Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and technical support to users and developing and implementing technical solutions.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Ø Providing Technical support
· Create, develop, and update standard operating procedures, specifications, and other best practices documents to support standard services
· Develop training material to support the introduction of new services and new/ updated standard operating procedures
· Address specific technical support requests
· Develop and perform ongoing maintenance of knowledge databases / information repositories to share technical expertise
· Identify and support qualification of subcontractors for Labs Services.
· Act as a technical and quality consultant to improve practices and throughput in the global Labs Services
Ø Coordinating Technical Enhancement Projects globally - throughout all the regional Labs Services – with a LEAN approach.
· Manage the projects and their different aspects: time and planning, cost, communication
· Design experiments, internal studies and qualification studies whenever appropriate – prepare protocols, discuss these with project stakeholders
· Follow up on execution and review results
· Formalize output in technical documents: specifications, standard operating procedures. Support marketing to update marketing documentation
Ø Regulatory Monitoring and Support.
· Monitoring regulatory requirements and recommendations, and industry standards and best practices. Providing recommendations to internal stakeholders if appropriate
· Assessing impact of changes and evolutions and defining VS positioning and policy accordingly
· Participating in regulatory and/or industry and/or customers and/or expert’s network
· Reviewing post-services regulatory queries answers provided by Ops and support them when needed – when beyond their experience and knowledge. Identifying trends and sharing these with appropriate teams
Ø Customer Support:
Responsible to provide support to key accounts, specifically those validation/service accounts in resolving customer issues with our services.
Ø Projects Planning
Ø Validation and Qualification activities
§ Microbiological Testing (Bacterial Retention studies and Viability Studies).
§ Physical Testing (Product based Bubble point studies, Diffusion/Water Intrusion studies and Compatibility Studies).
§ Preservative Binding studies.
§ Development and implementation of testing strategies for customer projects with unique process variables.
Ø Microbiological and Lab activities
§ Biolog and MINI API analysis for bacterial and fungal identification.
§ Propagation of Culture, purity testing and Culture maintenance.
§ Media Qualification.
§ Environmental monitoring (Active/ Passive air sampling for viable organisms).
§ Surface and personnel monitoring.
§ Isolation and identification of Environmental isolates.
§ Purified Water and Milli Q Sampling and testing.
§ Documentation and review of results and trend analysis.
Ø Quality concepts and implementations
§ Formats and procedures for handling of Change control, Deviations, Incidents, OOS and CAPAs through Track wise.
§ Quality Documentation System.
§ Projects for Continual Improvement.
Ø Customer Audits and Regulatory Queries
Ø Budgeting, vendor approvals and follow ups
Ø Manpowerhandling and inter department communications
Ø Trainings
To give training to customers on various aspects of Filter Validation during Filtration Schools
§ Responsible to provide support to key accounts, specifically those validation/service accounts in resolving customer issues with services.
§ Collect, collate, maintain, and distribute technical, competitive, and comparative information.
§ Prepares and reviews documents, reports and raw data packages.
§ Compilation, collection, documentation and maintenance of filter Validation and Qualification database.
§ Analysis of filter validation study results.
§ To ensure “quality” in processes, products, studies and services that are provided to the customers, through implementing quality concepts, audits and reviews with follow up plans.
§ Responsible to develop Lab specific plans.
§ Develops and implements testing strategies and program definition subject to alignment with the worldwide Access Services policies.
§ To set and achieve performance targets for self.
§ Develops and implements laboratory budget, including expenses for personnel, supplies, and capital expenditure.
§ Directs efforts of the laboratory in development of standards for lab work and development and validation of analytical methods.
§ QC inspection of the incoming samples.
§ Responsible for review of the respective protocols, reports & raw data for the Product Bubble point, Compatibility, Preservative Binding, Viability and Bacterial Retention tests.
§ Responsible for the preparation of trend analysis in the lab.
§ Responsible for planning, calibration & validation, and preventive maintenance schedule for the lab equipments.
§ Responsible for preparation and implementation of relevant SOP’s.
§ Implementing & maintaining quality management system
§ Implementing corrective & preventive action for the non-conformance including audit non- conformance.
§ To handle customer query in terms of Validation studies
§ To face customer audits and Closing of Audit points.
Leadership
Decision making
Stakeholder Management
Teamwork and Collaboration
Problem-Solving
Remote Technical Support
Adaptability and Flexibility
Customer Needs Assessment
Continuous Improvement
Graduation in Indial Classical Instrument - Flute from Akhil Bharitya GAndharva Mahavidyala Mandal , Mumbai