MIAL
  • Responsible for Level-2 & 3 Escalations pertaining to Networks & DC Infra, End User Devices, Applications at the Airports
  • Managing 24
  • 7 Service Desk as part of Service Desk Management
  • Ensuring Prompt communication to all users in case of any Major failure or breakdown also ensuring that service delivery takes place based on the Service level agreements
  • Handling Weekly / Monthly Ops Review meeting with client
  • To ensure that service norms committed to the customer are met
  • To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance & timely escalate non-compliance to Program management
  • Maintain SLA doc for all the activities performed by the team, collect performance data, analyze, and publish
  • Keeping track of critical or major incidents and sharing RCA with customers
  • Preparing SOP for all Airport IT systems that includes AMS, AODB, FIDS, TMRS, DAS, PAS, Network, VOIP, MTCS, ACS, CCTV, BMS, VDGS, AFAS, VA and AOCC
  • Weekly communication meetings with Team Principals and review weekly progress reports of Team Principals
  • Discussion and coordination with vendors for new implementation of Airport Infra such as SBD, CUTE, CUPPS & CUSS, Mobile boarding, E-boarding and ACDM.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
  • Reduced operational costs through comprehensive process improvement initiatives and resource management
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations

Infosoft Digital & Services Ltd

Project Manager
08.2010 - 02.2014

Job overview

  • Deputed as Project Engineer for at INT Chandigarh Airport for SITC of CCTV, FIDS & PA system project at Approx
  • 800 No's of Tyco make IP CCTV cameras, 600 No's SAMSUNG IP Based FIDS & BOSCH make PA system
  • Deputed as Project Manager for SITC of complex 5 Indian Airports cost approx
  • 700 million cost to projected and deliver airport domain packages within timeline AMS, FIDS, PA, AODB / IB, Public address system and IVRS system
  • Deputed as Sr
  • Project Engineer for SITC of 25 Indian Airports cost approx
  • 1.1 billion to project and implementation of FIDS Linux based implementation at all over India including integration with other Airport packages i.e., public address system, BHS, FIDS, IVRS & WEB systems.
  • Sourced, vetted and managed vendors needed to accomplish project goals
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Maintained open communication by presenting regular updates on project status to customers
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth

New Horizons India Ltd

Network Technical Trainer
08.2003 - 01.2007

Job overview

  • Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment; analyzes problems and implements solutions per Department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components
  • Performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves, and repairs problems within scope of authority; documents call records and results.
  • Trained and mentored 200 new personnel hired to fulfill various roles
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 50%

Education

Harcourt Butler Technological Institute
Kanpur, India

Some College (No Degree) from Information Technology
05.2001

University Overview

Kanpur University
Kanpur

Bachelor's degree from English

University Overview

Skills

Airports IT Operations Management

Certification

Appearing PMP

Personal Information

Personal Information
  • Passport Details: T4725745
  • Date of Birth: 05/08/86

Awards

Awards
  • Awarded the best tech lead, while completed transitions before the milestone in Aéroport De Montreal
  • Awarded in the R & R for completing and achieving on time data providing MIMP RCAs into Wipro’s P-Track for top management in Wipro Ltd
  • Awarded the Solitaire award -Airport Operation for successfully delivery of complex project from Wipro Ltd, contributions towards Mumbai International Airport Terminal -2
  • Awarded the Employee of the month for 2 times in the year from Infosoft Digital & Services Ltd. for Valuable contributions towards 21 SOLARI Project for Airports Authority of India

Timeline

ACI Certified Syber Security
03-2024
GenAI is certified by Google
01-2024
ACI Certified Airport Digital Innovation
02-2023
AWS, Certified Neural Networks
07-2022
Delf A1, French Language Certified
02-2022
MCSE, Microsoft Certified System Engineer
01-2021
ITIL V3, Information Technology Infrastructure Library Certified
03-2018
IT Operation Manager
Wipro Infotech
02.2014 - 05.2019
Project Manager
Infosoft Digital & Services Ltd
08.2010 - 02.2014
Network Technical Trainer
New Horizons India Ltd
08.2003 - 01.2007
CCNA, CISCO Certified Network Associated
02-2002
Harcourt Butler Technological Institute
Some College (No Degree) from Information Technology
05.2001
Application Program Manager
Wipro Limited
6 2019 - Current
Kanpur University
Bachelor's degree from English

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Shrish AwasthiIT Program Manager