Soniya Kanojia
Lead Cabin Attendant
Mumbai
Summary
To add to the growth of your organization, and to work with sincere dedication. Approachable team member with a rich customer service background. Responds to time-critical events and adhere to established health and safety procedures. Exudes confidence with a calm, collected demeanour.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Lead Cabin Attendant
Interglobe Aviation Limted
06.2018 - Current
- Ensure Strict Adherence to Company grooming Standards
- Ensure that the company image and value systems are upheld at all times
- Ensuring that passengers follow safety procedures correctly in emergency situations
- Always be alert with respect to suspicious objects on board and abnormal passenger behavior
- Establish effective coordination with other object cockpit crew & all ground staff Ensure all flight documents like passenger Manifest, load &trim Sheet are received
- Attended pre-departure briefings, collaborating with constantly changing teams.
- Made safety announcements and demonstrated emergency procedures.
- Supported and directed passengers during emergencies and administered first aid.
Customer Service Executive
HDFC ERGO Insurance company
05.2016 - 05.2018
- Followed company regulations, policies and processes.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Added value to customer purchases by upselling additional products and services.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Kept strong knowledge of product range details to efficiently answer customer questions.
- Answered customer queries on new products, services and sales offers to increase sales.
Counselor
Toppr.com
03.2015 - 04.2016
- Conducted counselling using a wide range of methods, including face-to-face, phone, live chat and Zoom.
- Encouraged clients to become open and talk about their feelings using motivation, empathy and support.
- Created counselling and recovery plans for clients based on difficulties and goals required.
- Conducted client consultations before counselling to determine issues requiring assistance and make action plans based on these.
Team Leader
SME Services Pvt Ltd
01.2012 - 02.2015
- Delivered quality service with friendly and professional demeanour.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Loan Sales Executive
Ascon Sales & Services
12.2009 - 12.2011
- Drafted detailed credit papers, with comprehensive financial records and risk analysis data.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Interviewed individuals to collect missing details for applications.
- Analysed client records to assess financial viability of lending applications.
- Determined approval or disapproval based on accepted risk profiles.
- Submitted credit and loan applications to underwriters for verification and recommendations.
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
Education
HSC - Arts
Ramniranjan Jhunjhunwala College
Mumbai, MHSSC - General
Shree Siddhi Vinaygar English High School
Mumbai, MHSkills
Basic Computer
MS-CIT
Problem-solving
Communication skills
Multitasking
Highly motivated
Quick learner
Positive attitude
Google Workspace
Team Management
Additional Information
- DOB: 12/12/1991
- Language: English, Hindi, Marathi
- Marital Status: Married/ Separated
- Religion: Hindu
- Nationality: Indian
Hobbies
Cooking, Dancing, Listening Music, Travelling,
Timeline
Lead Cabin Attendant
Interglobe Aviation Limted
06.2018 - Current
Customer Service Executive
HDFC ERGO Insurance company
05.2016 - 05.2018
Counselor
Toppr.com
03.2015 - 04.2016
Team Leader
SME Services Pvt Ltd
01.2012 - 02.2015
Loan Sales Executive
Ascon Sales & Services
12.2009 - 12.2011
HSC - Arts
Ramniranjan Jhunjhunwala College
SSC - General
Shree Siddhi Vinaygar English High School