Shruti Shanker
Gurugram
Summary
Results-oriented HR professional with 6+ years of experience in HR Operations, HR Shared Services, and global HR transitions, seeking to leverage expertise in streamlining HR processes and ensuring operational excellence. Proven ability to manage end-to-end employee lifecycle, payroll, and time & attendance in high-volume environments. Adept at supporting large-scale HR projects, driving compliance, and delivering high-quality HR services in global settings, utilizing systems like PeopleSoft HCM, ServiceNow, UKG Kronos and UltiPro. Certified in HR Management and Analytics from IIM Kozhikode
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager - HR
Genpact Pvt LTD
Noida
10.2025 - 04.2026
- Managed end-to-end employee lifecycle processes, including onboarding, status changes, and offboarding, Employee data changes, exits.
- Coordinated with HRBP, payroll, and operations teams for seamless HR service delivery.
- Contributed to transition of new US HR operations processes, improving operational efficiency.
- Identified gaps to support process stabilization, ensuring continuity of HR operations.
- Created and updated SOPs and process documentation to improve standardization.
- Attended discussions on future-state workflows to align with organizational goals.
- Conducted knowledge transfer sessions with global stakeholders to facilitate information sharing.
Senior People Operations Specialist
Optum Global Solution Pvt LTD UHG
Gurugram
05.2020 - 04.2025
- Managed the complete employee lifecycle—including onboarding, job transfers, payroll, and exits—while ensuring seamless HR operations, accurate documentation, and full compliance with policies and regulations
- Ensured payroll operations with 100% accuracy in salary disbursements, off-cycle payments, and PTO administration, ensuring error-free processing
- Trained and mentored new team members to improve service delivery, operational efficiency, and employee satisfaction
- Resolved complex payroll discrepancies, benefits concerns, compliance matters, and policy-related employee cases with professionalism, strengthening trust in HR services
- Reviewed and validated time & attendance data, processed payroll inputs, and reconciled discrepancies to maintain accuracy and compliance
- Ensured 100% adherence to Service Level Agreements (SLAs) and HR compliance standards through close collaboration with HRBPs, leadership, and BAU teams
- Developed, standardized, and implemented HR Standard Operating Procedures (SOPs) to streamline workflows, reduce errors, and drive operational excellence. Supported HR engagement and retention initiatives to enhance employee experience
- Monitored case volumes, resolution times, and SLA performance, providing actionable insights and trend analysis to reduce escalations and improve service delivery
Risk Investigator
Accenture Solutions Pvt. Ltd.
Gurugram
03.2018 - 03.2020
- Conducted thorough investigations into fraud allegations and unusual transactions.
- Analyzed risk factors in client data to identify potential compliance issues.
- Analyzed data from multiple sources to assess account risk and inform decision-making
- Collaborated with cross-functional teams to develop risk mitigation strategies.
- Communicated investigation findings to internal teams and customers to ensure understanding and resolution
Customer Care Executive
Arvato (Bertelsmann) British Airways
Gurugram
04.2014 - 11.2017
- Delivered exceptional customer service by addressing passenger inquiries, complaints, and escalations, aligning with British Airways’ service standards
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer inquiries through phone and email communication.
- Managed ticketing and reservation systems for British Airways services.
- Mentored and trained new team members, fostering collaboration and enhancing team performance
Education
Certified in HR Management and Analytics -
01-2025
Bachelor of Commerce (B. Com) -
01-2011
Skills
- HR Direct
- HR Operations
- HR Shared Services
- Employee lifecycle management
- HR policy development
- Payroll
- Performance Management Systems (PMS)
- HR Analytics & Reporting
- Policy compliance
- SOP development
- Training & Development
- Workforce Planning
- Stakeholder management
- PeopleSoft HCM
- UKG Kronos and UltiPro
- ServiceNow
- Tableau
- Power BI
- MS Office proficiency
- AI Tools: ChatGPT
- Scout
- Microsoft Copilot
- Knowledge transfer
Certifications Training
Certified in HR Management and Analytics, IIM Kozhikode, 2025, Workforce Planning and Talent Sourcing, Talent Acquisition and Developments, Induction And Culture Fit Congruence, Talent Collaboration, Talent Performance Analytics, Talent Retention Analytics, Employee Wellness and Health and Safety
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteOn-SiteHybridSalary Range
₹1000/hr - ₹25000/hrCertification
- HR Management and Analytics by IIMK
Timeline
Assistant Manager - HR - Genpact Pvt LTD
10.2025 - 04.2026
Senior People Operations Specialist - Optum Global Solution Pvt LTD UHG
05.2020 - 04.2025
Risk Investigator - Accenture Solutions Pvt. Ltd.
03.2018 - 03.2020
Customer Care Executive - Arvato (Bertelsmann) British Airways
04.2014 - 11.2017
IIMK - Certified in HR Management and Analytics,
Delhi University - Bachelor of Commerce (B. Com),