SIVA PRASAD PONNAPALLI
IT Manager
Hyderabad
Summary
Over 23 years of experience in IT Infrastructure Operations, demonstrating leadership and optimizing infrastructure performance. Proven success in delivering large-scale projects. Expertise in IT Infrastructure Management, Data Center Operations, and Cloud Technologies. Skilled in leading and motivating teams to achieve strategic objectives. Strong command of Azure, ITSM solutions, and proactive vendor management. Drive innovation, improve operational efficiency, and achieve business goals.
Overview
25
25
years of professional experience
3
3
Certifications
3
3
Languages
4
4
years of post-secondary education
Work History
Senior Analyst
DXC Technology
08.2009 - Current
- Leading and managing the Infrastructure, Applications & End User Services team, overseeing infrastructure services and ensuring high availability and performance
- Led and managed the Infrastructure & End User Services team at DXC Technology, ensuring the seamless delivery of IT services
- Successfully built and motivated high-performing delivery teams, incorporating both in-house and third-party development resources
- Cultivated a strong sense of ownership and a business development mindset within the organization
- Provided mentorship and coaching to team members, contributing to their professional growth
- Oversaw the management of essential infrastructure services
- Collaborated effectively with other departments to streamline crossfunctional workflows
- Developed comprehensive infrastructure plans to meet dynamic business demands
- Continuously monitored and evaluated IT infrastructure performance
- Managed the communication of service delivery activities, ensuring transparency
- Evaluated vendor relationships and performance, negotiating contracts
- Maintained strict compliance with IT policies, procedures, and industry standards
- KEY ACHIEVEMENTS
- Network Speed Improvement: Enhanced network speed by 44% through the implementation of SolarWinds network performance monitor
- Cost Reduction and Vendor Management: Negotiated vendor contracts achieving a 15% cost reduction while maintaining service availability
- Project Delivery Speed and Defects Reduction: Implemented Agile methodologies, leading to a 24% increase in project delivery speed and a 16% reduction in defects
Assistant Manager
GENPACT
08.2004 - 07.2009
- Overseeing the day-to-day operations of the data center, including infrastructure management, team leadership, incident resolution, and service delivery
- Oversaw daily operations of the data center, ensuring reliable and efficient delivery of IT services
- Managed operational planning, budgeting, and resource allocation for the data center
- Led recruitment, hiring, and onboarding of new team members
- Developed and implemented comprehensive training programs
- Oversaw the ticketing system, ensuring timely resolution of incidents
- Monitored key performance indicators (KPIs) and service level agreements (SLAs)
- Prepared and presented reports to senior management about data center operations
- Collaborated closely with cross-functional teams to ensure seamless IT service delivery
- Played a key role in implementing and managing Windows NT/2000/2003 servers and Active Directory
- Managed Active Directory users and access permissions
IT Support Engineer
IVY COMPTECH P LTD
01.2004 - 08.2004
- Provided technical support and maintenance for Windows servers, supporting end-users, and resolving technical issues
- Provided technical support and maintenance for Windows NT, 2000, and 2003 servers
- Managed and administered Active Directory, including user accounts and access permissions
- Demonstrated expertise in Active Directory, WINS, and DNS management
- Managed and administered IIS servers, deploying and configuring web applications
- Deployed and managed a large-scale Citrix environment, providing remote access solutions
Network Engineer
Shell ITES
05.2001 - 12.2003
- Managing and maintaining Windows servers and Active Directory, providing technical support, and enhancing network performance and security
- Provided technical support and maintenance for Windows NT and 2000 servers
- Managed and administered Active Directory, including user accounts, groups, and permissions
- Demonstrated proficiency in DNS and WINS management
- Managed and administered IIS servers, deploying web services
- Managed and maintained a Citrix farm, providing remote access solutions
Network Engineer
Olive Software P Ltd
11.1999 - 01.2001
- Providing 24/7 support for the data center environment, ensuring high availability and optimal performance
- Provided round-the-clock support for the data center environment
- Installed, configured, and maintained IIS servers, ensuring stability and performance
- Built and configured servers, ensuring their stability, security, and performance
- Managed and maintained DHCP and DNS servers
- Deployed, configured, and managed Trend Antivirus servers
Education
High School Diploma -
Govt Institute of Electronics
Secunderabad, India 10.1991 - 05.1995
Skills
Active Directory configuration expertise
Accomplishments
- Collaborated with team of 5 in enhancing NETWORK SPEED
- Increased network speed by 44% by introducing Solarwinds Network performance monitor
- Achieved 100% result by completing the task with 100% accuracy , efficiency and no downtime
- Supervised team of 5 staff members.
- Collaborated with team of 10 in migrating to Aure Cloud
- Migrated100+ on-premises servers to Microsoft Azure Cloud platform, resulting in a 40% increase in system reliability
- Achieved 100% result by completing the task with 100% accuracy , efficiency and no downtime
Certification
Microsoft certified systems Engineer
Playing Cricket, Chess
I play cricket and Chess
Timeline
Senior Analyst
DXC Technology
08.2009 - Current
ITIL Foundation V3
05-2008
Citrix Certified Associate
04-2008
Assistant Manager
GENPACT
08.2004 - 07.2009
Microsoft certified systems Engineer
05-2004
IT Support Engineer
IVY COMPTECH P LTD
01.2004 - 08.2004
Network Engineer
Shell ITES
05.2001 - 12.2003
Network Engineer
Olive Software P Ltd
11.1999 - 01.2001
High School Diploma -
Govt Institute of Electronics
10.1991 - 05.1995
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