S. Nitin Kumar
Consumer durable service industry
Summary
Versatile Senior Manager specializing in Consumer Durable service industry driving service delivery and business by planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
18
18
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Manager
IFB industries Ltd.
04.2023 - Current
- Working as a Regional business head of south driving AMC, EXT WTY and Essentials business
- Driving AMC and EXT WTY business across South region
- Driving a total business turnover of 150+ Cr from both AMC, Ext WTY and Essentials business from South
- Driving 40% conversion of WTY to AMC & 65% conversion of AMC to AMC
- Ensuring spare consumption per call is maintained less than 500/- Rs
- Identifying loss making AMC and working with those franchise to improve the business
- Driving Repeat sales of Essentials through regular follow ups
- Driving for 20% detergent hit rate on total population
- Network planning across south branches to increase business
- Identifying low productivity engg and planning soft skill training.
Industrial Service head
IFB industries Ltd.
08.2019 - 03.2023
- Worked as Industrial Service head driving Service Delivery and Business in both the verticals of Commercial appliances (IFB & Ramsons)
- Setting up of service team across branches – PAN India
- Setting up service process and policies as per IFB standards
- Planning spare inventory across branches for the new vertical for faster service
- Training for the service team on the new commercial segment
- Driving service delivery and customer satisfaction
- Driving AMC, Essentials and Spares business
- Working with factory team and sharing quality inputs from field
- Introducing Auto chemical dozing machines.
Regional Service manager
IFB industries Ltd.
04.2017 - 07.2019
- Worked as Regional Service manager of IFB EAST REGION handling 5 states with a team of 5 BSM and 18 Executives
- Strategic planning for executive of Service business
- Improve service delivery and customer satisfaction with new initiatives
- Network expansion planning and appointment of new service centre
- Team building – Ensuring right people appointment for right profile
- Quality feedback to factory to improve the product quality
- Business development from alternative channels
- Deliverance and achievement of regional targets
- Reviewing franchise and individuals on monthly basis.
Branch Service Manager - TN
IFB industries Ltd.
07.2013 - 03.2017
- Worked as Branch service manager of IFB TN and Pondicherry handling a team of 13 Service Executive and 42 Service centre
- TN was the highest call volume and Business generating branch of the country contributing 30% of the Total company service turnover.
Branch Service Manager - KAR
IFB industries Ltd.
12.2009 - 06.2013
- Worked as Branch Service Manager of IFB Karnataka branch heading a team of 8 Service Executives with 31 Service Franchise.
Technical trainer
IFB industries Ltd.
11.2006 - 11.2009
- Worked as Technical trainer for IFB Tamil Nadu and Pondicherry branch providing technical and soft skill training on all domestic products for all the franchise SA and CSR.
Education
B.E., First Class - Mechanical Engineering
M.N.M Jain Engineering college (Affiliated to Anna University)
Skills
Market Analysis
Certification
I hereby certify that all the information provided above is correct and complete to my knowledge
Accomplishments
- Managed to close the FY 2023 – 24 with highest ever AMC & EXT WTY numbers of 2L with a total collection of 69 CR
- EAST region has managed to achieve 100% of the Cash profit budget for the 1st time in the last 10 years. Reported a profit of 2 Cr. Was ranked as the number 1 RSM in the FY 2017 – 18 with a promotion of Senior Manager.
- Best branch Service Manager and Best Branch - Karnataka award for 2 consecutive years 2011 -12 and 2012- 2013.
- TN was ranked in top position for 2 consecutive years 2015-16 & 2016 -17 achieving the highest ever cash profit of 15 Crore.
- Taking new initiatives like appointment of business franchise, Branding for all service Centre, Audit policies across franchise to reduce consumption.
Current Designation
Senior Manager
Current Profile
Working as a Regional business head of south driving AMC, EXT WTY and Essentials business.
Certification Place
Chennai
Personal Information
- Total Experience: 17.5 years
- Father's Name: H. Sohan Raj
- Date of Birth: 11/21/84
Timeline
Senior Manager
IFB industries Ltd.
04.2023 - Current
Industrial Service head
IFB industries Ltd.
08.2019 - 03.2023
Regional Service manager
IFB industries Ltd.
04.2017 - 07.2019
Branch Service Manager - TN
IFB industries Ltd.
07.2013 - 03.2017
Branch Service Manager - KAR
IFB industries Ltd.
12.2009 - 06.2013
Technical trainer
IFB industries Ltd.
11.2006 - 11.2009
B.E., First Class - Mechanical Engineering
M.N.M Jain Engineering college (Affiliated to Anna University)
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