Sneha Singh
Process Associate
Noida
Summary
Customer-oriented Seller Support Associate with 2 years of experience as liaison between large organizations and business partners. Collaborative strategist, identifying deficiencies in platform offerings and providing support for resolution. Supportive representative, assisting vendors with brand placement and advertising strategies.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Process Associate
RiseOTB
Noida
04.2022 - Current
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Provided seller support on refunds, posted feedback and policy changes.
Catalog Associate
Indiamart
Noida
12.2021 - 02.2022
- Researched and recorded origins, provenance and historical significance of archival materials.
- Directed 10 volunteers and employees engaged in cataloging, designing exhibits and recording artifacts.
- Increased attendance by 25% through effective social media management.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
Education
BBA - Supply Chain Management
Integral University
Lucknow 05.2019 - 06.2022
High School Diploma -
Sir Padampat Singhania Education Center
Kanpur 04.2017 - 04.2019
Skills
MS Office
Training and Development
Problem-Solving
Critical Thinking
Dependable and Responsible
Analytical and Critical Thinking
Organization and Time Management
Certification
E-commerce and M-Commerce
Timeline
Digital Media Marketing
06-2022
Process Associate
RiseOTB
04.2022 - Current
Catalog Associate
Indiamart
12.2021 - 02.2022
E-commerce and M-Commerce
10-2021
BBA - Supply Chain Management
Integral University
05.2019 - 06.2022
High School Diploma -
Sir Padampat Singhania Education Center
04.2017 - 04.2019