Soumya Rai
PRODUCT MANAGER
Bengaluru,KA
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Product Manager
Salesforce
09.2024 - Current
- Responsible for designing and driving programs that positively impact end user adoption and evangelizing the needs of the ecosystem to key salesforce stakeholders.
- Collaborate with various functions to ensure that we have the right documentation, the right enablement content (Guided setups, trial orgs), drive enablement sessions.
EMEA D2C architect
Loreal
08.2021 - Current
- Work with the Build and run team to co-ordinate new feature and site releases
- Responsible for EMEA Delivery and governance quality
- Work with third parties like bazaarvoice, Adyen, SAP to ensure proper integration standards are followed.
EMEA IT/e-commerce Project Manager(salesforce)
Shiseido
10.2018 - 07.2021
- As a Solutions Architect
- Working as part of the EMEA IT team to put in place ecommerce sites for all of the brands. (Nars already live in 7 countries in EU, plans for Shiseido, laura Mercier etc..)
- Responsible for the salesforce commerce cloud architecture and governance for EMEA.
- As a Technical project manager
- Responsible for the release process
- Determining new functionalities and work on how to implement the same.
- Help with prioritization within a Sprint cycle.
Group IT Project Manager (Hybris)
Group Rexel (HQ)
06.2015 - 09.2018
- Group IT Project manager directly reporting to the Group IT Director. Tasked with direct supervision of Operations, release and IT support teams all working in Agile
- As a Release manager:
- Work with the build team to ensure timely delivery of the new package into production
- Work on chronograms to ensure smooth operation during a release.
- Liaise with all the 3rd parties and vendors to ensure in sync deployment.
- As a Production Incident manager:
- Ensure each incident follows a dedicated process (blocker Vs major/minor).
- Ensure Appropriate escalation matrix is followed in case of any crisis in production (blocker incidents).
- Train 3rd parties and venders on the crisis and incident process.
- Asses/judge the business criticality of production incident in-order to keep the business informed when necessary.
- Be the key contact for countries (clients)
- As a Run manager:
- Manage a team of 7-8 resources (offshore and onsite)
- Provide day to day support to the clients.
- Ensure smooth running of the production platform (13 countries)
- Have a technical understanding of the system to ensure appropriate analysis is shared with the clients
Assistant systems engineer (IT Consultant)
Tata Consultancy services
03.2013 - 08.2014
- Worked on a software code that was already developed, for the first 4 months. Main work was to enhance the code for better performance. Reduced code redundancy by 8%
- Worked as a consultant for the remainder of my period. Responsible for end to end project management (interacting with client on their requirements, implementing/testing the solutions and Final delivery). Worked with an average of 10 requests from clients from the EMEA region on a weekly basis.
Education
Masters - international management, Grande Ecole major in marketing
Audencia Nantes School of Management
08.2014 - 05.2015
Bachelor of engineering - Electronics and Communication
St. Joseph’s engineering college
01.2008 - 01.2012
Skills
Product lifecycle management
Certification
ITIL Foundation certificate, 12/16 - Present
Timeline
Product Manager
Salesforce
09.2024 - Current
EMEA D2C architect
Loreal
08.2021 - Current
EMEA IT/e-commerce Project Manager(salesforce)
Shiseido
10.2018 - 07.2021
Group IT Project Manager (Hybris)
Group Rexel (HQ)
06.2015 - 09.2018
Masters - international management, Grande Ecole major in marketing
Audencia Nantes School of Management
08.2014 - 05.2015
Assistant systems engineer (IT Consultant)
Tata Consultancy services
03.2013 - 08.2014
Bachelor of engineering - Electronics and Communication
St. Joseph’s engineering college
01.2008 - 01.2012
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