Accomplished Cluster Manager specializing in community outreach and strategic initiatives. Successfully organized 200+ events, resulting in revenue surpassing ₹1 Crore. Proficient in fostering relationships and coordinating cross-functional teams to ensure client engagement and satisfaction. Demonstrated success in brand management, Google Ads partnerships, and social media marketing.
Hi, I’m
Surabhi Mishra
Bengaluru
Summary
Overview
6
years of professional experience
Work History
Bridge Health Medical and Digital SolutionsBengaluru
Cluster Manager
12.2022 - 09.2025
Job overview
- Coordinated end-to-end execution of events across multiple clinic locations, engaging healthcare specialists and enhancing community outreach strategies.
- Spearheaded operations across 10+ clinics, generating ₹1+ Crore in revenue (FY 2024-25) through strategic event execution and client programs.
- Successfully planned and delivered 200+ events, including health screenings, specialist visits, webinars, walkathons, and wellness seminars ensuring 100% client satisfaction.
- Facilitated cross-department collaboration on projects requiring coordination across multiple teams, ensuring streamlined communication and project alignment.
- Managed operational workflows across multiple healthcare facilities and digital solutions.
- Facilitated communication between clinical teams and administrative staff for seamless operations.
- Created structured follow-up systems to ensure ongoing engagement and post-event care using email/SMS reminders and community feedback.
Terrals TechnologiesBengaluru
Business Development Manager
01.2022 - 11.2022
Job overview
- Coordinated B2B and B2C health campaigns across 50+ communities, managing event logistics and corporate client platform onboarding to enhance client engagement.
- Developed strategic partnerships to enhance market presence and drive growth.
- Partnered with marketing, sales, and product teams to align event goals with client expectations and business KPIs.
- Delivered educational sessions and masterclasses that supported client acquisition and retention through enhanced knowledge transfer.
- Guided customers through technical tools during events, resolving real-time issues and providing best practice usage to improve user experience.
Unacademy and Byju's
Business Development Associate
02.2020 - 12.2021
Job overview
- Achieved top performance ranking within sales category for three consecutive months by exceeding targets and driving revenue growth.
- Managed sales for competitive exam courses and K-3, K-12 in B2C segment, driving customer acquisition and retention.
- Managed lead generation using CRM tools to track and nurture prospects, improving conversion rates.
- Developed strategic partnerships with educational institutions and organizations.
- Worked closely with central growth, business and ops team to contribute and drive new initiatives through virtual and on-call interactions.
Education
Narsee Monjee Institute of Management Studies
MBA from Business Administration - Marketing
07-2027
University Overview
University of CalcuttaKolkata
Bachelor of Sciences from Biology
01.2019
University Overview
Dhanbad Public SchoolDhanbad
High School Diploma
05-2016
University Overview
Skills
- Project management
- Client relationship management
- Strategic planning
- Cross-functional coordination
- Stakeholder communication
- Client engagement
- Effective communication
- Relationship building
- Community engagement
- Event analysis
Accomplishments
Accomplishments
• Delivered 1 Cr revenue in cluster revenue for FY 2024-25. • Spearheaded the development of clinics and executed complex stakeholder planning.
• Led multiple walkathons and fitness events, driving health awareness.
• Brand management via Meta ads, social media handling, and community events.
• Executed 200+ wellness events and specialist doctor visits with measurable preventive impact.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Cluster Manager
Bridge Health Medical and Digital Solutions
12.2022 - 09.2025
Business Development Manager
Terrals Technologies
01.2022 - 11.2022
Business Development Associate
Unacademy and Byju's
02.2020 - 12.2021
Narsee Monjee Institute of Management Studies
MBA from Business Administration - Marketing
University of Calcutta
Bachelor of Sciences from Biology
Dhanbad Public School
High School Diploma