Subham Kumar Singh

• Managed and improved performance of city, driving growth in completed orders, total orders, fulfillment rates, active customers, new customers, and quality customers.
• Planned and executed the Annual Operating Plan (AOP) for the city, setting clear objectives and targets aligned with revenue growth, cost optimization, customer acquisition, and market expansion.
• Developed and implemented supply onboarding strategies, streamlining processes and driving supplier engagement and performance.
• Led and mentored a 20-member team for customer acquisition, ensuring achievement of targets through effective management and support.
• Planned and executed below-the-line (BTL) activities, resulting in increased customer acquisition, engagement, and market share.
• Supported successful launches of new product categories, providing market-related data, customer insights, and competitive intelligence for informed decision-making and effective category management.
• Conducted market mapping exercises to gain insights into demand and supply dynamics, facilitating informed decision-making and strategic planning.
• Built a high-performing team, fostering a culture of innovation, dignity, and enthusiasm, and providing training and development opportunities to enhance capabilities and drive results.

• Developed knowledge of company products and services to make suggestions according to customer needs.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Managing distributors and team leader of ITC FMCG sector.

Enhance Market shares of personal care products.

Managing Daily sales report of multiple distributors and Supplier.

Managing the retailers and distributors of Assigned Territory.

Working with Area sales Manager and Sales Executive.

Managing the warehouse and Intermediary Channel Relationship

• Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Managed customer expectations and helped navigate sales processes.
• Executed marketing plans to support new product launches and promotions.