Sonali Sinha
Bangalore
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at completing administrative and customer service tasks with minimal oversight. Friendly, outgoing and quality-minded professional offering of clerical experience.
Overview
3
3
years of post-secondary education
Work History
Customer Support Executive
Eureka Outsourcing Solutions
1 2020 - 2 2021
- Listened to customers' questions and concerns to provide answers or responses
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Promptly responded to inquiries and requests from prospective customers
- Responded proactively and positively to rapid change
- Maintained up-to-date knowledge of product and service changes.
JR Assistant - OPS
Narayana Mazumdar Shaw Medical Centre
03.2021 - 07.202
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Cultivated interpersonal skills by building positive relationships with others
- Proven ability to learn quickly and adapt to new situations
- Provided professional services and support in a dynamic work environment
- Delivered services to customer locations within specific time-frames
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked well in a team setting, providing support and guidance
- Identified issues, analyzed information and provided solutions to problems.
Education
B.COM -
Assam University
Silchar, Assam 01.2013 - 04.2014
Higher Secondary - undefined
Women’s College Silchar
Silchar, Assam 01.2011 - 04.2012
Skills
- Active Listening
- Problem-Solving
- Attention to Detail
- Self-Motivated
- Flexible and Adaptable
- Interpersonal Communication
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position Ready to help team achieve company goals
Timeline
JR Assistant - OPS
Narayana Mazumdar Shaw Medical Centre
03.2021 - 07.202
B.COM -
Assam University
01.2013 - 04.2014
Higher Secondary - undefined
Women’s College Silchar
01.2011 - 04.2012
Customer Support Executive
Eureka Outsourcing Solutions
1 2020 - 2 2021
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