Swapnil Bharat Ubale
Production Support Engineer
Chinchwad
Summary
- Versatile professional offering 4.8 years of experience in Production Support and DevOps technologies.
- 1+ years of experience in DevOps & AWS Cloud across Retail and Telecom domains.
- Experienced in creating, configuring and maintaining Infrastructure on AWS Cloud services including EC2, S3, ELB, ALB, SNS, SQS, RDS, IAM, Route 53 and CloudWatch.
- Experienced in branching, merging, and maintaining the versions using SCM tools like Git and GitHub on windows and Aix platforms.
- Extensively worked with Version Control Systems like Bitbucket/GIT.
- Actively worked on troubleshooting/resolving application issues with the help of tickets (Service Café and JIRA) by making sure of not breaching SLA’s.
- Planned production activity of patching and rebooting servers (post monthly patching) in proper way without impacting to end-users.
- Experience in end-to-end building and deploying the application in Stage to Production environment.
- Creation of schema objects like Table, View, Sequence, Synonym, Index and Constraints. Knowledge of Oracle SQL DDL, DML, DCL & TCL Statements.
- Knowledge of other Oracle objects like Sequence, Synonym, Views, and Indexes.
- Basic knowledge of Linux Shell Scripting Good Knowledge of User, Group Permissions, Linux File and Directory management.
- Working on Schedule tasks on UNIX using crontab
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages
Work History
Production Support Analyst
Citicrop Services India Private Limited
12.2022 - Current
- Ensured seamless operations for critical banking applications across four countries.
- Automated monitoring dashboards, improving efficiency and reducing manual efforts.
- Resolved high-severity incidents, preventing future downtime and operational risks.
- Led certificate renewals and migrations, ensuring compliance and uninterrupted services.
- Streamlined service startups, avoiding recurring issues and enhancing reliability.
- Improved team collaboration by creating Confluence pages for undocumented applications.
- Mitigated risks during Cert Crawler rollout, preventing compliance and operational issues.
- Executed major migrations and application onboarding with zero downtime.
- • Enhanced recovery processes by updating ARPs and ensuring database synchronization.
- Conducted KT sessions, enabling team efficiency and better application access
Service Delivery Analyst II
FIS Solutions (India) Pvt. Ltd
11.2021 - Current
- Company Overview: FIS is an American Fortune 500 company which offers a wide range of financial products and services
- Support 25+ FIS Clients for banking domain
- Monitoring/Scheduling batches and identifying issues by finding error in AIX logs
- Manage EOD/BOD for more than 25+ Clients for banking domain
- Automating manual task with help of shell scripting in AIX
- Managing Client back up with help of EMC Networker Tool
- Working on Ad-Hoc (UNIX) base request coming directly from Client
- Configuring and Rebuilding Product to its new version of AIX
- Configuring and applying Network Related changes
- Monitoring of error logs of UNIX servers, monitoring of database alert log, space allocation regularly
- Scheduling/Monitoring multiple jobs on Autosys
- Experienced in working with IT infrastructure monitoring error logs on Kibana
- FIS is an American Fortune 500 company which offers a wide range of financial products and services
Associate Consultant
Capgemini Technology Services India Limited
02.2019 - 11.2021
- Company Overview: McDonald’s is one of the biggest Retail clients
- The nature of the project is to create the Environments from scratch, build the application and provide support for all non-production and production mobile and web-based applications across the global
- Provide L2 Production support
- Participated/worked in SEV1 and SEV2 issues of Live (PROD) environments and several SEV3 incidents of both PROD and Non-Prod environments
- Performing continuous delivery to multiple environments like Dev, STAGE, PROD environments
- Connected continuous integration system with Bitbucket version control repository and continuously build as the check-in's come from the developer
- Branching, Tagging, Release Activities on Version Control Tools: GitHub, Bitbucket
- Responsible for writing the Manifest files for Application Deployment
- Performing an end-to-end testing with API Debugger tools like Postman and fiddler post completion of Application deployments activities, Server upgradations and Hot fixes
- Performed Patching/Reboot of SQL and UNIX server on Production and Non-Production environments
- We manage APIs on Anypoint Platform
- Mulesoft helps in managing users and analyzing traffic, and secure APIs through policies
- Experienced in working with IT infrastructure monitoring tools like New Relic
- McDonald’s is one of the biggest Retail clients
- The nature of the project is to create the Environments from scratch, build the application and provide support for all non-production and production mobile and web-based applications across the global
Application Support Engineer
Experis IT Pvt. Ltd. Pune (IBM Vodafone)
06.2017 - 02.2019
- Company Overview: Vodafone India Ltd is 100% subsidiary of Vodafone Group operating in India since 1994 and IBM India Pvt
- Ltd
- Having a subscriber base of over 200 million and counting with a market coverage of 18.42%(approx.), Vodafone wants that the compliance with LEA (Law Enforcement Agencies) and TRAI must be given a top acknowledgment for every CDR/File Processing, Database Management and CDR request are fulfilled
- Extraction of CDR as per requirement shared from business side/Nodal Officer/LEA from back-end
- Space management of the mount points on different AIX and LINUX servers
- Creation and purging of tables on DB on monthly basis
- Monitoring and maintaining files processing and loading over systems and networks
- ETL: Scheduling and Monitoring Parallel Jobs and Sequences
- Index creation on daily basis
- Loading and Monitoring of File Processing on different servers
- Maintain DDS, CPU & Memory utilization on different server
- Provide Monthly data (Monthly ILD, High-Usage, ISD Dump, One Day CDR)
- Vodafone India Ltd is 100% subsidiary of Vodafone Group operating in India since 1994 and IBM India Pvt
- Ltd
- Having a subscriber base of over 200 million and counting with a market coverage of 18.42%(approx.), Vodafone wants that the compliance with LEA (Law Enforcement Agencies) and TRAI must be given a top acknowledgment for every CDR/File Processing, Database Management and CDR request are fulfilled
Education
Bachelor of Engineering - Computer
Pune University
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
Skills
Oracle SQL
Kibana
Service now
Jira
undefinedPersonal Information
Date of Birth: 02/18/95
Disclaimer
I hereby declare that all the statements made in this resume are true to the best of my knowledge and belief., MM/DD/YY, PUNE, Swapnil Ubale
Profile Snapshot
A technocrat with 4+ years of experience, targeting assignments in Linux Infrastructure Administration, Cloud Services Administration, Production Support & Maintenance with a reputed IT organization.
Timeline
Production Support Analyst
Citicrop Services India Private Limited
12.2022 - Current
Service Delivery Analyst II
FIS Solutions (India) Pvt. Ltd
11.2021 - Current
Associate Consultant
Capgemini Technology Services India Limited
02.2019 - 11.2021
Application Support Engineer
Experis IT Pvt. Ltd. Pune (IBM Vodafone)
06.2017 - 02.2019
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
Bachelor of Engineering - Computer
Pune University
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