SYED SHUJA HUSAIN
Zonal Manager
Lucknow
Summary
A Proactive Professional seeking a challenging profile that offers the opportunity to explore new avenues in the corporate world by utilizing my domain knowledge Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
5
5
Languages
Work History
Zonal Manager
K12 TECHNO SERVICES
10.2022
- Handling UP&Bihar Region for sales and operations
- Managing a team of Territory mangers and Area Managers
- Handling 5cr portfolio
- Excellent target acheivement record within 5 months of joinig
- UP&Bihar 2nd top revenue generator on PAN India this year as of now
- Excellent Renewal graph.
Regional Manager
SPORTZVILLAGE FOUNDATION
08.2017 - 10.2022
- Handling entire UP & UK sales, operations, execution, hiring, training etc for multiple organizational products
- Excellent relation in most of the elite schools directly with Directors and Principals
- Making sales strategies for complete academic year
- Multiple products creation based on market potential
- Strategies for cross sales products
- Successfully execution on mid year sales products
- Generation of leads through multiple channels
- Handling complete hiring, training, execution, & demonstration etc
- Year on Year Performer in concept selling.
Regional Head
NEXT EDUCATION INDIA PVT LTD
02.2013 - 08.2017
- Handled entire Operations, training and customers relation, products demonstration for various products such as Teach Next Smart Boards, Maths Lab, Robotics Labs, Science kits, Language Lab etc
- Remarkable collection records from the region
- Lead and guidance of approx 200 staff reporting
- Excellent Track records in handling existing balance and support in sales through retaining business and references.
CEG Manager/Collection Manager/Trainer
NEXT EDUCATION PVT. LTD
- Worked as an CEG Manager in NEXT EDUCATION PVT
- LTD
- Taking care of entire (UP central & West) and handling 35 ELC (E-learning Coordinators)
- Daily call with Clients and ELCs to improve the work flow in an efficient manner
- Preparing Dashboards, performance sheets, attendance reports, etc
- Presentations in school in order to retrieve more business from school
- Handling entire ELSE association including attendance, replacement, hiring, training, imprest amount, preventive work, co-ordination with concern department, and claims
- Delivering training in all schools regarding our products like Teach Next including Server Features
- Delivering Demonstration in schools to show case our labs and other products
- Taking care of around 54 ELSE and on ELSE’s school for proper collection
- Assigning task to ELSE for collection on monthly and quarterly basis
- Raising invoices and generating receipts once collection is done
- Handling delay or default collection payments talking to schools
- Co-ordination with sales for better collection approach.
Area Manager
NEXT EDUCATION INDIA PVT LTD
01.2013 - 01.2014
- Expertise in Digital Classes and content, Next Books, ERP, Math lab, science lab, robotics and language lab
- Excellent track record of demo conversion into sales
- Making marketing strategies for different sales verticals
- Good track record in penetration competition schools
- Exemplary performance on competition school and grab unexpected business
- Build relation with Schools for more business prospect
- Demonstrate Books features, software uniqueness in all prospect school
- Good track record of School management software sale in all schools
- Hiring of Business development manager
- Assign monthly target
- Thorough guidance and help team to close deal within standard pricing
- Delivery of Demonstrations for multiple products
- Search engine in the market and finding out business prospect
- Retaining of existing client with full satisfaction.
Assistant Manager
MEDTRANS INDIA
02.2010 - 02.2012
- Worked with Medtrans India as an Assistant Manager from Feb - 2010 to Feb - 2012
- Handling a team of 15 MTs (Medical Transcriptionist) and allot their work accordingly
- Preparing all quality reports, performance sheets, and attendance reports on daily basis
- Handling daily calls with Client and update the working status
- Preparing Dashboards, process flow charts, and other documents.
Sujbect Matter Expert/Team Leader
QUATRRO
01.2008 - 01.2010
- Subject Matter Expert (Team Leader): Handling a team of 20 members and help them in achieving targets
- Handling cases where there was any default or delay in payments
- In case of default or delay, reorganizing of payment schedule
- Ensure all the loans are successfully processed with no errors
- Helping out the team members to understand the procedure of loan processing
- Preparing internal and external quality sheets for the processes
- Sharing feed back with the Team
- Taking One on One session, huddles and update session as per requirements
- Working on different Quality projects for the process improvements
- Preparing all Quality Sheet such as Error Categorization, Error Severity, Error Type and Error Analysis etc
- Handling Client Call on daily basis and presenting all reports.
Process Developer
GENPACT
01.2006 - 01.2008
- Handling a Team of 12 members and ensure their targets
- Ensure WMC Team complies with all applicable Federal state, Land Laws and regulations by establishing and maintaining a comprehensive Regulatory compliance program
- Taking calls with Clients to share Feedback and focus on issues
- Present Performance reviews and Dashboards on Weekly, Monthly basis as per client’s requirements
- Work on the wholesale originated Mortgage loans based on U.S
- Analyze the Credit profile of customers by verifying their Credit Bureau Report (CBR) generated by recognized Credit Bureaus of the US Government
- To evaluate the eligibility for a loan product as per underwriting guidelines & Credit Matrix.
Education
MBA - Banking And Insurance Management
IICT Lucknow
Lucknow 04.2001 -
Skills
Sales Management
Leadership/Training
Customer Service/ Relations
Team Building
Expense Tracking
Performance Management
Financial Management
Strategic Planning
Contract Management
Workforce Management
Operations Management
Accomplishments
- Awarded many times in SportzVillage for exemplary performance in sales and operation.
- Performer Awards in Next Education in sales as well as operations
- Excellent Performer in Quattro entitled with Quality Audits just after 6 months of joining.
- Awarded many times for showing Exemplary performance in QUATRRO.
- Awarded as best Quality Analyst for the month of Feb 2010.
- Completed many corporate training successfully such as Corporate Etiquettes, Email writing skills and Six Thinking Hats.
- Excellent performance and got promotion within 6 months working with GENPACT.
- Received “SILVER AWARD” consecutive 3 months in GENPACT for best performance.
- Received “BRONZE AWARD” for best performance in July 2007 in GENPACT.
- Completed successfully CLS Trainings regarding “MANAGING CHANGE”, “INTERACT”, and “ENHANCING TEAM FITNESS”
Profile Snapshot
A resourceful and team-oriented professional with progressive experience in all the phase of KPO and Business Development. Recognized as a hands-on proactive trouble-shooter, who can identify business problems, formulate strategic plans, initiate change and implement new processes in challenging and diverse environments. Definitive strengths in improving customer service, developing feedback mechanisms to identify errors, retain staff and provide senior management with decision-making information Broad skill-set encompasses the following disciplines
Practical Exposure
- Training Projects: Completed many training to understand the dynamics in the corporate business such as Time management, Team fitness, Interpersonal skills, and corporate behavior.
- Work from Home Project: Selected for WFH (work from home) project by management to analyze the nature of result including production as well as TAT. Completed the WFH project successfully.
Key Performance Areas
- Business Development: Identify prospective clients, generating business from new Accounts & developing them to achieve consistent profitability. Building and maintaining healthy business relationship with major clientele, ensuring maximum customer satisfaction by achieving performance parameters delivery and quality norms.
- Process Transition: Client interaction for process transition, ensuring successful training with client with positive outcome, Downloading complete process training to the team without a fail.
Personal Information
- Father's Name: Mr. Raza Husain
- Date of Birth: 01/20/82
- Marital Status: Married
Professional And Scholastic Information
- MBA, Banking and Insurance Management, 2010
- Mortgage Banking Primer Diploma, Mortgage Banking Association of America, 2008
- Hardware and Networking Diploma, IIHT System Pvt. Ltd., 2005
- Advance Diploma in Computer Application, GENIUS Pvt. Ltd., 2004
- B.Sc., Lucknow University, 2002
- 10+2, A.A.I.I. College, 1999
- 10th, A.A.I.I. College, 1997
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and will be supplied by documentary proof whenever asked.
Timeline
Zonal Manager
K12 TECHNO SERVICES
10.2022
Regional Manager
SPORTZVILLAGE FOUNDATION
08.2017 - 10.2022
Regional Head
NEXT EDUCATION INDIA PVT LTD
02.2013 - 08.2017
Area Manager
NEXT EDUCATION INDIA PVT LTD
01.2013 - 01.2014
Assistant Manager
MEDTRANS INDIA
02.2010 - 02.2012
Sujbect Matter Expert/Team Leader
QUATRRO
01.2008 - 01.2010
Process Developer
GENPACT
01.2006 - 01.2008
MBA - Banking And Insurance Management
IICT Lucknow
04.2001 -
CEG Manager/Collection Manager/Trainer
NEXT EDUCATION PVT. LTD