Branch Manager/Banking Operations/Customer Engagement/IT Support Specialist
Srinivas G. Kulkarni
VIPRA CO OPERATIVE BANK
Dharwad
15
Years of experience
Aspiration to work in a reputed concern. Contribute profitably to the company. Learn to enhance my expertise.
Work History
Branch Manager
2 Months- Complied with regulatory guidelines and requirements.
- Supervised staff performance, assigned responsibilities, and resolved workflow bottlenecks.
- Implemented procedures to improve branch efficiency, accuracy, and audit readiness.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Created financial dashboards to provide insights into key performance indicators.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Conducted financial due diligence on potential investments and acquisitions.
- Complied with established internal controls and policies.
Branch Manager
8 Years 6 Months- Led branch operations, ensuring smooth daily banking processes and service delivery.
IT Engineer
1 Month- Administered bank servers, networks, and endpoints to maintain stable daily operations.
- Resolved hardware, software, and connectivity issues for branch users and critical systems.
- Implemented user access controls and password policies to strengthen data security.
- Monitored backups, antivirus tools, and system health to prevent service interruptions.
- Updated operating systems and applications while minimizing disruption to banking workflows.
Travel Manager
11 Months- Company Overview: Travel Company
- Travel Company
Customer Service Executive
4 Months- Resolved complex customer inquiries across voice, email, and chat while maintaining consistent service quality.
- Coordinated issue escalation with internal teams to accelerate resolution and improve customer satisfaction.
- Monitored service queues and prioritized cases to support timely responses and workload balance.
- Documented customer interactions accurately in CRM systems to maintain complete case histories.
Customer Service Representative
1 Year 1 Month- Managed inbound customer inquiries, resolving billing, service, and account issues with accuracy.
- Escalated complex complaints to appropriate teams, ensuring timely follow-up and resolution.
- Documented interactions in CRM systems, maintaining complete and organized case records.
- Guided customers through product information, service procedures, and complaint-handling steps.
Customer Service Executive
10 Months- Sought ways to improve processes and services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Executive
2 Months- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Diploma in Information Science
GPA: 50%
Diploma in Hardware Technology
GPA: 78.84%
10th Std
GPA: 42.08%
Skills
Basics of Computer
C Language
C++ Programming Language
JAVA
Server Query Language (SQL)
Microsoft Certified System Engineering (MCSE)
A+ (Hardware)
N+ (Networking)
Cisco Certified Network Administrator (CCNA)
SAP S/4 HANA FI&CO
Accomplishments
- Aspiration to work in a reputed concern.
- Contribute profitably to the company.
- Learn to enhance my expertise.
Computerskills
- 1, Basics of Computer, S G Computer Education Dharwad
- 2, C Language, S G Computer Education Dharwad
- 3, C++ Programming Language, S G Computer Education Dharwad
- 4, JAVA, HCL Hubli
- 5, Server Query Language (SQL), ISCOT Dharwad
- 6, Microsoft Certified System Engineering (MCSE), Rooman Technologies Hubli
- 7, A+ (Hardware), Rooman Technologies Hubli
- 8, N+ (Networking), Rooman Technologies Hubli
- 9, Cisco Certified Network Administrator (CCNA), Rooman Technologies Hubli
- 10, SAP S/4 HANA FI&CO, Croma Campus Noida
Extracurricular Activities
Attended HCL Talent Hunt Examination
Projects
Inventory Tracking System, The Inventory Tracking System is about the share market, it shows the current status of the share market. It uses Server Query Language (SQL) as back end and .Net as Front end.
Personal Information
- Father's Name: Gururaj Kulkarni
- Date of Birth: 09/06/86
- Gender: Male
Timeline
Branch Manager
VIPRA CO OPERATIVE BANK
08.2026 - CurrentRead More
Branch Manager
Shri Chidambar Souhardha Patina Sahakari Bank
01.2018 - 07.2026Read More
IT Engineer
Shri Chidambar Souhardha Patina Sahakari Bank
12.2017 - 01.2018Read More
Travel Manager
Go On Holidays
06.2016 - 05.2017Read More
Customer Service Executive
Digicall Teleservices Private Limited
08.2014 - 12.2014Read More
Customer Service Representative
Falcon Telesourcing Private Limited
06.2013 - 07.2014Read More
Customer Service Executive
Digicall Teleservices Private Limited
07.2012 - 05.2013Read More
Customer Service Executive
Genisys Software
04.2012 - 06.2012Read More
St. Joseph’s High School
10th Std
Read More
S G Computer Education
Diploma in Hardware Technology
Read More
S.G.E.S Rural Polytechnic
Diploma in Information Science
Read More