SUGANDHA PARUA
Business Analyst
Bengaluru
Summary
Experienced Business System Analyst specializing in Third Party Risk Management software implementations on ServiceNow, with additional expertise in the banking and insurance sectors. Skilled in analyzing business processes and requirements for web-based applications within the banking, financial, and insurance industries. Demonstrated success in driving project delivery through effective collaboration with stakeholders. Adept at bridging the gap between technical teams and business stakeholders, ensuring seamless communication and alignment. Possesses strong analytical, problem-solving, and stakeholder management skills. Deep understanding of industry-specific regulations and best practices, leading to organizational growth and enhanced efficiency.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Business Analyst
ANZ Support Services- Bangalore Strategic Solution
Bangalore
11.2023 - Current
- Implemented Third-Party Risk Management (TPRM) modules within Service Now to streamline risk assessments and compliance monitoring
- Gather business requirements from stakeholders through workshops to support TPRM development for 16 Risk Domains
- Creating current and future process maps to understand change impacts and support the communication team
- Challenge existing procedures to drive efficiency and streamline processes
- Implement new technologies and own risk identification and mitigation
- Document, track, and drive remediation efforts within established timelines
- Interact periodically with stakeholders to monitor changes, performance, and service disruptions
- Enhance third-party risk reporting with data and industry standards
- Support the development of the TPRM framework and conduct compliance/risk assessments
- Elaborating backlog enhancements for the build and testing by writing Acceptance Criteria JIRA board stories
- Doing UAT testing to support the Testing team and ensure the correct build of the enhancement stories
- Writing scripts for UAT & BVT testing in Jira X-ray test
- Creating Knowledge Articles to support and guide the end users
- Analyzed user feedback and support trends to identify gaps in existing documentation, creating new articles to address these needs effectively.
Insurance Specialist
Niva Bupa
Bangalore
06.2023 - 11.2023
- Business requirements gathering from business users and stakeholders using JAD sessions, brainstorming sessions, focus groups and personal interviews
- Established financial forecasts for the given project by using already made scope of the system
- Developed a use case model using MS Visio
- Created a development plan for the overall project and prototypes
- Involved with creation of UML diagrams such as activity and sequence diagrams by using MS Visio
- Performed in depth data analysis identifying data issues in legacy system and worked with business to develop resolutions to those issues
- Created business requirements document and functional requirements document after gathering both functional and non-functional requirements as well as user stories
- Developed and executed test cases verifying data transfer quality
- Worked closely with the offshore development team.
Business Team Lead
Axis- Teleperformance
Kolkata
10.2021 - 01.2023
- Involved in requirement analysis for auto loan process applications
- Provided support to the technical team with their vendor company details to develop the end-to-end application
- Created BRD and FRD and validated the test cases designed by the QA team
- Validated the functional and non-functional requirements
- Developed and executed test cases verifying data transfer quality
- Handled the team and provided required guidance about the loan process.
Loan Servicing Specialist
Stashfin
New Delhi
11.2017 - 08.2021
- Interacted with business heads to finalize the Business Requirements for the application
- Performed the requirement analysis and documented the requirements using Rational Requisite Pro
- Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases
- Implemented Data Modeling standards, including element-naming conventions
- Used Agile Scrum model to execute the project/ worked as a scrum master as well
- Validating the test cases written by QA team
- Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing
- Conducting weekly and monthly meeting with all stakeholders to give the update on project progress.
Sales Representative
Intelenet Global Services
New Delhi
11.2016 - 09.2017
- Generated leads with assigned team and identified decision makers within targeted leads through calls
- Acted as an interface between clients and internal support team to ensure target fulfillment
- Responsible for client retention and key client revenue optimization and renewal
- 89% Lead generation target achieved with one of the highest conversion ratios.
Customer Service Specialist
Aegis Limited
New Delhi
08.2015 - 09.2016
- Took prospect from initial contact phase to qualified phase over the phone
- Guided sellers to enlist their products on Flipkart
- Provided sellers training and troubleshooting of seller interface
- Responded quickly to assigned leads.
Education
Bachelor of Arts - Psychology
Indira Gandhi National Open University
Delhi, India 04.2019 - 03.2023
Diploma - Computer Science
Panchkula University
Haryana, India 04.2010 - 03.2013
Skills
Third Party Risk Management
Business Analysis & design
Change Impact Analysis
JAD/JRP Sessions requirement gathering
Use case modeling
User Acceptance Testing
Knowledge Articles
Requirements Gathering and Documentation
Stakeholder Management
Project Planning and Execution
Team Leadership
Databases: Service Now, JIRA, Share point, Confluence
Software Methodologies: Agile/Scrum
MS Office tools: Outlook, MS Word, MS Excel, MS Visio, MS SharePoint, MS PowerPoint
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Timeline
Business Analyst
ANZ Support Services- Bangalore Strategic Solution
11.2023 - Current
Insurance Specialist
Niva Bupa
06.2023 - 11.2023
Business Team Lead
Axis- Teleperformance
10.2021 - 01.2023
Bachelor of Arts - Psychology
Indira Gandhi National Open University
04.2019 - 03.2023
Loan Servicing Specialist
Stashfin
11.2017 - 08.2021
Sales Representative
Intelenet Global Services
11.2016 - 09.2017
Customer Service Specialist
Aegis Limited
08.2015 - 09.2016
Diploma - Computer Science
Panchkula University
04.2010 - 03.2013