Syam Madhu
Sales Manager
Ernakulam,KL
Summary
Experienced Sales Manager well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Results-focused leader with proven success in maintaining long-term growth. Excels in building long-lasting, productive client relationships to boost customer numbers and market share.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Deputy Sales Manager (Kochi Head)
Quikr India Pvt Ltd
Kochi , Kerala
2017.11 - Current
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.
- Evaluated staff performance against expectations and established goals.
- Monitored weekly, monthly and quarterly achievement goals.
- Led overall performance of Sales operations in Kochi region, including sales of Quikr products, parts sales, after sales, network development, and marketing communications.
- Managed team of direct reports.
Territory Manager
Maksys Technology Services Pvt Ltd
Kochi , Kerala
2017.01 - 2017.11
- Forecasted annual and monthly sales targets to guarantee achievement of projected goals.
- Developed, evaluated and analyzed quality assurance scores to develop efficient, effective operations.
- Motivated and counseled employees regarding job-related problems, including procedures, disciplinary actions and organizational policies.
- Closed average of sales calls each quarter.
- Identified opportunities for growth within South Kerala (Kochi to Trivandrum) territory and collaborated with sales teams to reach sales goal.
- Resolved all vendor and account problems efficiently while exceeding sales quotas by %.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Business Development Manager
Deseo Info Solution
Kochi , Kerala
2013.09 - 2016.12
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Created reports and presentations detailing business development activities.
- Negotiated, prepared and signed contracts with clients.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Collected data and performed customer needs analysis.
Desktop Support Engineer
Cognizant Technology Solution
Chennai , TN
2011.07 - 2013.01
- Developed technical designs for customers, consultants and contractors.
- Aligned office departments and increased inter-department communication and data sharing.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
System Support Engineer
Redington India Ltd
Trivandrum , Kerala
2010.11 - 2011.06
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
3 Year Diploma in CS - Computer Science
IHRD
Kerala 2006.05 - 2009.06
Skills
Creating sales strategies
undefinedAccomplishments
- Promoted to Regional Sales Manager after 1 successful years in the sales department.
- Awarded “Employee of the Month” in many times even in Covid 19 situations.
- Repeatedly received recognition from superiors for excellence in service.
Timeline
Deputy Sales Manager (Kochi Head)
Quikr India Pvt Ltd
2017.11 - Current
Territory Manager
Maksys Technology Services Pvt Ltd
2017.01 - 2017.11
Business Development Manager
Deseo Info Solution
2013.09 - 2016.12
Desktop Support Engineer
Cognizant Technology Solution
2011.07 - 2013.01
System Support Engineer
Redington India Ltd
2010.11 - 2011.06
3 Year Diploma in CS - Computer Science
IHRD
2006.05 - 2009.06
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