S V V Siva Durga Prasad

• 2 Years + experience as Hub Incharge.
• Managed end-to-end LM and FM operations, ensuring seamless workflow execution.
• Oversaw inbound and outbound operations to enhance operational efficiency.
• Analyzed daily and weekly metrics to identify areas for improvement.
• Resolved executive challenges encountered during customer interactions.
• Cultivated strong relationships with stakeholders to drive positive outcomes.
• Promoted customer metrics, resulting in increased customer satisfaction.
• Boosted productivity of Wish Master and Hub conversion by five percent.
• Monitored consumable usage to optimize cost per shipment.

• 1 Year 3 months as Customer Experience Coach.
• Worked as part of the Training Management team to promote best practices, and assist with the implementation of critical business initiatives.
• Experience in managing customer metrics, and overseeing various clusters in terms of customer experience.
• Content Creation & Deliver Developed and delivered tailored learning curriculums, organized e-learning and workshops.
• Executed L&D strategies, led projects aligned with company goals.
• Assessed skill gaps, implemented development interventions.
• Measured and improved learning effectiveness.
• Ensured adherence to standards and regulations.
• Managed programs to boost employee engagement and reduce attrition.
• Works with functional leaders and the L&D team to create training plans, develop training modules, coordinate, and administer training for team members.

• 2 year’s 7 month experience in Customer Relation Executive role.
• Achieved 100% customer resolution and satisfaction for issues raised in department.
• Organized daily workflow to handle complaints and provide timely solutions.
• Communicated with customers to assess needs and deliver quality support.
• Logged call information and solutions, maintaining detailed customer databases.
• Strengthened customer relationships by addressing concerns with empathy.
• Promoted superior experiences by swiftly resolving customer problems.
• Mentored and motivated new team members to enhance sales performance.
• Conducted meetings to discuss performance, initiatives, and training updates.

1 year’s 1 month experience in Help Desk Executive.

• Coordinated booking of conference, training, and VC rooms while managing food and beverage arrangements.
• Handled vendor management for facility-related complaints and requests.
• Maintained store and log books to ensure accurate record-keeping.
• Oversaw procurement and supply arrangements for events, meetings, and training sessions.
• Updated pantry and housekeeping personnel on daily priorities to maintain service standards.
• Managed service requests via phone and data systems, escalating unresolved issues to facilities manager.
• Issued sports and games equipment along with housekeeping materials while maintaining stock levels.
• Provided detailed log reports to the manager on a daily, weekly, and monthly basis.

2 year’s 1 months experience in Desktop Support - IT

• Supported and troubleshot XP, Windows 7, and Microsoft Office 2007 installations and upgrades.
• Installed, upgraded, and repaired printers, computers, and peripheral equipment.
• Executed general preventative maintenance on computers and authorized peripherals.
• Conducted remedial repairs on laptops, printers, and desktop hardware.
• Customized desktop hardware according to user specifications and site standards.
• Ensured compliance with specified warranty requirements during all repair work.
• Documented customer repairs and managed maintenance inventory for defective parts.
• Maintained and restocked assigned parts inventory to ensure adequate spare parts levels.

1 year 8 months experience in Microsoft .NET Technology includes understanding .NET Architecture and developing and deploying .NET applications.

• Experience in .NET Framework 4.0/3.5, Visual Studio 2010/2008 and SQL Server 2008.
• Involved in Save, Delete and Update of data in the entire application.
• Bug fixing and maintenance of the product.