Sonal Anavkar
Kalyan
Overview
9
9
years of professional experience
Work History
Technical Support Executive
TEAMLEASE SERVICES PVT LTD
Mumbai
11.2017 - 02.2019
- Provided technical support to customers via phone, email and online chat for MATM product.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Conducted remote sessions using remote access tools like LogMeIn and Teamviewer to investigate system errors.
- Monitoring of all the AEPS and Card + pin base transactions via database queries & company reports and Escalation to NPCI, OEMs, FSS, Issuer Bank for transaction issue.
- Need to respond regarding queries via emails to Agents, District Co-coordinator, Cluster Head, State Manager and Business Correspondence tickets within defined SLAs.
- Communicate and collaborate with all team members keeping the team informed (resolution of ongoing Issues and sharing information Consulting, testing device hardware related issue
- and coordinated with Vendor for device repair and status.
Assistant System Engineer
BITS Computers
04.2016 - 12.2016
- Troubleshooting system and network problems and diagnosing, co-ordinate with vendors for support, replacing parts as required.
Help Desk Engineer
Shantai Enterprises
07.2015 - 02.2016
- System and Application Software Installation
Help Desk Engineer
Dr D Y Patil Medical College& Hospital
Pune
06.2014 - 06.2015
- Providing IT Support to all the departments of College.
Hostess
Sayaji Hotel
Pune
08.2010 - 02.2011
- Administration of Hotel including handling reservations and bookings
Education
Computer Hardware And Networking Institute -
Jetking
Pune03-2013
Aviation And Hospitality -
Frankfinn Institute
Pune07-2010
SSC -
SSC MaharashtraBoard
01.2007
HSC -
Maharashtra Board
Skills
- Application support
- Network configuration
- Software Installation
- Technical Troubleshooting
- Operating systems
- Remote Support
- Troubleshooting
- Customer Relationship Management (CRM)
Accomplishments
Appreciated by General Manager for receiving positive feedback from guest for excellent service
Affiliations
- Reading Books
- Photography
- Trading
Timeline
Technical Support Executive
TEAMLEASE SERVICES PVT LTD
11.2017 - 02.2019
Assistant System Engineer
BITS Computers
04.2016 - 12.2016
Help Desk Engineer
Shantai Enterprises
07.2015 - 02.2016
Help Desk Engineer
Dr D Y Patil Medical College& Hospital
06.2014 - 06.2015
Hostess
Sayaji Hotel
08.2010 - 02.2011
Computer Hardware And Networking Institute -
Jetking
Aviation And Hospitality -
Frankfinn Institute
SSC -
SSC MaharashtraBoard
HSC -
Maharashtra Board
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