SHUBHAM MITRA
Kolkata
Summary
I am a versatile Business Operations Specialist with a strong background in optimizing operational processes and implementing effective business solutions.
Overview
4
4
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
Kolkata
05.2022 - 11.2024
- Analyzed problems and provided effective solutions.
- Supervise customer interactions, including chat, email, and phone calls.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
- Facilitated training sessions for new employees on company policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Supervised quality control is used to identify inconsistencies and malfunctions.
- Analyzed customer feedback survey data to identify areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained database systems to track and analyze operational data.
- Trained staff on the organizational mission and goals to help employees achieve success.
HR & Recruiter
Planetspark
09.2021 - 04.2022
- Reviewed resumes and cover letters for appropriate keywords, experience, and education level.
- Communicate with hiring managers to identify staffing needs and determine job requirements.
- Assisted with recruiting initiatives, attending many marketing events per year.
- Communicate with recruiting initiatives, attending many marketing events per year.
- Coordinated interviews by working closely with candidates and hiring decision-makers.
- Kept company in compliance with EEO requirements.
- Extended job offers to selected individuals, and negotiated compensation or job skills.
- Pre-screened resumes are sent to corporate hiring managers for consideration.
- A company specializing in online learning for kids, offering a range of educational services.
- Created and delivered HR training sessions to staff, managers, and executives.
Assistant Store Manager
Aditya Birla Group of Companies
10.2020 - 03.2021
- Conducted regular performance reviews with staff to assess individual progress for overall development.
- Trained new employees on store policies, procedures and customer service standards.
- Directed customer complaints in a timely manner, and addressed any issues that may arise during store hours.
- Managed the everyday operations of the store, including customer service, inventory management.
- Organized vendors to secure product availability at competitive prices.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Conducted regular performance reviews with staff members to assess individual progress.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Education
Bachelor of Science - Tourism and Hotel Management
Institute of Hotel Management Kolkata
08.2020
Advance Diploma In Information Technology -
Bandel Youth
09-2019
GED -
Jawahar Navodaya Vidyalaya
05.2016
Skills
- Operational Support
- Quality Assurance
- Call Management
- Cross-functional coordination
- Advance Excel
- Deadline Management
- Inventory Management
- Schedule coordination
- Reporting and documentation
- Workflow Design
- Process Documentation
- Verbal and written communication
- Proficient in C2M
- Remote Desktop
- Staff mentoring and coaching
- Presentation skills
Accomplishments
- Winning 1st prize in an inter-college rangoli competition
- Regional-level kabaddi player
Skills
- Requisitions management
- Stock control
- Discrepancy investigations
- Order processing
- Service desk support
- Office Assistance and coordination
Education
other
Key Achievements
- First position in the inter-college recitation competition
Hobbies and interests
- Art & Crafts
- Painting
- Recitation and voice artist
- Plantation & Activist
Timeline
Senior Process Associate
Tata Consultancy Services
05.2022 - 11.2024
HR & Recruiter
Planetspark
09.2021 - 04.2022
Assistant Store Manager
Aditya Birla Group of Companies
10.2020 - 03.2021
Bachelor of Science - Tourism and Hotel Management
Institute of Hotel Management Kolkata
Advance Diploma In Information Technology -
Bandel Youth
GED -
Jawahar Navodaya Vidyalaya