Timeline
Work History
Summary
Overview
Education
Awards
Skills
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Sumukh SS

Product Manager
Bangalore,Karnataka

Timeline

Product Manager

Games24x7
2022.08 - Current

MBA - Marketing And Strategy

Indian School of Business
06.2021 - 06.2022

Software Engineer

Akamai Technologies Inc
08.2017 - 06.2021

BE - Information Science

RV College of Engineering
07.2013 - 07.2017

Work History

Product Manager

Games24x7
Bangalore
2022.08 - Current
  • Designed a seamless in-app Payments Experience for users who deposit using PhonePe & PayTM Wallet.
  • Identified drop-offs by working with PGs & analyzing users add cash funnels, resulting in ~30% better SRs.
    Improved cash payment funnel conversion rates via A/B experimentation.
  • Designed a personalized add cash experience based on user cohort i.e users performing first deposit and repeated deposits.
  • Identified revenue improvement opportunities (1.5Cr/month) by optimizing game time, leading to more games played / session.
  • Proposed “Card League” - a card collection game designed for high engagement players, built on top of Points Rummy format. MVP format experimentation led to a ~5% uplift in games played/month, translating to a ~1Cr revenue impact.
  • Appointed as Co-lead for RAP analysis to address user pain points by bringing product team closer to player feedback Insights led us to understand key issues users face & thereby reprioritize roadmap projects to address user concerns. Reduced RAP complaints by players by ~10% in a span of 6 months. Increased average playstore rating given by new users.
  • Worked with analytics & PMs to design an add cash payments dashboard - tracking funnel drop-offs along with other key KPIs. Funnel insights provided key-learnings on different user cohorts, translating into roadmap features.

Software Engineer

Akamai Technologies Inc
Bangalore
08.2017 - 06.2021
  • Generated an annual revenue of $50 million with a 30% YoY growth by developing and launching a new enterprise security product called “Akamai Managed Security and Services (MSS)”
    Consistently ensured 99% service uptime by sustaining and maintaining enterprise security products over the next 3 years Proactively worked with product managers in Krakow, Fort Lauderdale, and Boston during product development cycles.
  • Achieved $3M cumulative savings through automation by designing and developing a next-gen customer community portal.
  • Reduced customer escalations by 15% by developing a customer sentiment analysis solution that analyzed customer responses.
  • Improved lead generation by 8% by developing a prospective-customer to sales chat on product pages using Salesforce Live Agent.
  • Saved $100K/year in capital expenses, via licensing costs, by creating a customized internal financial dashboard.

Summary

With a background in software engineering and a MBA degree from ISB, I combine technical, analytical, and business skills to deliver user-centric and data-driven features that enhance the user experience and drive growth.

I am passionate about creating - engaging & innovative products that leverage the power of technology to entertain and connect people.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Education

MBA - Marketing And Strategy

Indian School of Business
Hyderabad
06.2021 - 06.2022

BE - Information Science

RV College of Engineering
Bangalore
07.2013 - 07.2017

Awards

  • November, 2023: Awarded "Best Performer of 2023 H1" for creatively solutioning a critical business need for personalized payout experiences.
  • Nominated at Akamai as the youngest Asia-Pacific’s Most valuable Player in 2019 for contributions to security product line.
  • Won 5 “spot” awards nominated by business stakeholders during the first 3 years at Akamai.

Skills

  • Product Roadmaps
  • Stakeholder Relations
  • User Experience Optimization
  • Data Analytics
  • UX and UI Design
  • SQL, Tableau, Python
  • Competitive Benchmarking
  • Product Development
  • Go-To-Market Strategy

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Sumukh SSProduct Manager