Suryakant Mishra
Katni
Summary
Results-driven sales and business development leader with 20+ years of experience in telecom and digital services sales across channel management, distributor handling, territory growth, and corporate business. Proven track record in driving revenue, improving team productivity through daily monitoring, and managing channel partners to achieve business targets. Recognized for outstanding sales performance, award-winning contributions, and strong execution across multiple geographies.
Overview
14
14
years of professional experience
Work History
Zonal Manager
Bharti Airtel Limited
Raipur
07.2022 - Current
- Handling 8 on role Manpower in FTTH sales Business 300 off role manpower.
- Taking Care Of Approx 4 lakh Home Passes & 11 stores for Supply chain management.
- Responsible For All the Kind Of FTTH & FWA, IPTV fault Repair, FTTH, FWA & IPTV, Mesh and UPS Installation, sales & Service.
- Also Manpower Hiring Productivity & Service Productivity & Business Promotions.
- New Area rollout Responsibility, & New store role out & maintain the store hygiene also customers services.
- Responsible for Postpaid MNP and OAP.
- Responsible for service management by projects delivery & service delivery, customer relationship Management for delivery of services.
- Looking into various roles in customer service delivery function.
- Striving for a high customer satisfaction.
- Accountable for generating additional revenue by faster delivery of orders.
- Meeting organizational goals & driving business KPI.
- Ensuring adherence to customer SLAs by monitoring partner’s performance & driving backend.
- Responsible for hardware replaced at customer location like Modem/ Connecter / cabling.
- Responsible for Cabling/wiring at customer location and managing the partner’s team for wiring.
- Managing the customer escalation and handle the team accordingly.
- Responsible for SR closer Airtel work within the SLA.
- Improve FTTH Network post rehabilitation.
- Arrange the permission for FTTH.
- Planning for FTTH sides.
- Migrate all Customers Copper to FTTH technology.
Zonal Incharge (Area Manager)
Airtel Broadband Services (Telesonic Networks Ltd)
Raipur
08.2022 - 01.2024
- Responsible for service management by projects delivery & service delivery, customer relationship Management for delivery of services.
- Looking into various roles in customer service delivery function.
- Striving for a high customer satisfaction.
- Accountable for generating additional revenue by faster delivery of orders.
- Meeting organizational goals & driving business KPI.
- Ensuring adherence to customer SLAs by monitoring partner’s performance & driving backend.
- Responsible for hardware replaced at customer location like Modem/ Connecter / cabling.
- Responsible for Cabling/wiring at customer location and managing the partner’s team for wiring.
- Managing the customer escalation and handle the team accordingly.
- Responsible for SR closer Airtel work within the SLA.
- Improve FTTH Network post rehabilitation.
- Arrange the permission for FTTH.
- Planning for FTTH sides.
- Migrate all Customers Copper to FTTH technology.
- Responsible for All Type Escalations Social Media, CEET, MynET, 121 and closer within TAT.
Teamleader (INFR)
Airtel Broadband Services (Telesonic Networks Ltd)
Noida
02.2020 - 10.2021
- Handling a Team of 20 Engineers and Vendor Part for copper and Fiber rollout in Ghaziabad.
Teamleader (INFR)
Airtel Broadband Services (Telesonic Networks Ltd)
Bilaspur
01.2018 - 02.2020
- Handling a Team of 12 Engineers and Vendor Part for copper and Fiber rollout in Bilaspur.
Teamleader (INFR)
Airtel Broadband Services (Telesonic Networks Ltd)
Noida
01.2016 - 02.2018
- Handling a Team of 20 Engineers and Vendor Part for copper and Fiber rollout in Ghaziabad.
DSL Network Engineer
Airtel Broadband Services (WCS)
Bhopal
01.2012 - 01.2016
- Providing WAN, LAN, Voice and Video solutions, implementing and troubleshooting networks, giving support to customers.
- Planning Networks according to the customer’s requirement and implementing.
- Planning & scheduling preventive maintenance of WAN network services and devices.
Education
Bachelor Of Engineering(B.E) - Electronics and Communication Engineering
Globus Engg. College
Bhopal01-2011
Senior School Certificate Exam -
GHSS Reethi Katni
Reethi Katni, M.P.01-2007
Secondary School Exam Certificate -
GHSS Reethi Katni
Reethi Katni, M.P.01-2005
Skills
- Management
- Project Management
- Productivity Improvement
- Cost Reduction
- Strategic Thinking
- Problem Solving
- Leadership
- Presentation Skills
- Networking
- TCP/IP
- DHCP
- DNS
- VPN
- VLAN
- LAN/WAN
- Ethernet
- SIP
- FWA
- Wi-Fi
Languages
- Hindi
- English
- Hindi
Awards
- Execution Excellence Award by HDO Head.
- CMS Leadership Award at 2024 for Durg Bhilai City by CEO.
- Long Service Award (10 Years) and PLI.
- Highest S2S Award Nationally March 2025.
References
- Shahnawaz Ahmad Quereshi, 9893057868
- Anil Singh Chouhan, 9981625604
Hobbies and Interests
- Listening music
- Planting trees
- Driving
Previous Experience
- Airtel Broadband Services (WCS), Bhopal, DSL Network Engineer, 01/2012, 01/2016, Providing WAN, LAN, Voice and Video solutions., Implementing and troubleshooting networks., Planning networks according to customer requirements.
- Airtel Broadband Services (Telesonic Networks Ltd), Noida, Team Leader (INFR), 01/2016, 02/2018, Handling a team of 20 engineers and vendor part for copper and fiber rollout in Ghaziabad.
- Airtel Broadband Services (Telesonic Networks Ltd), Bilaspur, Team Leader (INFR), 02/2018, 02/2020, Handling a team of 12 engineers and vendor part for copper and fiber rollout in Bilaspur.
- Airtel Broadband Services (Telesonic Networks Ltd), Noida, Team Leader (INFR), 02/2020, 10/2021, Handling a team of 20 engineers and vendor part for copper and fiber rollout in Ghaziabad.
- Airtel Broadband Services (Telesonic Networks Ltd), Raipur, Zonal Incharge (Area Manager), 08/2022, 01/2024, Handling a team of 25 engineers and vendor part for copper and fiber rollout in Raipur.
Personal Information
- Father's Name: Mr Uma Shankar Mishra
- Date of Birth: 10/07/88
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Zonal Incharge (Area Manager)
Airtel Broadband Services (Telesonic Networks Ltd)
08.2022 - 01.2024
Zonal Manager
Bharti Airtel Limited
07.2022 - Current
Teamleader (INFR)
Airtel Broadband Services (Telesonic Networks Ltd)
02.2020 - 10.2021
Teamleader (INFR)
Airtel Broadband Services (Telesonic Networks Ltd)
01.2018 - 02.2020
Teamleader (INFR)
Airtel Broadband Services (Telesonic Networks Ltd)
01.2016 - 02.2018
DSL Network Engineer
Airtel Broadband Services (WCS)
01.2012 - 01.2016
Bachelor Of Engineering(B.E) - Electronics and Communication Engineering
Globus Engg. College
Senior School Certificate Exam -
GHSS Reethi Katni
Secondary School Exam Certificate -
GHSS Reethi Katni