Sumedha N
Customer RelationShip Manager
Bangalore
Overview
19
19
years of professional experience
Work History
Sales Head
Brad Realty
12.2022 - 08.2023
- Executed strategic plans for growth and new acquisitions.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
Holiday Consultant
Make My Trip
07.2017 - 03.2020
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Customer Relations Manager
Tops Security Services
08.2008 - 07.2015
- Created customer support strategies to increase customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Scheduled and attended meetings with clients and prospective clients as requested.
Customer Relations Manager
Hutch
03.2004 - 04.2006
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
MCom - Commerce
SBC College
Davangere 04.2001 -
Diploma in CS - Computer And Information Sciences
Bapuji Polytechnic College
Davangere 04.2001 -
Timeline
Sales Head
Brad Realty
12.2022 - 08.2023
Holiday Consultant
Make My Trip
07.2017 - 03.2020
Customer Relations Manager
Tops Security Services
08.2008 - 07.2015
Customer Relations Manager
Hutch
03.2004 - 04.2006
MCom - Commerce
SBC College
04.2001 -
Diploma in CS - Computer And Information Sciences
Bapuji Polytechnic College
04.2001 -