Football
Souradip Basu
Subject Matter Expert - Trust & Safety
Bangalore
Summary
Subject Matter Expert - Data I am confident in my abilities to produce quality and while I prepare for the worst, I do the work necessary to tilt the odds that the best will happen.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Subject Matter Expert
Cognizant Technology Solutions India Pvt. Ltd
Bangalore, Karnataka
06.2021 - Current
- Handle a team of QA , SPE and Process Executives in Risk and Payments Department.
- Maintain Quality and productivity targets assigned
- Ensure no cases miss Service Level Agreement
- Prepare Root Cause Analysis for the attributed errors and give feedback to the team
- Bridge gaps between QA and Executives by taking daily team huddles
- Prepare WBR,MBR and present to client , as well as process improvement
Senior Process Executive
Cognizant Technology Solutions Corporation
07.2019 - 06.2021
- Efficiently Process predefined number of Google Cloud API transactions as assigned with highest level of accuracy as agreed upon by the client Provide highest level of customer satisfaction Conduct Quality Audits for Team and provide feedback Create and present WBR & MBR with Client and other management Maintain Shrinkage,attrition tracker & other responsibility as an acting Team Lead.
Transaction Risk Investigator
Amazon Development Center India Pvt. Ltd
Bangalore, India
10.2017 - 07.2019
- Worked as an investigator in several work types of Amazon Pay (.IN) to identify frauds,MOs and other risk patterns.
- Current responsibilities include conducting enhanced due diligence on high risk merchants, to identify any compliance related risks including money laundering, terrorist financing and any other related frauds.
- Liaised with the stakeholders and contributed in the EDD MTurk SOP.
- Consistently met the performance targets.
- Maintaining Leave report for the team and sharing the same on weekly basis.
- Mentored EDD new hires on basic hygiene issues.
Education
MBA - General Management Programme ( E-GMP )
Indian Institute of Management Trichy
05.2021 - Current
B.Tech - Electronics & Communication Engineering
Jalpaiguri Government Engineering College
08.2013 - 08.2017
Skills
KYC
Accomplishments
- Tournament”Was a member of Anya Theatre under the guidance ofSri Bibhas Chakraborty and was a part of the famousplay “Falguni”.
- Former President of ROTARACT CLUB OF JALPAIGURIGOVERNMENT ENGINEERING COLLEGE.
- Technical Representative of the College at Techniche15 The Annual Techno Management Festival organizedby Indian Institute of Technology, Guwahati.
Interests
FIFA
Acting
Timeline
Subject Matter Expert
Cognizant Technology Solutions India Pvt. Ltd
06.2021 - Current
MBA - General Management Programme ( E-GMP )
Indian Institute of Management Trichy
05.2021 - Current
Senior Process Executive
Cognizant Technology Solutions Corporation
07.2019 - 06.2021
Transaction Risk Investigator
Amazon Development Center India Pvt. Ltd
10.2017 - 07.2019
B.Tech - Electronics & Communication Engineering
Jalpaiguri Government Engineering College
08.2013 - 08.2017
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