Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suruchi Routray

Hyderabad

Summary

Dynamic professional with expertise in risk management and quality assurance, honed at Cognizant Technology Solutions. Proven track record in process improvement and data analysis, driving compliance and enhancing operational frameworks. Adept at team management and client collaboration, delivering impactful solutions that optimize project outcomes and mitigate risks effectively.

Overview

8
8
years of professional experience

Work History

Subject Matter Expert

Cognizant Technology Solutions
Hyderabad
03.2023 - Current
  • Leading a team of 17 members for the Google projects, ensuring adherence to client policies, procedures, and guidelines.
  • Delivering one-on-one meetings with associates for the appraisals based on their performances. Ensuring the project SLA targets are delivered on time.
  • Conduct quality assurance audits and assessments for various Google projects, ensuring compliance with company standards, industry regulations, and best practices.
  • Develop and implement audit plans, checklists, and procedures to evaluate project deliverables, processes, and documentation.
  • Collaborate with project teams to identify areas for improvement, and recommend corrective actions to address quality issues and mitigate risks.
  • Analyze audit findings, trends, and metrics to identify opportunities for process improvement and optimization.
  • Supported the quality analysis by conducting assessments, analyzing data, and identifying error categories.
  • Recruited and trained new employees to meet job requirements.

Senior Process Executive

Cognizant Technology Solutions
Hyderabad
05.2017 - 03.2023
  • Creating site links in accordance with Google advertising policy. Clearing incoming volumes and reviewing site links on daily metrics.
  • In-depth understanding of rules and curated policies.
  • Utilize Photopea and Pixlr tools to extract, edit, and manipulate images for various projects.
  • Collaborate with clients to understand their image extraction requirements, and deliver customized solutions.
  • Remove backgrounds, crop, resize, and retouch images to meet client-specified SLA and project objectives.
  • The management identified me as a critical resource where I have been in the previous project, well-versed with the product and process, and selected me to play the verifier role (QA of Extracted data).
  • Ensure consistent quality and accuracy in image extraction processes through thorough reviews and quality assurance checks.
  • Stay updated on industry trends and best practices in image extraction techniques and tools to enhance productivity and efficiency.

Education

MBA - Finance

Utkal University
Bhubaneswar, Odisha
09.2016

B.COM - Marketing

Fakir Mohan University
Balasore, Odisha
06.2014

Skills

  • Team Management
  • Risk Management
  • Risk Analysis
  • Root Cause Analysis
  • Quality Management
  • Process improvement
  • Data analysis
  • Client collaboration

Timeline

Subject Matter Expert

Cognizant Technology Solutions
03.2023 - Current

Senior Process Executive

Cognizant Technology Solutions
05.2017 - 03.2023

MBA - Finance

Utkal University

B.COM - Marketing

Fakir Mohan University

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Suruchi Routray