Sruthi R. Nandan
Gurugram
Summary
Dynamic logistics professional with proven expertise in branch operations management at DTDC Express Ltd. Skilled in optimizing supply chain processes and enhancing customer service. Proficient in data analysis and effective communication, driving operational excellence and ensuring adherence to KPIs. Committed to fostering cross-functional collaboration and problem resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BRANCH HEAD
DTDC EXPRESS LTD
04.2025 - Current
- Oversaw in-bound and out-bound operations at branch, ensuring timely compliance with operational timelines.
- Coordinated all pickup and delivery operations for the branch.
- Maintained prescribed service levels for all DTDC products, including PTP and e-commerce shipments.
- Monitoring & ensuring timely arrival and departure of vehicles from the branch.
- Ensured branch adherence to standard operating procedures for all operational processes.
- Addressed customer inquiries at the branch, working closely with the help desk team.
SALES INTERN
SKYBRIDGE FREIGHT INDIA PVT. LTD.
07.2024 - 10.2024
- Acquired hands-on experience in air and ocean freight operations.
- Managed daily tasks including import/export documentation, and customer service.
- Conducted market research to identify potential clients and industry trends.
Education
MBA - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
NSB ACADEMY
BENGALURU01-2024
BBA - GENERAL
CHAUDHARY CHARAN SINGH UNIVERSITY
MEERUT01-2021
Skills
- Branch operations management
- Logistics & Supply Chain Operations
- Vendor Management
- Client relationship management
- Operational reporting
- Performance metrics
- Lean Six Sigma
- Microsoft Excel
- Incoterms 2020
- Cross-functional team collaboration
- Problem resolution
- Staff supervision
- Effective communication
Certification
• Lean Six Sigma Green Belt Certification, 06/01/24
• Certificate program on ports and shipping management offered in alliance with Indian Maritime University by NSB Academy, 03/01/24
• Master Trail Certificate (MIP) NSB Academy, 03/01/24
• Warehouse Management: Principles, Trends and Processes by Alison, 11/01/23
• Certificate program on ports and shipping management offered in alliance with Indian Maritime University by NSB Academy, 03/01/24
• Master Trail Certificate (MIP) NSB Academy, 03/01/24
• Warehouse Management: Principles, Trends and Processes by Alison, 11/01/23
Projects
- Supply Chain Management Towards Sustainability: A Case Study of Nike’s Practices, Analyzed Nike’s sustainable supply chain strategies, focusing on green logistics, ethical sourcing, circular economy, and carbon footprint reduction. Evaluated the role of sustainable procurement, eco-friendly materials, and CSR initiatives in achieving long-term environmental and economic goals.
- Compliance with International Regulations for Air Transportation of Dangerous Goods (DG): A Case Study of CargoQuest Pvt. Ltd., Examined international air cargo regulations for transporting hazardous materials, ensuring compliance with IATA Dangerous Goods Regulations (DGR), ICAO guidelines, and safety protocols. Assessed risk management, labeling, documentation, and packaging requirements to enhance operational safety.
Hobbies and Interests
- Interests: Theatre, Photography, Badminton.
- Achievements: Classical Bharatnatyam Dancer (5+ years); Oil paintings displayed at India Habitat Centre (2017).
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
BRANCH HEAD
DTDC EXPRESS LTD
04.2025 - Current
SALES INTERN
SKYBRIDGE FREIGHT INDIA PVT. LTD.
07.2024 - 10.2024
MBA - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
NSB ACADEMY
BBA - GENERAL
CHAUDHARY CHARAN SINGH UNIVERSITY