Open To Work
SUGIRTHAJA Ashok Kumar
Coimbatore
Summary
Banking professional with extensive experience in public sector banking, focusing on regulatory compliance and operational risk management. Proven track record of enhancing customer satisfaction and leading successful credit processing initiatives.Skilled in customer engagement, retail banking product advisory, loan documentation verification, and regulatory compliance. Proven ability to support business growth through customer acquisition, product promotion, and high service standards while ensuring strict adherence to KYC, AML, and banking regulatory policies.Strong leadership, effective communication, and problem-solving skills have consistently resulted in improved operational efficiency and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager
Public Sector Bank
Coimbatore
04.2020 - Current
- Led branch banking operations, ensuring strict compliance with regulatory standards across processes.
- Ensured financial regulations adhered to in all branch activities to maintain integrity.
- Oversaw operational workflows, sustaining high standards of service delivery.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Assisted customers with requests and inquiries to enhance overall satisfaction.
- Support branch business development by assisting customers with personal loan, mortgage, and SME loan enquiries.
- Engage with customers to understand financial needs and recommend appropriate banking products and services.
- Facilitate customer onboarding including account opening documentation verification and KYC compliance.
- Coordinate with internal departments to ensure smooth processing of loan applications within defined TAT.
- Build strong customer relationships to enhance customer satisfaction and retention.
- Ensure adherence to AML, KYC, FATCA, and internal banking compliance policies.
- Maintain operational and sales activity records and prepare MIS reports for management review.
Manager
Public Sector Bank
Coimbatore
05.2017 - 03.2020
- Managed daily banking operations, handled agriculture credit proposals, ensured compliance with lending norms, and supported business growth.
- Handled branch-level banking operations including customer service, documentation verification, and transaction processing.
- Supported retail banking product applications including personal loans and installment loans.
- Assisted customers in understanding banking services and selecting appropriate financial products.
- Ensured compliance with internal policies, regulatory guidelines, and operational controls.
Probationary Officer
Public Sector Bank
Coimbatore
08.2013 - 05.2017
- Managed core banking operations, customer service, and compliance functions, establishing a solid foundation in public sector banking.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed routine tasks in an organized manner at the workplace.
Education
M.Tech - Distinction
Tamilnadu Agricultural University
Coimbatore11-2013
B.Tech - Agricultural Engineering, First Class
Tamilnadu Agricultural University
Trichy05-2011
Skills
- Banking operations
- Branch management
- Customer relationship management
- Credit processing and documentation
- Regulatory compliance
- Audit compliance
- Operational risk
- Staff supervision and training
- Agriculture Sector lending
Certification
• CAIIB
• JAIIB
• Certified Bank Trainer
• AML & KYC
• Customer Service & Banking Codes
• JAIIB
• Certified Bank Trainer
• AML & KYC
• Customer Service & Banking Codes
Personal Information
Nationality: Indian
Languages
- English
- Tamil
Mobility
Open to international assignments
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
د.إ120000/yr - د.إ200000/yrTimeline
Senior Manager
Public Sector Bank
04.2020 - Current
Manager
Public Sector Bank
05.2017 - 03.2020
Probationary Officer
Public Sector Bank
08.2013 - 05.2017
M.Tech - Distinction
Tamilnadu Agricultural University
B.Tech - Agricultural Engineering, First Class
Tamilnadu Agricultural University