Swapnil Shukla
Pune
Summary
Goal-oriented Business Analyst/ PMO successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Infosys
Pune
09.2020 - Current
- Developed financial models and forecasts to support business decisions.
- Analyzed customer data to determine trends in purchasing behavior.
- Conducted market research to identify potential opportunities for new product development.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Performed cost-benefit analysis of proposed changes to business processes.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Developed reports using SQL queries to track progress against key performance indicators.
- Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
- Assisted in the development and implementation of SAP system landscapes.
Project Management Analyst
Infosys
Pune
- Support in financial tracking and reporting work for the program/project
- Manage work plan, tracking, and analytics for the program/project execution
- Responsible for the creation and maintenance of management dashboards and executive summaries
- Support in resource management support including roll-on/roll-off, resource tracking, and reporting
- Ensure completion of administrative tasks such as project operations support, deliverable management, communication support, and project/service management tooling support
- Communicate project/program management status to different stakeholders as required.
Education
MBA/PGDM -
D.Y. Patil
01.2024
B.Sc -
Allahabad University
01.2019
Skills
- JIRA Tool
- SAP Basis
- Power BI
- Customer Needs Assessment
- Cost-benefit analysis
- Operational Reporting
- Quality Assurance
- Business process improvement
- Internal Auditing
- KPI Tracking
- Data Analysis
- Strategic Planning
- Business Planning
- Requirements Gathering
- Troubleshooting Skills
- Access Management
- Project Management
- Stakeholder Management
- Workflow Analysis
Certification
- Technical Support Fundamentals
- Jira Project Management
- SAP Certification
Roles And Responsibilities
- Support in financial tracking and reporting work for the program/project.
- Manage work plan, tracking, and analytics for the program/project execution.
- Responsible for the creation and maintenance of management dashboards and executive summaries.
- Support in resource management support including roll-on/roll-off, resource tracking, and reporting.
- Ensure completion of administrative tasks such as project operations support, deliverable management, communication support, and project/service management tooling support.
- Communicate project/program management status to different stakeholders as required.
Personal Information
- Date of Birth: 07/19/96
- Gender: Female
- Marital Status: Single / Unmarried
Projects
Bank of America Charles Schwab
Languages
English
First Language
Timeline
Business Analyst
Infosys
09.2020 - Current
Project Management Analyst
Infosys
MBA/PGDM -
D.Y. Patil
B.Sc -
Allahabad University