Sushant Singh
Dy. General Manager
New Delhi
Summary
Dynamic leader with extensive experience in customer engagement and operational efficiency. Proven ability to build relationships, drive compliance, and enhance team performance, ensuring profitability and service excellence in facility management.
Overview
2027
2027
years of professional experience
Work History
Dy. General Manager
BCL Secure Premises Ltd.
09.2025 - Current
- customer engagement and account oversight
- Verify compliance of all site teams with service level agreements (SLAs) and key performance indicators (KPIs) committed to clients.
- Act as key escalation contact for clients, building solid relationships to support contract renewals and drive promotion of additional services.
- Facilitate periodic operational reviews and deliver formal presentations to client leadership showcasing service value.
- financial performance analysis and profit-loss supervision
- Oversee profit and loss (P&L) statements for assigned portfolio, ensuring services maintain profitability for FM company.
- Reduce operational expenses via strategic manpower utilization and effective management of material consumption across sites.
- Oversee efficient preparation of monthly client invoices and implement follow-up strategies to ensure payment clearance.
- team guidance & capacity enhancement
- Assess staffing demands and partner with HR to navigate high attrition rates characteristic of facility management industry.
- Executed training initiatives for site managers, technicians, and ground staff with a focus on soft skills and safety protocols. Developed targeted workshops to address technical skill gaps among ground personnel. Led training sessions that reinforced safety standards, ensuring regulatory compliance across all teams. Organized continuous professional development opportunities for site managers to enhance their leadership abilities.
- risk analysis & compliance
- Oversee facility conformity with local, state, and national building codes, fire safety guidelines, and labor laws.
- Execute comprehensive inspections and audits focusing on structural and administrative elements to minimize risks.
- strategic direction and leadership
- Transform executive objectives into actionable policies for facilities and administration.
- Facilitate mentorship and oversight for lower and mid-level facility managers in conjunction with cross-functional teams.
- business continuity: create, uphold, and assess emergency preparedness initiatives and disaster recovery frameworks
- profit increase & enterprise development
- Cultivate client acquisition by recognizing and promoting facility management services like housekeeping, security, HVAC maintenance, and engineering to significant commercial, residential, and industrial clients.
- Facilitate entire tendering process that includes composition of detailed proposals, pricing negotiations, and execution of contract agreements.
- sales targets: defining, overseeing, and meeting ambitious regional or national revenue quotas.
Sr. Operation Manager
BCL Secure Premises Ltd
Regional Manager
BCL Secure Premises Ltd.
04.2023 - 09.2025
Branch Manager
BCL Secure Premises Ltd.
07.2022 - 04.2023
Sr. Operation Manager
BCL Secure Premises Ltd.
07.2021 - 07.2022
Sr. Operation Manager
GKN Facility Management Services
08.2018 - 06.2021
Asst. Manager Facility& Admin
KSJ Dynamic Security Pvt. Ltd, (Genpact)
08.2018 - 06.2021
Operation Manager
Nimbus Harbor Facility Management Pvt Ltd
11.2017 - 08.2018
Sr. Analyst
Quatrro Processing Services
08.2015 - 07.2018
Education
MBA - (Marketing & Finance)
G.G.S.I.P.U
04.2001 -
BBA -
G.G.S.I.P.U
04.2001 -
Commerce
C.B.S.E
07-2009
Skills
Corporate communications
Customer retention
Team player
Efficient multi-tasker
Leadership and team building
Verbal and written communication
Problem resolution
Relationship building
Effective leader
Team leadership
Organizational development
Cross-functional team coordination
Timeline
Dy. General Manager
BCL Secure Premises Ltd.
09.2025 - Current
Regional Manager
BCL Secure Premises Ltd.
04.2023 - 09.2025
Branch Manager
BCL Secure Premises Ltd.
07.2022 - 04.2023
Sr. Operation Manager
BCL Secure Premises Ltd.
07.2021 - 07.2022
Sr. Operation Manager
GKN Facility Management Services
08.2018 - 06.2021
Asst. Manager Facility& Admin
KSJ Dynamic Security Pvt. Ltd, (Genpact)
08.2018 - 06.2021
Operation Manager
Nimbus Harbor Facility Management Pvt Ltd
11.2017 - 08.2018
Sr. Analyst
Quatrro Processing Services
08.2015 - 07.2018
MBA - (Marketing & Finance)
G.G.S.I.P.U
04.2001 -
BBA -
G.G.S.I.P.U
04.2001 -
Sr. Operation Manager
BCL Secure Premises Ltd
Commerce
C.B.S.E