Soumya Rai
PRODUCT MANAGER
Bengaluru,KA
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Product Manager
Salesforce
09.2024 - Current
- Responsible for designing and driving programs that positively impact end user adoption and evangelizing the needs of the ecosystem to key salesforce stakeholders.
- Collaborate with various functions to ensure that we have the right documentation, the right enablement content (Guided setups, trial orgs), drive enablement sessions.
EMEA D2C architect
Loreal
08.2021 - Current
- Work with the Build and run team to co-ordinate new feature and site releases
- Responsible for EMEA Delivery and governance quality
- Work with third parties like bazaarvoice, Adyen, SAP to ensure proper integration standards are followed.
EMEA IT/e-commerce Project Manager(salesforce)
Shiseido
10.2018 - 07.2021
- As a Solutions Architect
- Working as part of the EMEA IT team to put in place ecommerce sites for all of the brands. (Nars already live in 7 countries in EU, plans for Shiseido, laura Mercier etc..)
- Responsible for the salesforce commerce cloud architecture and governance for EMEA.
- As a Technical project manager
- Responsible for the release process
- Determining new functionalities and work on how to implement the same.
- Help with prioritization within a Sprint cycle.
Group IT Project Manager (Hybris)
Group Rexel (HQ)
06.2015 - 09.2018
- Group IT Project manager directly reporting to the Group IT Director. Tasked with direct supervision of Operations, release and IT support teams all working in Agile
- As a Release manager:
- Work with the build team to ensure timely delivery of the new package into production
- Work on chronograms to ensure smooth operation during a release.
- Liaise with all the 3rd parties and vendors to ensure in sync deployment.
- As a Production Incident manager:
- Ensure each incident follows a dedicated process (blocker Vs major/minor).
- Ensure Appropriate escalation matrix is followed in case of any crisis in production (blocker incidents).
- Train 3rd parties and venders on the crisis and incident process.
- Asses/judge the business criticality of production incident in-order to keep the business informed when necessary.
- Be the key contact for countries (clients)
- As a Run manager:
- Manage a team of 7-8 resources (offshore and onsite)
- Provide day to day support to the clients.
- Ensure smooth running of the production platform (13 countries)
- Have a technical understanding of the system to ensure appropriate analysis is shared with the clients
Assistant systems engineer (IT Consultant)
Tata Consultancy services
03.2013 - 08.2014
- Worked on a software code that was already developed, for the first 4 months. Main work was to enhance the code for better performance. Reduced code redundancy by 8%
- Worked as a consultant for the remainder of my period. Responsible for end to end project management (interacting with client on their requirements, implementing/testing the solutions and Final delivery). Worked with an average of 10 requests from clients from the EMEA region on a weekly basis.
Education
Masters - international management, Grande Ecole major in marketing
Audencia Nantes School of Management
08.2014 - 05.2015
Bachelor of engineering - Electronics and Communication
St. Joseph’s engineering college
01.2008 - 01.2012
Skills
Product lifecycle management
Product development
Project planning
Roadmap development
Teamwork and collaboration
End to end feature delivery
Prioritization and execution
Vendor management
Stakeholder management
Certification
ITIL Foundation certificate, 12/16 - Present
Timeline
Product Manager
Salesforce
09.2024 - Current
EMEA D2C architect
Loreal
08.2021 - Current
EMEA IT/e-commerce Project Manager(salesforce)
Shiseido
10.2018 - 07.2021
Group IT Project Manager (Hybris)
Group Rexel (HQ)
06.2015 - 09.2018
Masters - international management, Grande Ecole major in marketing
Audencia Nantes School of Management
08.2014 - 05.2015
Assistant systems engineer (IT Consultant)
Tata Consultancy services
03.2013 - 08.2014
Bachelor of engineering - Electronics and Communication
St. Joseph’s engineering college
01.2008 - 01.2012