Sivaranjini V
Data Analyst
Iyyapanthangal
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Data Analyst
Waycool Foods & Products Pvt Ltd
Chenn
03.2021 - Current
- Managed MIS team of 4 members and provided periodic data insights and presentations to top management for taking informed business decisions.
- Produced monthly reports using advanced Excel spreadsheet functions and designed & created meaningful data visualizations to report and communicate insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Participated in requirements meetings to understand business needs.
- Tested data prediction algorithms based on historical data.
- Collaborated with cross-functional teams to develop and implement data-driven solutions to business challenges.
- Built data models and maps to generate meaningful insights from customer data, successfully boosting sales by 12%
- Conducted exploratory data analysis to uncover meaningful patterns that led to a 26% increase in customer engagement.
- Predicted customer behaviour to personalize marketing strategies, contributing to a 17% increase in reconversion.
- Predicted the customer buying pattern to perform the Market Basket Analysis and increase the upselling and cross selling opportunities by 30%.
- Conducted RFM analysis, Customer Churn Analysis, Product Analysis, Margin Analysis, Beat Densification Analysis, and other sales related analysis using machine learning on a regular interval to understand the sales better and provide the meaningful insights to the stakeholders to boost up the sales.
Subject Matter Expert
Barclays Pvt Ltd
Che
03.2016 - 09.2020
- Handling a team of 25+ members along with the Manager who are involved in
- Resolving processor’s Query in assisting Customer’s complaint.
- Generating reports which is required to analysis the flow of the process.
- Responsible for process review and constant improvement on the operation procedure to improve the customer experience.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Ensure all works are completed within the standard TAT stipulated within the SLA.
- Handling a Quality team and framing action plans based on errors.
- Conducting process calibration meeting with operation teams.
- Involved in broadcasting of information to Team Members, Team Huddles & drive the mentoring initiatives to increase knowledge and subsequent productivity.
- Providing process training to the new training batches.
Process Analyst
Accenture Pvt Ltd
Chennai
07.2013 - 07.2014
- Analyzing the customer’s Insurance Exchange applications and enrolling them into the systems.
- Validating the customers insurance choice and providing the insurance policy based on their needs and affordability status.
- Sending response letters regarding their insurance directly to the customer.
- Decision making on customers’ insurance is based on the terms and conditions of HIX and needs to either cancel the insurance or exchange the policy.
- Enrolling the application into the system.
Education
Diploma - Data Analytics in Business
IIT – Indian Institute of Technology Madras
Chennai 09.2022 - 05.2023
Bachelor of Computer Applications - Computer Science
Christ College of Arts & Science
Chennai 06.2010 - 06.2013
HSC -
St. Raphael's Girls Higher Secondary School
Chennai 06.2008 - 05.2010
Skills
Advanced Excel, Power Query
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma - Data Analytics in Business
IIT – Indian Institute of Technology Madras
09.2022 - 05.2023
Data Analyst
Waycool Foods & Products Pvt Ltd
03.2021 - Current
Subject Matter Expert
Barclays Pvt Ltd
03.2016 - 09.2020
Process Analyst
Accenture Pvt Ltd
07.2013 - 07.2014
Bachelor of Computer Applications - Computer Science
Christ College of Arts & Science
06.2010 - 06.2013
HSC -
St. Raphael's Girls Higher Secondary School
06.2008 - 05.2010
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