Surabhi Yadav
Bengaluru
Summary
With over 8 years of progressive experience, a dynamic Senior Project Manager with a proven track record of leading high-impact digital transformation initiatives across diverse industries. Leverages in-depth technical expertise to conceptualize cutting-edge solutions that drive organizational growth and operational excellence. Excels in fostering cross-functional collaboration, aligning stakeholders, and optimizing resources to ensure projects are delivered on time, within budget, and exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Global Project Manager
Novo Nordisk Service Centre (India) Private Ltd.
10.2021 - Current
- Drive digital transformation initiatives, identifying gaps across systems, conceptualizing solutions, and overseeing cross-functional implementation - generating an ongoing 250,000 DKK in new revenue through successful digital project delivery.
- Drive Omnichannel Engagements for healthcare congress activations, collecting and disseminating critical insights.
- Provide strategic and operational leadership, collaborating closely with medical directors to ensure on-time, on-budget project delivery.
- Leverage expertise to align project goals with organizational vision, fostering open communication, collaboration, and feedback loops.
- Conduct in-depth analysis to identify challenges, propose solutions, and enhance project outcomes, enabling evidence-based decision-making.
- Develop comprehensive operational plans, defining timelines, budgets, and metrics, while identifying growth opportunities and driving innovation.
- Facilitate cross-functional collaboration, coordinating stakeholder meetings, monitoring progress, and proactively addressing project deviations.
Project Associate
Indegene Lifesystems Pvt Ltd.
03.2020 - 10.2021
- Worked with Indegene as a Project Associate, where I handled multiple projects within Top 10 pharma companies
- Successfully managed these projects, leading to high customer satisfaction ratings, repeat business, and the achievement of revenue targets
- Developed and executed project plans, ensuring timely completion of deliverables and adherence to budget, resulting in the successful completion of multiple projects within the specified deadlines
- Collaborated with cross-functional teams to identify and analyze project requirements, facilitating effective communication and seamless coordination among stakeholders, resulting in improved project efficiency and productivity
- Conducted thorough research and analysis to assess project risks and opportunities, providing actionable insights to senior management and enabling informed decision-making for project planning and resource allocation
- Monitored project progress and identified potential roadblocks, implementing proactive measures to mitigate risks and ensure smooth project execution, resulting in a 20% reduction in project delays and cost overruns.
Associate Consultant with Presales Function
Wipro Technologies
09.2015 - 03.2020
- Worked with multiple clients across different Business Units during the total tenure of 4.5 years
- Business Unit - Communication - North America Duration - From Jun 2017 - Feb 2020 Position - Associate Consultant with Presales Function Conducting comprehensive end-to-end reviews of Statements of Work, Non-Disclosure Agreements (NDA), Master Services Agreements (MSA), and Professional Services Agreements (PSA)
- Overseeing the entire lifecycle of opportunities, from initial identification to successful closure
- Coordinating with various stakeholders across the organization, including Delivery, Legal, and Finance teams, to ensure smooth collaboration and effective project execution
- Playing a key role in the Customer Advisory Team, facilitating customer and partner visits, workshops, and presentations to drive engagement and strengthen relationships
- Collaborating with Project Managers to define project objectives and develop task schedules that align with the project's goals and ensure successful outcomes
- Generating funnel and pipeline reports to track and analyze sales opportunities, providing valuable insights for strategic decision-making
- Creating business presentations and dashboards to effectively communicate key information and insights to stakeholders
- Conducting daily standup meetings to address progress, challenges, and roadblocks, facilitating timely issue resolution and promoting project success.
Project Engineer
Wipro Technologies
11.2016 - 06.2017
- Client - Friesland Campina Duration - From Nov 2016 - Jun 2017 Position - Project Engineer Providing comprehensive administration, consultation, support, and monitoring of the client's Messaging System, including Office 365 Exchange Online, Lync Online, and OneDrive
- Taking accountability for resolving incidents, escalated issues, and problems, as well as executing change requests in a timely manner
- Redefining the user account and mailbox creation process to automate and streamline operations
- Strictly adhering to ITIL processes to deliver high-end solutions and achieve a 100% Service Level Agreement (SLA)
- Restoring user mailboxes, enabling in-place hold and litigation hold on mailboxes, and running eDiscovery to locate emails as required
- Successfully leading a team of five members to resolve and support OneDrive-related issues efficiently
- Identifying roadblocks and implementing strategies to achieve a 100% SLA
- Conducting thorough root cause analyses of issues to identify underlying problems and implement preventive measures
- Compiling weekly reports on resolved and in-queue incidents and service requests
- Creating and maintaining Standard Operating Procedure (SOP) documents to ensure compliance with quality standards
- Conducting knowledge transfer sessions to share expertise and enhance the skills of fellow team members.
Project Engineer
Wipro Technologies
11.2015 - 10.2016
- Client - Novartis Duration - From Nov 2015 - Oct 2016 Position - Project Engineer Successfully led a team of eight members in the seamless migration of 50 GxP sites from SharePoint OnPremise to SharePoint Online
- Proficient in building and customizing SharePoint applications within SharePoint 2013
- Demonstrated expertise in utilizing Nintex and SharePoint Designer workflows, employing REST and custom actions for efficient process automation
- Experienced in working with multi-language websites, ensuring effective communication and accessibility for diverse user groups
- Skilled in creating custom page layouts and SharePoint Designer (SPD) customized forms to enhance user experience and functionality
- Facilitated the migration of sites from SharePoint 2010 platform to SharePoint 2013 platform utilizing the Metalogix tool, ensuring a smooth transition and preserving data integrity.
Education
Bachelors of Engineering - Information Technology -
Padre Conceicao College of Engineering
08.2015
Skills
- Digital Transformation Initiatives
- Cross-functional Collaboration
- Organizational Alignment
- Vision and Goal Setting
- Strategic Planning and Execution
Strategic Leadership:
Project Management:
- Budget and Resource Allocation
- Risk Mitigation and Crisis Management
- Stakeholder Engagement
- Power BI
- Power Automate
Business Intelligence & Automation:
Certification
- ITIL 4 Foundation Certificate in IT Service Management
- Google Project Management Certification
- Certified Client Engagement Professional - CCEP101
Affiliations
- Awarded VP Recognition Award for digital disruption and innovation Q1 2024
- Official Band Member & Cricketer at Novo Nordisk
- Undergraduate Placement Secretary & Startup Challenge Runner-up
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Global Project Manager
Novo Nordisk Service Centre (India) Private Ltd.
10.2021 - Current
Project Associate
Indegene Lifesystems Pvt Ltd.
03.2020 - 10.2021
Project Engineer
Wipro Technologies
11.2016 - 06.2017
Project Engineer
Wipro Technologies
11.2015 - 10.2016
Associate Consultant with Presales Function
Wipro Technologies
09.2015 - 03.2020
Bachelors of Engineering - Information Technology -
Padre Conceicao College of Engineering
- ITIL 4 Foundation Certificate in IT Service Management
- Google Project Management Certification
- Certified Client Engagement Professional - CCEP101
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