Supratim Das
Process Associate
Kolkata,WB
Summary
Dynamic Senior Process Associate with a proven track record at Sunknowledge, enhancing efficiency through process modifications and team supervision. Skilled in verbal communication and data analysis, I consistently improved customer satisfaction by addressing concerns effectively, leading to increased loyalty and repeat business.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Process Associate
Sunknowledge
07.2025 - 04.2026
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Customer Support Specialist
Skylight Consultant
10.2024 - 05.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
StarTek
07.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Fusion
04.2021 - 04.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
B.Com -
Bangabasi College
Kolkata, India 04.2001 -
High School Diploma -
Sailendra Sircar Vidyalaya
Kolkata, India 04.2001 -
High School Diploma -
Shyambazar AV School
Kolkata, India 04.2001 -
Skills
Verbal and written communication
Process documentation
Data entry
Client confidentiality
Calculations and analysis
Reporting and documentation
Timeline
Senior Process Associate
Sunknowledge
07.2025 - 04.2026
Customer Support Specialist
Skylight Consultant
10.2024 - 05.2025
Customer Service Representative
StarTek
07.2023 - 07.2024
Customer Service Representative
Fusion
04.2021 - 04.2022
B.Com -
Bangabasi College
04.2001 -
High School Diploma -
Sailendra Sircar Vidyalaya
04.2001 -
High School Diploma -
Shyambazar AV School
04.2001 -