Soumya Subhrangini Mohapatra
Bengaluru
Summary
A results-oriented banking professional with over 8 years of experience in retail banking, relationship management, and team leadership. Proven experience in sales strategy, cross-selling financial products such as insurance and mutual funds, and leading high-performing teams to achieve sales targets. Strong customer service, auditing, and compliance experience, as well as outstanding communication and analytical abilities. Capable of creating revenue growth, assuring customer satisfaction, and maintaining operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Team Manager (Deputy Manager)
HDFC Bank
05.2023 - 03.2025
- Managed a team of 12 members, each responsible for a portfolio of approximately 1,200 customers.
- Oversaw and drove the sales and service of multiple financial products including: Retail products, Liability products (savings, current accounts, deposits) and Insurance and SLL (Secured Loan Lending).
- Ensured customer satisfaction by effectively handling complaints, escalations, and resolving service issues.
- Led review meetings to assess team performance, identify gaps, and implement strategies to boost sales.
- Actively contributed to team training, motivation, and goal setting to meet and exceed business targets.
- Managed daily operations and ensured compliance with banking regulations.
- Oversaw transaction processing and resolved customer inquiries promptly.
Relationship Officer
Mashreq Bank
03.2021 - 02.2023
- Effective communication and interpersonal skills including strong negotiation and proficiency at public speaking.
- Attention to detail and problem solver.
- Time Management, Leadership abilities and adaptable.
- Due diligence, KYC documentation, AML.
- Capable of meeting sales deadlines and exceeding targets.
- Technical skills: MS Office Suite and CRM.
Team Leader
Teleperformance, Axis Digital Circle
03.2017 - 02.2020
Digital Relationship Manager
Teleperformance, Axis Digital Circle
02.2016 - 03.2017
- Led a team of Digital Relationship Managers supporting Axis Bank's retail banking customers.
- Managed portfolio of Axis Bank customers and handled daily workflow management.
- Cross-sold financial products including savings accounts, term deposits, credit cards, and personal loans.
- Successfully contributed to revenue generation by consistently exceeding monthly product penetration and sales goals.
- Promoted from Digital Relationship Manager in recognition of high performance and leadership potential.
Education
BACHELOR OF TECHNOLOGY - CHEMICAL ENGINEERING
BPUT- CV RAMAN COLLEGE OF ENGINEERING
Bengaluru, IndiaSkills
- Sales strategy
- Cross-selling financial products
- Customer service
- Auditing
- Compliance
- Communication
- Analytical abilities
- Team leadership
Languages
- English
- Hindi
- Odia
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Team Manager (Deputy Manager)
HDFC Bank
05.2023 - 03.2025
Relationship Officer
Mashreq Bank
03.2021 - 02.2023
Team Leader
Teleperformance, Axis Digital Circle
03.2017 - 02.2020
Digital Relationship Manager
Teleperformance, Axis Digital Circle
02.2016 - 03.2017
BACHELOR OF TECHNOLOGY - CHEMICAL ENGINEERING
BPUT- CV RAMAN COLLEGE OF ENGINEERING