Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Roles Responsibilities Across Career
Timeline
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Sundaran K V

Sundaran K V

Bangalore

Summary

Dynamic sales and operations leader with a proven track record at Matrimony.com Limited, excelling in business development and stakeholder management. Adept at driving revenue growth and enhancing customer experiences, I leverage strategic development and coaching to empower teams, consistently achieving targets and fostering strong client relationships.

Overview

21
21
years of professional experience

Work History

State Head Sales and Operations

Matrimony.com Limited
Bangalore
09.2024 - Current

Currently serving as Senior Manager – Retail Operations & Sales at Matrimony.com offline business for Karnataka State, I lead branch operations and sales strategy, focusing on customer-centric growth, people management, and operational efficiency. I bring hands-on experience in managing multiple profit centers, executing expansion projects, and strengthening customer relationships that directly contribute to business growth and market leadership.
In my career, I have worked with leading retail and service organizations, where I have contributed to scaling operations and expanding market share across regions.

Training and developing sales teams to maximize performance.

Designing and implementing retail strategies to drive customer experience and revenue.

Building strong foundations in merchandising, client engagement, and leadership development.

Passionate about people development and sales coaching, I thrive on helping teams unlock their full potential while delivering measurable business impact. With a strong ability to align cross-functional teams toward common goals, I am well positioned to lead businesses into their next phase of growth and transformation.

Asst. General Manager – Channel Sales –Enterprise SME Business

Vodafone Idea Limited
02.2021 - 06.2024
  • Managing and handling over 10 enterprise channel partners and more than 60 field direct sales executives.
  • Responsible for account management and account planning – hunting and farming accounts pan India.
  • Expertise in new partner enrollment, onboarding, and enablement.
  • Managing 6+ technology channel partners and driving the daily run rate to achieve their monthly targets, as well as helping them to achieve their revenue targets as set.
  • Crack the high-revenue base account and bring it to the VI platform.
  • Responsible for training and development for channel partners and the sales team.
  • Track and report sales activity and performance on a daily, weekly, and monthly basis as created by the partner, team lead, Executive Sales, and Telecaller.
  • Making sure all partners are qualified for the EPP (Engage Partner Program) to receive additional payouts apart from the normal SAC policy.
  • Focusing on the product and customer base, and planning by oneself and channel partners.
  • Products handled: Internet of Things (IoT), Enterprise Mobility Services, Connectivity & Service (ILL, PRI, SIP Trunk, MPLS, IP Centrex), Cloud (G Suite & Office 365), Cloud 4C (CtrlS Data Center - Cloud & Hosting Services, etc.).

Deputy Manager – Enterprise Business

Paytm (One 97 Communications Ltd)
01.2020 - 10.2020

Deputy Manager (Enterprise Connectivity Lead)

Reliance Jio Infocomm Ltd
10.2016 - 01.2020

Manager (Operations)

Samsung Smart phone Cafe
06.2012 - 09.2016

Sr. Store Manager (Retail Segment)

Planetm – Videocon Retail Ltd
07.2010 - 05.2012

Store Manager (Retail Segment)

The Mobile Store (Essar Limited)
10.2008 - 06.2010

Sr Customer service Executive

Vodafone (Vodafone Essar South Limited)
08.2005 - 10.2008

Education

BBM -

FMKMC College
Mangalore
01.2005

HSC -

Government Pre University College
Madikeri
01.2002

SSC -

St Michael High School
Bangalore
01.2002

Skills

  • Business development
  • Stakeholder management
  • Leadership skills
  • Strategic development
  • Customer service excellence
  • Sales management
  • Performance monitoring
  • Coaching and mentoring
  • Vision and mission planning
  • Client retention
  • Lead partnership development

Personal Information

  • Date of Birth: 02/07/84
  • Nationality: Indian

Languages

  • English
  • Hindi
  • Kannada
  • Tamil
  • Coorgi

Roles Responsibilities Across Career

  • Developing new strategies to capitalize on opportunities, meet company goals, and Increase Company’s growth.
  • Responsible for controlling and managing all document processes including reviewing files, records and critical information and confirming accuracy and compliance with policies and procedures of company.
  • Maintaining a positive, empathetic and professional attitude towards customers at all time, responding promptly to customer inquiries.
  • Manage existing accounts through the Customer Relationship ensuring consistency and accuracy.
  • Prepare and present proposals and close new accounts.
  • Actively attend and participate in sales meetings, supporting sales team and management to help them achieve their objectives as they relate to the sales group.
  • Acknowledging and resolving customer complaints ensure Customer satisfaction and provide professional customer support.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Develop and maintain Sales Territory Plan and ensure achievement of Company sales targets and profitability.
  • Making initial contact by cold calling, telephone prospecting, and meeting potential clients at their locations to qualify the prospect and establish needs.
  • Creating a well-qualified pipeline of prospective customers by establishing and maintaining professional relationships with key decision-makers.

Timeline

State Head Sales and Operations

Matrimony.com Limited
09.2024 - Current

Asst. General Manager – Channel Sales –Enterprise SME Business

Vodafone Idea Limited
02.2021 - 06.2024

Deputy Manager – Enterprise Business

Paytm (One 97 Communications Ltd)
01.2020 - 10.2020

Deputy Manager (Enterprise Connectivity Lead)

Reliance Jio Infocomm Ltd
10.2016 - 01.2020

Manager (Operations)

Samsung Smart phone Cafe
06.2012 - 09.2016

Sr. Store Manager (Retail Segment)

Planetm – Videocon Retail Ltd
07.2010 - 05.2012

Store Manager (Retail Segment)

The Mobile Store (Essar Limited)
10.2008 - 06.2010

Sr Customer service Executive

Vodafone (Vodafone Essar South Limited)
08.2005 - 10.2008

BBM -

FMKMC College

HSC -

Government Pre University College

SSC -

St Michael High School
Sundaran K V