Sumit Rai
Patna
Summary
Dedicated and results-oriented Customer Success Manager with a passion for leveraging technology to enhance educational outcomes. Proven track record of driving customer satisfaction and retention in the ed-tech sector. Seeking to contribute expertise in customer success and education technology to Lead School's mission of empowering educators and students through innovative solutions.
Overview
7
7
years of professional experience
Work History
Customer Success Manager (CSM)
Leadership Boulevard Pvt. Ltd. (Lead School)
04.2023 - Current
- Serve as the primary point of contact for the portfolio of 30 schools, ensuring their successful adoption and utilization of the company's ed-tech platform
- Proactively identify opportunities for upselling and cross-selling additional products or services to meet customer needs and increase revenue
- Collaborate with cross-functional teams including sales, product development, and support to advocate for customer needs and drive product improvements
- Lead efforts to resolve escalated customer issues and complaints in a timely and satisfactory manner, maintaining a high level of customer satisfaction and loyalty.
Sr. Academic Adviser
Sri Chaitanya School
06.2022 - 04.2023
- Developed strong relationships with students, fostering a supportive and productive learning environment.
- Increased graduation rates by identifying at-risk students and providing targeted interventions.
- Coordinated events such as new student orientation, open houses, and information sessions to engage the campus community.
- Streamlined academic advising processes for improved efficiency and student satisfaction.
SR. BUSINESSES DEVELOPMENT ASSOCIATE
BYJU'S THINK & LEARN PVT. LTD.
01.2020 - 06.2022
- Achieved weekly sales target of 150K per salesperson and secured prestigious rank all over India in the organization
- Qualified in both Evolution periods.
Business Development Manager
Jarulss Technology Solutions
05.2017 - 12.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Education
B.Com - Commerce
DORANDA COLLEGE
Ranchi, India04.2017
High School Diploma -
SABHADRA KUMAR INTER COLLEGE
Varanasi, India05.2014
MATRICULATION -
SWAMI HARSEWANANAD PUBLIC SCHOOL
Varanasi, India04.2012
Skills
- Ability to Work Under Pressure
- Leadership
- Adaptability
- Multitasking Skills
- Time Management Skills
- Innovative Problem Solving
- Sales Training
- Data Management
- Micro Management
- Innovative & Effective Problem Solving
- Retention
Websites
Languages
ENGLISH
HINDI
Personal Information
- Place of Birth: Kaimur
- Title: Customer Success Manager (CSM)
- Date of Birth: 12/05/95
- Nationality: INDIAN
- Driving License: yes
Hobbies and Interests
- TRAVELING
- SPORTING
Timeline
Customer Success Manager (CSM)
Leadership Boulevard Pvt. Ltd. (Lead School)
04.2023 - Current
Sr. Academic Adviser
Sri Chaitanya School
06.2022 - 04.2023
SR. BUSINESSES DEVELOPMENT ASSOCIATE
BYJU'S THINK & LEARN PVT. LTD.
01.2020 - 06.2022
Business Development Manager
Jarulss Technology Solutions
05.2017 - 12.2020
B.Com - Commerce
DORANDA COLLEGE
High School Diploma -
SABHADRA KUMAR INTER COLLEGE
MATRICULATION -
SWAMI HARSEWANANAD PUBLIC SCHOOL
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