Sunita Nayak

● RESOURCE MANAGEMENT:

Handling a Team of 38 CRE and 5 TL for the X BKT Process

● Managing a Portfolio of 10 Cr with the In- house team for Achieving 90 ME in collection

● Handling the responsibilities of the Circle with Taking care of customer base and managing it effectively with co-ordination and Support of Cross Functional Activities

● Ensuring Proper Allocation. of data To team along with Co-ordination of TL

● Monthly training, to Laggard CRE handling system challenges and providing daily MIS and updates to the senior management. Have ensured Sales team is aware of 0-12 MOB quality check points.

● Have been instrumental in reducing Flow case for the circle with timely verification activity and co-ordination with sales team in streamlining the cases

● Aside the above activities also I have taken necessary action in improve Good rapport with Fleet customer and Mine Stake holder for Effective and hassle free collection of EMI Speed up collection Activities in First EMI cases

● Publishing All Type of reports to team and RBH and Officials with daily follow-ups.

● Kept the Reason of Low collection Month and the SWOT Analyses & the RCA for overcoming it in Future ..

● Taking care of all complaints of Fleet and Fuel Loan corporate and walk-in customers with immediate action.

● Field visit for Repeated PTP failure cases and Fleet customer ECS Bounce cases.

● Ensuring the entire allocated customer base is touch based By the CRE within the TAT.

Dealing with agencies & In-house for daily projection of allocated/referral cases.

Handling In house team of 15 Collection Officer 2 Telicallers and 1 Team Leader.

Achieving my team targets with consistent performance every month which has been decided by the Management.

Driving collection Target of 7.5cr of unsecure loan Personal Loan And Business Loan .

Taking ownership of the entire portfolio with intent of achieving the assigned task of Delivering. Collection Target as per the client

Ø Dealing with agencies & In-house for daily projection of allocated/referral cases.

Ø Handling In house team of 15 Collection Officer 2 Telicallers and 1 Team Leader.

Ø Achieving my team targets with consistent performance every month which has been decided by the Management.

Ø Driving collection Target of 7.5cr of unsecure loan Personal Loan And Business Loan .

• Developed strong cooperative relationships with coworkers and managers.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.

Ø Dealing with agencies for daily projection of allocated/referral cases.

Ø Follow up with Bank staff / Manager for collection from Premium and Other Customers.

Ø Customer follow-up and tracing skipped customers according to the data allocated.

Ø Raising settlement and closing settlement within TAT.

Ø Maintaining Mail Merge along with day to day MIS for Risk Band, Agencies Standing, Month End Projection, Manager Wise Standing, Caller Wise In-House and Referral Standing using Pivot.

Ø Maintaining customer database for future follow-up.

Ø Currently handling bucket 1 collection and have experienced in Inflows Collection.

Ø Daily follow up with the customers for timely payments to achieve my targets.

Ø Achieving my targets with consistent performance every month which was decided by the Management.

Ø Each month having a collection of my pool value which is varies from 6.5 Cr to 8.10 Cr.

• Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
• Performed market research to cater sales promotion incentives and increase sales.
• Collaborated with team to optimize customer experience and improve competitive position and profitability of organization.
• Provided product samples, coupons, informational brochures and incentives to persuade people to buy products.
• Identified product features to promote in ad campaign.
• Set up appointments for sales executives to meet with and install products at customer sites.