Sudarshan Katkhade
wagholi,Pune
Summary
Results-driven Senior Relationship Manager known for productivity and efficiency in task completion. Skilled in client relationship management, strategic planning, and conflict resolution, ensuring seamless operations and customer satisfaction. Excel at communication, negotiation, and leadership, fostering positive client interactions and team development.
Overview
7
7
years of professional experience
Work History
Senior Relationship Manager
icici hfc
Kharadi, Pune
03.2025 - Current
- Managed team of sales representatives to achieve monthly targets.
- Conducted market research to identify potential customer segments.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Relationship Manager
HDFC BANK
Viman Nagar, Pune
03.2023 - 12.2024
- Cultivated strong client relationships through regular communication and personalized service.
- Addressed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Analyzed client portfolios to recommend suitable financial products and services.
- Facilitated account openings and documentation processes for new clients.
Sales Associate
suma soft pvt ltd
Viman nagar,pune
10.2021 - 03.2023
- Assisted customers in selecting products based on needs and preferences.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
proprty Caretaker
Zolo Stays property Solutions Pvt Ltd
Hinjewadi (Pune)
10.2018 - 03.2020
- Managed property maintenance schedules and ensured timely completion of tasks.
- Inspected properties regularly to identify maintenance issues and safety concerns.
- Trained new staff on property care procedures and customer service expectations.
- Handled complaints from tenants in a professional manner while resolving their concerns promptly.
Education
Bachelor of Science - Computer Science
Vivekanand Arts Sardar Dalip Singh Sci College
Sambhajinagar10-2015
Master of Arts - MCVC
Shri Mahesh Vidhyalaya
Shirur Tajband (Latur)02-2012
Skills
- Problem solving
- Team leadership
- Performance reporting
- Customer engagement
- Effective communication
- Negotiation skills
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Relationship Manager
icici hfc
03.2025 - Current
Relationship Manager
HDFC BANK
03.2023 - 12.2024
Sales Associate
suma soft pvt ltd
10.2021 - 03.2023
proprty Caretaker
Zolo Stays property Solutions Pvt Ltd
10.2018 - 03.2020
Bachelor of Science - Computer Science
Vivekanand Arts Sardar Dalip Singh Sci College
Master of Arts - MCVC
Shri Mahesh Vidhyalaya