Dr. Shweta Sharma
Delhi
Summary
A motivated and passionate healthcare professional with hands-on experience in business development and patient relations. Skilled in B2B sales, onboarding of medical professionals, and managing end-to-end surgical case coordination. Proven ability to build and maintain strong partnerships with hospitals, doctors, and patients to drive growth and deliver seamless healthcare services. Known for a solution-oriented approach, strong communication skills, and a deep understanding of the healthcare ecosystem. Actively seeking a dynamic role in healthcare business development to contribute to impactful and patient-centric outcomes.
Overview
2
2
years of professional experience
Work History
Executive - Offline Business
Hexa Health
Gurugram
08.2024 - 06.2025
- Drove the B2B sales by identifying, approaching, and onboarding surgeons and general physicians across hospitals and clinics to expand HexaHealth’s medical partner network.
- Conducted detailed onboarding sessions to educate medical professionals about HexaHealth's services and processes.
- Built strong professional relationships with doctors to promote collaboration and increase patient referrals through the HexaHealth platform.
- Provided ongoing support to partner doctors to resolve queries, enhance engagement, and boost referral volume.
- Coordinated closely with internal teams to integrate new doctors into the platform, and ensure operational readiness.
- Maintained detailed records of outreach, conversions, and partnership performance.
- Led end-to-end coordination of surgical cases — from patient referral and consultation to treatment planning, hospital admission, surgery, and discharge.
PATIENT RELATIONS EXECUTIVE
Vaidam Health Pvt Ltd.
Gurugram
01.2024 - 06.2024
- Single-handedly managed patient queries coming in from the NCR region and contributed to boosting company revenue in tough times.
- Demonstrated exceptional communication abilities through effective interaction with patients, families, and healthcare professionals to resolve concerns and facilitate positive outcomes.
- Managed and resolved conflicts with empathy, active listening, and problem-solving techniques, leading to improved patient satisfaction and retention.
- Analyzed patient feedback to identify trends, areas for improvement, and opportunities to enhance service delivery and patient outcomes.
- Strong understanding of healthcare regulations and organizational policies related to patient relations, ensuring adherence to ethical standards and confidentiality requirements.
PATIENT COORDINATOR
Babysure Global
Gurugram
04.2023 - 01.2024
- Coordinated and managed patient scheduling, ensuring optimal use of healthcare resources and minimizing wait times.
- Developed and maintained effective communication channels with patients, addressing inquiries and providing timely updates on appointments and treatments.
- Conducted comprehensive patient assessments, identifying individual needs and facilitating appropriate referrals to specialists or support services.
- Conducted patient education programs on treatment procedures, increasing patient understanding and compliance with treatment plans.
Education
Some College (No Degree) - MBA (Healthcare And Hospital Management)
D Y Patil University, Navi Mumbai
01-2024
Some College (No Degree) - Bachelor of Dental Surgery
Dr. Harvansh Singh Institute of Medical Sciences
03-2021
Skills
- B2B Sales and Partner Onboarding
- Doctor relationship management
- Patient Journey Management
- CRM Tools
- Payout and financial coordination
- Lead Generation & Conversion
- Cross-functional Team Collaboration
- Reporting and data management (Excel, Google Sheets)
- Problem Solving and Decision Making
- Empathy and Patient-Centric Approach
Languages
- English
- Hindi
Timeline
Executive - Offline Business
Hexa Health
08.2024 - 06.2025
PATIENT RELATIONS EXECUTIVE
Vaidam Health Pvt Ltd.
01.2024 - 06.2024
PATIENT COORDINATOR
Babysure Global
04.2023 - 01.2024
Some College (No Degree) - MBA (Healthcare And Hospital Management)
D Y Patil University, Navi Mumbai
Some College (No Degree) - Bachelor of Dental Surgery
Dr. Harvansh Singh Institute of Medical Sciences
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